Gene Hurr Email & Phone Number

Topeka, Kansas Area

• Responsible for production support and engineering for all mid-range servers including, AIX, Linux, ZLinux and Windows
• Development and ongoing support for server virtualization
• Lead Microsoft Exchange, OCS, Blackberry services, ActiveSync environment
• Obtained “Yellow Belt” Lean Six Sigma and heading up several process improvement efforts
• Implementation and development of Citrix environment with improved production support tools and process

Bethesda, MD

• Responsible for production support for all public facing applications provided by the National Library of Medicine through the Office of Computer and Communications Systems; (i.e. MedlinePlus, LocatorPlus, Voyager.
• Led systems management, architecture and engineering for Solaris, Linux and Windows systems and the NAS storage environment supporting the public facing web sites.
• Head of the Architecture Review Board for the National Library of Medicine to bring standardization to products and configurations of applications, middleware, storage and server infrastructure. Identify redundancy of.
• Lead engineering, procurement, and implementation of virtualization for NLM. All new projects/applications are being provisioned on virtual machines.
• Led the efforts to implement two-factor remote access in accordance to OMB directives with the SmartCard and SecurID options. The new Citrix environment is secure, and offers increased user performance
• NLM’s lead for the implementation of IPv6. NLM successfully participated in World IPv6 day.

• Built the production support team to support XOHM product launch and post production support to include; Application Support, DBA Support, RPM (Rapid Problem Management), Test Defect Management, Tier II Production.
• Developed support models and process flows working with the support teams; Network Operations, IT Network, 3rd Parties, Sprint and the business
• Created production reporting as well as developed tools, processes and documentation to provide full production support for XOHM IT application, database and data center support
• Managed Testing for XOHM Application releases; 1, 2 and MR1 working with development teams to meet project deliverables
• Owned 3rd party relationships and managed 3rd party vendor SLAs, (i.e. Google, uLocate, SwapDrive and AMDOCS)
• Developed problem management infrastructure to include RCA/ICA for every high priority event

• Built the Sprint PCS Server Operations Department from 20 to 75 system administrators, server growth from 800 to well over 2000 servers.
• Responsible for support of all major Business application environments (7 million to 25 million subscribers).
• Vendor relationship management, contract and cost negotiations, staffing and resource allocation, project management and problem/issue resolution.
• Developed and maintained processes for security, patch maintenance, 24X7 operations support, projects, change management, server availability reporting and inventory.
• Increased system hardware availability from 98.3% to 99.9% while doubling the server base.
• Reduced MTTB by 30%.

• Developed the year 2000 Field Support and Network Operation’s budget of around $28 million and served as interim Service Delivery Director.
• Built PCS IT Field Support team for Customer Care and general Field Support from the ground up. The team grew to over 100 covering most of the United States directly supported around 500 retail stores, switch sites.

• Led the Regional support team for UNIX and NT servers and workstations, operating systems, networks and contract support with revenues exceeding $25 million.
• Developed and maintained a consulting group to include value added services offering overall system administration, network, NT, UNIX and general consulting services.
• Negotiated national contracts exceeding $3 million and led a contract management team to manage the remainder of the contracts in the region.
• Maintained inventories of customer equipment under contract, preventive maintenance schedules, problem management system, and tier 3 technical support.
• Responsible for third party vendor relationships in support of customer’s equipment and office management for remote sales, support, and marketing.
• Led the Federal Application, network, OS, and middleware support team for the western US including Japan and Hawaii.

• Held various roles with increasing responsibility from service technician to Tier 3 support and then customer trainer and technical instructor.
• Support hardware, (Main Frames, INTEL, UNIX) and Software, (OS, network and plotting software)