Michael Hubbard, Pmp Email & Phone Number

Medina, Ohio, Us

Facilitating the implementation of ServiceNow across all business segments. Initial focus is on enabling the ITSM suite to be followed by ITOM and ITAM. Defining and implementing the daily administration and support processes, as well as the development lifecycle for enhancements and enablement of new capabilities.

Dublin, County Dublin, Ie

Managed the ServiceNow platform, including CMDB. Began building a dedicated internal team to support and administer the platform. While building the team, functioned as an administrator, architect, and process engineer. Primary focus of work efforts was on a project to re-launch ServiceNow using a "green field" approach to minimize customizations and more closely align with out-of-box configurations. Re-constructed the Service Catalog and designed Employee Center Portal. Integrated CMDB with an external Application Portfolio Management tool.- Designed solutions that eliminated 80+ custom tables- Increased instance health score to 96%- Facilitated design and construction of ~75 service catalog items

Cincinnati, Oh, Us

Focused on the development, customization, administration, and support of a cloud-based ITSM tool (ServiceNow). Facilitate the adaptation of ITIL best practices to support corporate IT service delivery methods. Govern the Change Management process and provide metrics for trend analysis. Orchestrate the implementation and maturation of the Configuration Management Database (CMDB). Prior responsibilities also included delivery of IT Asset Management (ITAM) services for software license compliance reporting and hardware lifecycle management.- Adopted scrum framework and drove implementation; performed as the Scrum Master- Transition Manager for establishing a Digital Operations Center providing 24x7 technical support- Special Project Manager for project to transition voice support to a managed service provider- Completed implementation of ServiceNow (4 instances)- Enabled 40+ ITSM processes and custom applications within the ServiceNow framework- Managed 17 direct reports, including interns and off-shore resources- Established strategy for Configuration Management Database (CMDB)- Launched initial set of IT asset management processes

Boston, Ma, Us

Led cross-functional teams to develop software solutions for processing incoming financial statements and transactions. - Project manager for efforts focused on improving in-bound mail processing- Implemented XML schemas to enable B2B transactions with banking customers- Built quality assurance test cases and directed test processing

Cleveland, Oh, Us

Provided production support and development of a custom-built warehouse management system and pick-to-light order filling system. Used Industrial Engineering methods to identify and implement supply chain improvements, leveraged continuous improvement disciplines (Lean, 5S, Six Sigma, etc) to reduce operating costs and improve process efficiencies.- Provided development and production support for custom Warehouse Management System- Led project to consolidate fixture distribution operations into a single facility- Managed custom application development to support distribution operations- Directed cross-functional team focused on modifying product packaging processes ($750,000 annual savings)- Integrated newly acquired company into the corporate structure- Directed implementation of conveyors and material handling equipment- Established operating procedures for distribution processes- Converted production line from manual to semi-automated picking ($350,000 annual savings)- Completed analysis of inter-plant trucking patterns to determine the cost effective methods and routes; Saved ~$300,000 annually in transportation costs

Cleveland, Oh, Us

Orchestrated the daily shipment of customer orders and order filling of components too large for transport on the warehouse conveyor system. Directed the daily activities of approximately 100 employees across 2 departments and 2 work shifts. Interfaced regularly with retail customers and transportation vendors.- Transitioned into Shipping / Computer Operations Manager role as a result of staff realignment- Orchestrated timely shipment of approximately 4,000 orders (14,000 cartons) daily- Directed daily activities of approximately 100 associates across two shifts- Increased order filling productivity by 20%- Reduced split orders by 93% by collaborating with UPS to better define trailer cut-off times and sort schedules- Established operating budgets for both departments; completed each fiscal year below planned budget- Interfaced directly with retail customers to address questions and resolve issues

Cleveland, Oh, Us

Managed a team of 30 associates responsible for data entry and timekeeping duties. Reviewed queue of available customer orders to plan balanced work plans for the entire distribution facility. Completed the collection and entry of daily payroll information into the corporate payroll system.- Provided immediate supervision and directed activities of approximately 30 associates- Reviewed available customer orders and planned balanced daily workloads for entire distribution center- Collaborated with Engineering to administer all hardware and software service contracts- Directed collection and entry of daily payroll information into corporate payroll system

Cleveland, Oh, Us

Provided production support for various components of the warehouse management system, including 8 custom sortation machines and the shipping conveyor system. Primary administrator for RS-6000/AIX servers. Application development to support labor productivity tracking and reporting, as well as development of barcoding applications and supported label printing/scanning equipment.- Coordinated implementation of systems to control 8 greeting card sortation machines- Developed client/server application to track associate productivity and generate reports- Primary administrator for RS-6000 servers and AIX OS- Completed analysis and provided technical specifications for hardware and software purchases- Custom application development to support distribution operations- Established UPC verification program to ensure inbound product labeling quality standards

Cleveland, Oh, Us

Application development using relational databases. Primary administrator of an on-line purchasing system for IT equipment and software. Developed multiple database maintenance utilities to automate recurring database support tasks.- Provided support, training, and development for five separate relational database applications.- Developed database utility programs to improve data accuracy and reduce maintenance downtime- Custom application development to support distribution operations- Partnered with Corporate Purchasing to implement new system for procurement of IT hardware/software- Nominated for Chairman’s Award in Teamwork category as a result of work on this project