1- Corporate Image including Digital Transformation1-1 Corporate Image is the manner in which ProService presents itself to the public (such as customers and investors as well as employees). 1-2 Digital Transformation is The integration of digital technology into all areas of business that results in fundamental changes to how the company operates and how they deliver value to customers.2- MarketingThe practices of increasing awareness, consideration, purchase/repurchase, and preference for products and services through consumer-driven benefits, advertising, placement, pricing, and promotions include but are not limited to: 2-1 Editorial Creating and Managing Content.2-2 Graphic DesignThe art of designing advertisements materials by combining pictures and words2-3 Video Editing Editing and assembling recorded raw material into a suitable, finished product ready forbroadcasting. The material may include camera footage, dialogue, sound effectsgraphics, and special effects2-4 CopywritingCreating & re-arranging words to make things sell better2-5 Acquisition Social Media and Websites Management

Mainly responsible for:📌 Overall development, implementation, and auditing of the organization’s Quality Management System (QMS), this includes but not limited to the following:- Ensure that the organization’s Quality Management System conforms to customer, internal, and regulatory/legal requirements and compliance with the ISO 9001 requirements.- Ensure evaluation of, and reporting on, vendor quality systems.- Oversee inspection (examination) of incoming materials, ensuring that they meet requirements.- Manage the monitoring, measurement, and review of internal processes, especially those that affect the quality of the organization’s products.- Lead a team of Quality Specialists, inspectors, auditors, analysts, and Document Controllers.- Work with customers, employees, contractors, and outsourcing firms to evaluate the quality procedures implementation.- To ensure timely processing of document registration, distribution, and old document recall.- In charge of Periodical Reports to top management on the performance of the QMS (e.g., results of quality audits, corrective actions), including the needs/ suggestions for improvement.- Planning & managing external audits and internal system, process, and product audits. - To issue Corrective Action Request and follow up on Quality Management System non-conformance(s).- Conduct periodic management review meetings.- Assure for accuracy and timely inspection/calibration of monitoring and measuring devices.- Keep up on standards, regulations/laws, issues, and news with respect to product (service) quality.📌Management & development of the Corporate Image and how the company is presented to the public (such as customers and investors as well as employees). this includes but not limited to the following:- Acquisition:Social Media and website Management.- Engagement:The marketing of services using digital technologies, mainly on the Internet.

Quality Management System QMS, is a formalized system that documents processes, procedures, and responsibilities for achieving quality policies and objectives. QMS helps coordinate and direct ProService activities to meet customer and regulatory requirements and improve its effectiveness and efficiency on a continuous basis.---- DUTIES & RESPONSIBILITIES:- Ensure that the organization’s Quality Management System conforms to customer, internal, ISO 9001, and regulatory/legal requirements.- Manage the monitoring, measurement, and review of internal processes, especially those that affect the quality of the organization’s services.- Work with customers, employees, contractors, and outsourcing firms to develop company services requirements.- Report to top management on the performance of the QMS (e.g., results of quality audits, corrective actions), including the need for improvement.- Keep up on standards, regulations/laws, issues, and news with respect to service quality.

About ProSerice MEP Contracting with head office in Egypt & Qatar branch---The purpose of my role is to support the smooth functioning of the company & assist the president by taking responsibility for: marketing, management and administrative tasks.The role also includes providing team(s) support, customer support, fulfilling client and associates requests and preparing management reports, marketing materials as and when required.Samples of Specific Duties & Tasks:Documenting verbal ongoing urgent missions and tasks through issuing and distributing to relevant parties as written documentsEstablish and disseminate business email etiquettes.Data completion and record keepingDesign and prepare contents of Marketing MaterialsPlan, design, create, and deliver marketing programs to support expansion and growth of the company services.Leading ongoing management of DTP = digital touch points, including proservice.com.eg, social networking landing pages, and mobile. as well as campaign budgets and schedules.Owning and maintaining company related digital sites analytics, metrics, and campaign reporting.Developing, managing and designing layouts of communications such as presentations, flowcharts, organizational charts, authority matrix; newsletters, event support materials, research papers, and brochures.Planning, development and execution of digital programs and campaigns, including online advertising, website strategy & design, social mediaIn depth knowledge of SEO and Google adwords programs.Presenting recommendations and contributing in implementation with upper management, for specific assessment tasks including sourcing and upgrading operational software, staff and customers conflicts resolutions.Social Media Community Management Interfacing with marketing communications functions, as well as events, and business services marketing teams.Creative content creator

Driving Digital Transformation & Organizational ExcellenceWith over a decade of experience, I've successfully led organizations toward digital excellence and operational efficiency. My expertise lies in crafting innovative digital solutions, building high-performing teams, and ensuring adherence to quality, safety, and sustainability standards.I specialize in:Digital Workplace Strategy and Implementation: Creating collaborative and efficient work environments through cutting-edge intranet solutions.Brand Management a: Building strong brand identities and fostering meaningful connections with target audiences.ISO Certification and Compliance: Ensuring operational excellence through robust quality management systems.

