Chief Information Technology Officer
Current• Led a digital transformation initiative, boosting operational efficiency by 50%.• Developed and deployed an ERP system, expanding branch numbers from 4 to 62.• Designed a super app for customer engagement, increasing interaction by 35%, and played a pivotal role in expanding franchise presence by 80%.• Integrated VoIP to improve customer service response times by 40% and utilized Power BI to enhance data-driven decision-making.• Created franchise management software and an online sales platform, significantly increasing the customer base.