OPERATIONS / PROCESS IMPROVEMENT EXPERIENCEYAKIMA CHIROPRACTIC CENTRE, YAKIMA, WA / STAMFORD, CT 2011 – PresentOperations ManagerRecruited to improve office operations, increase efficiency and profitability for this high-volume practice with over 5K monthly patient visits. Worked on site for 4 months, currently working remotely. Managing Chiropractic Assistant, Chiropractic Technician, and Massage Therapist; trusted advisor to physicians. • Extensively researched software to transition office to nationwide standardized billing. Spearheaded changeover to a completely paperless office. • Monitored patient retention data, accuracy of CPT medical billing codes, and billing rates to ensure office stays on target and efficient. • Took initiative to became certified to perform therapeutic exercises on patients as a way to retain income om recurring appointments when office was short-staffed. • Persisted to identify a solution to credential 2 additional therapists in a tightly regulated industry. • Analyzed the organization as a whole to identify gaps which were affecting profitability. Evaluated business practices to pinpoint opportunities to reduce expenses. - Significantly decreased Accounts Receivable by aggressively pursuing insurance companies for payment. - Influenced doctors to complete patient notes immediately, allowing insurance companies to be billed the same day. - Motivated Accounts Receivable Manager by setting challenging, attainable weekly collections goals. - Reviewed medical insurance plans to implement a lower cost option with negligible impact on services.

Solicited local merchants for donations; exceeded goal by 20%.Also coordinated raffle ticcket sales distribution for 100+ members; generated donations of 90K. Participated in set of of anual Fashion Luncheon including table layout, seating logistics, decorations and gift bags.

Facilatated communications as a liaison with local publice officials. Provided office support. Managed logistics for ramp up one day of 70 home revitalizations. Organized /oversaw ambassadors on HomeFront day.

* Developed customized sales training programs, standardized a professional sales approach to handling prospecting and cold calls, maintaining contact with prospect, addressing objections and closing the sale. * Designed curriculum for 2 week Boot Camp program training sales staff in management, pricing and total quality management (TQM) principles. * Devised sales / marketing and management curriculum for all sales populations, identified skill gaps, created training and development infrastructure.* Negotiated nationwide contracts with large hotel chains for meeting space, guest room blocks, meals, special event dinners and A/V equipment. Negotiations based on site inspections, evaluation of equivalent local properties. * Managed a staff of 5 Sales and Product trainers and administrative staff of 7 including recruiting and selection, and development. * Trained, coached and developed line staff to conduct training for key nationwide mortgage training. * Successfully consulted with business partners, identifying training initiatives to meet skill development needs and business objectives.* Researched, implemented and managed the automated training tracking database to provide on-going state-of the-art reports. * Managed budget including coordination with Accounts Payable processing of invoices and accruals.