C-Uas Chief Remote Pilot
Jul 2023 - Sep 2024
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Michael H. Email & Phone Number
Project & Delivery Leader | Specialising in C-UAS Technology | Passionate About Drones and Innovation
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Role
Project & Delivery Leader | Specialising in C-UAS Technology | Passionate About Drones and Innovation
Location
Canberra, Australian Capital Territory, Australia
Who is Michael H.? Overview
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Michael H. is listed as Project & Delivery Leader | Specialising in C-UAS Technology | Passionate About Drones and Innovation based in Canberra, Australian Capital Territory, Australia. AeroLeads shows a matched LinkedIn profile for Michael H..
Michael H. previously worked as C-UAS Chief Remote Pilot at Department 13 | Drone Technology and Delivery and Support Lead at Department 13 | Drone Technology. Michael H. holds Diploma, Project Management from Right Choice Training.
Profile bio
About Michael H.
With over three years of experience as a Delivery Lead and C-UAS Chief Remote Pilot, I have developed deep expertise in counter-UAS technologies, focusing on enhancing detection, mitigation, and support services. My role has involved leading teams to drive innovation in C-UAS capabilities and installations, ensuring the highest level of operational performance. I am passionate about advancing counter-drone solutions and committed to delivering exceptional service, all while fostering a culture of continuous improvement and technological excellence in the C-UAS domain.
10 roles
Michael H. work experience
A career timeline built from the work history available for this profile.
Delivery And Support Lead
Jun 2023 - Sep 2024
Service Delivery Lead
Mar 2022 - Jun 2023
Program Manager
Jun 2021 - Mar 2022
Operations Manager
Asg Group
- Managed all operational aspects of ITSM and service level management for a team of Database technicians providing SQL, DB2, and Oracle Database support.
- Oversaw project execution and delivery, ensuring timely completion and adherence to quality standards.
- Implemented process improvements to streamline operations and enhance efficiency within the team.
- Acted as Service Delivery Manager for a number of months.
Jan 2019 - Jun 2021
Incident Management Coordinator
- Managed end-to-end high priority incidents, coordinating multiple vendors and ensuring SLA adherence.
- Conducted post-incident reports and reviews, presenting improvements and lessons learned in Incident Governance forum.
- Identified trends, assisted in continuous service improvements, and managed technical bridges for incident investigation.
Feb 2017 - Jan 2019
It Services Analyst
- Managed incident, change, request, and problem management processes to ensure seamless IT services.
- Coordinated with support personnel and vendors to improve communication flow during high priority incidents.
- Reduced average age of incidents by 50% and service requests by 21 days.
- Produced reports, chaired change management meetings, and identified trends in SLA breaches.
May 2016 - Feb 2017
Quality Analyst
- Conducted Quality Assurance checks on Service Desk Analysts (SDA’s) calls and tickets, providing feedback and coaching to ensure adherence to ITIL methodology
- Investigated SDA’s tickets for accuracy using tools such as Active Directory and Remedy, leading to process improvements and ongoing service enhancements
Aug 2015 - May 2016
Technical Specialist
- Managed resolution of incidents for Genesys and WebCC Contact Centres, utilising ITIL methodology for fault diagnosis and resolution.
- Coordinated change management and liaised with internal and external stakeholders to resolve service issues.
- Awarded for exceeding expectations in yearly performance reviews and successfully completed the role of change manager within CCO.
- Assisted in implementing an Email categorisation system to improve efficiency in managing customer requests.
Jan 2013 - Jun 2015
Service Desk Analyst
Led the team as Specialist Operations Support at Telstra, managing WebCC Admin tasks, coaching agents, and handling escalations. Achieved Exceeds Expectations in yearly performance review and developed effective strategies for data entry monitoring.
Oct 2010 - Jan 2013
5 education records
Michael H. education
Diploma, Project Management
Right Choice Training
Diploma, Leadership And Management
Right Choice Training
Diploma, Business
Csia
Itil Foundations V3, Itil
Pink Elephant
Framework 8.1 Foundation, Genesys Cti
Genesys University
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What is Michael H.'s role at their current company?
Michael H. is listed as Project & Delivery Leader | Specialising in C-UAS Technology | Passionate About Drones and Innovation.
Where is Michael H. based?
Michael H. is based in Canberra, Australian Capital Territory, Australia.
What companies has Michael H. worked for?
Michael H. has worked for Department 13 | Drone Technology, Asg Group, Leidos, Datacom, and Telstra.
How can I contact Michael H.?
You can use AeroLeads to view verified contact signals for Michael H., including work email, phone, and LinkedIn data when available.
What schools did Michael H. attend?
Michael H. holds Diploma, Project Management from Right Choice Training.
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