Michael Hubbard, Pmp Email & Phone Number

Medina, Ohio, US

Facilitating the implementation of ServiceNow across all business segments. Initial focus is on enabling the ITSM suite to be followed by ITOM and ITAM. Defining and implementing the daily administration and support processes, as well as the development lifecycle for enhancements and enablement of new capabilities.

Dublin, County Dublin, IE

Managed the ServiceNow platform, including CMDB. Began building a dedicated internal team to support and administer the platform. While building the team, functioned as an administrator, architect, and process engineer. Primary focus of work efforts was on a project to re-launch ServiceNow using a "green field" approach to minimize customizations and more.

Cincinnati, OH, US

Focused on the development, customization, administration, and support of a cloud-based ITSM tool (ServiceNow). Facilitate the adaptation of ITIL best practices to support corporate IT service delivery methods. Govern the Change Management process and provide metrics for trend analysis. Orchestrate the implementation and maturation of the Configuration.

Boston, MA, US

Led cross-functional teams to develop software solutions for processing incoming financial statements and transactions. - Project manager for efforts focused on improving in-bound mail processing- Implemented XML schemas to enable B2B transactions with banking customers- Built quality assurance test cases and directed test processing

Cleveland, OH, US

Provided production support and development of a custom-built warehouse management system and pick-to-light order filling system. Used Industrial Engineering methods to identify and implement supply chain improvements, leveraged continuous improvement disciplines (Lean, 5S, Six Sigma, etc) to reduce operating costs and improve process efficiencies..

Cleveland, OH, US

Orchestrated the daily shipment of customer orders and order filling of components too large for transport on the warehouse conveyor system. Directed the daily activities of approximately 100 employees across 2 departments and 2 work shifts. Interfaced regularly with retail customers and transportation vendors.- Transitioned into Shipping / Computer.

Cleveland, OH, US

Managed a team of 30 associates responsible for data entry and timekeeping duties. Reviewed queue of available customer orders to plan balanced work plans for the entire distribution facility. Completed the collection and entry of daily payroll information into the corporate payroll system.- Provided immediate supervision and directed activities of.

Cleveland, OH, US

Provided production support for various components of the warehouse management system, including 8 custom sortation machines and the shipping conveyor system. Primary administrator for RS-6000/AIX servers. Application development to support labor productivity tracking and reporting, as well as development of barcoding applications and supported label.

Cleveland, OH, US

Application development using relational databases. Primary administrator of an on-line purchasing system for IT equipment and software. Developed multiple database maintenance utilities to automate recurring database support tasks.- Provided support, training, and development for five separate relational database applications.- Developed database utility.