Providing ISO Certification Services:✔️ ISO 9001✔️ ISO 14001✔️ ISO 45001We strive to be a global business service organization that inspires confidence and delivers assurance to all our customers through international standard-based solutionsWe will collaborate to provide strategic and technical consulting customized to specific needs by establishing & maintaining effective management systems

The practice of using technology and in particular web-based resources to make the processes involved more efficient and effective, as well as less expensive.

MechaTronics Qatar (a ProService Subsidiary)ElectroMechanical contracting including; EPC (Engineering, Procurement and Construction) of all the MEP building services work.Position Description:Administrate the company’s social media marketing, advertising including but is not limited to:•Create/design of relevant, original, high-quality content & publication•Identify & improve organizational development aspects that would improve content•Create a regular publishing schedule•Implement a content editorial calendar to manage content & plan specific, timely marketing campaigns•Promote content through social advertising.•Deliberate planning & goal setting•Development of services awareness & online reputation•Content management

Concerned with the capability and ability of EPIC to provide services that meet the international technical standards and exceeding the client expectations.Administrate the company’s digital marketing.

Organization: Amecotech USA Corporation, is a multinational company based in Egypt in the field of USA marketing and advertising.Amecotech Corporation is a leading multinational contact center.Work activities:- using a range of office software, including email, spreadsheets and databases (Proficient in use of MS Office); - managing filing systems;- recording the production of the sales;- creating reports for upper management;- responding to customer enquiries and complaints;I worked on different USA projects (Campaigns):- SEO- Liberty Power- Superpages- Wpromote- 180 Fusion- Focus On My Credit- Imperial Meridian Capital- Main Street Hub- Local Biz Helper- ZLinked - 15 Miles- Total Secure Now- BC Business- T and W Sales- MOGL- TV Week Magazine

Organization: Amecotech USA Corporation, is a multinational company based in Egypt in the field of USA marketing and advertising.Amecotech Corporation is a leading multinational contact center. Amecotech are experts in connecting buyers and sellers.I worked as a Senior Business Analyst for the client www.superpages.com; an online business directory for the United States, it is a call center for job sales & telemarketing.

worked as a Project F&A Manager of (EESBA); which is a registered non-government organization established to support the business interests of entities offering efficiency solution to the energy market in Egypt. EESBA brings to Egypt the best international energy management certifications presented by the ASSOCIATION OF ENERGY ENGINEERS (AEE®), Atlanta–USA. My job involved the following:-Managed registrations of participating companies/individuals-Handled hotel reservations/logistics in which the courses were held -Represented the Association at the courses' events & in charge of all the administration and financial work needed from the beginning of the course till it ends.

Marketing and Sales Manager; My job involved full management of all types of printing materials, artwork & all types of presents, gifts, and giveaway with identity printing on the articles. It covered dealing with printing house as well as managing the full process to get the final product handed over to the customer/end-user.

Nexant American company help clients successfully meet the challenges they face in the global energy market. Nexant helps clients unlock the value of their energy assets by enabling them to make informed decisions with greater confidence, speed, and reliability.Delivering:• Extensive consulting expertise in every sector of the energy industry• Well-designed, proven decision-support systems• Results-oriented training seminars and onsite advisoryI was engaged in this market data collection job, needed by “E.Gas Company”, which develops systems of natural gas used in vehicles engines. In that job I collected survey data from petrol stations; counting the needed time for the vehicle to get into the station until it gets out, including the waiting time, as well as feeding the computer with the outcome.

Mash Mobile Phones: (Agent for Mitsubishi mobile phones) in Marketing of mobile phones. My job scope covers getting new customers for the mobile phones and by the brand was not well known at that time in the Egyptian market. I used faxes; making phone calls; setting appointment to meet prospective customers and present to them the mobile phone product including , how to use it and the benefits of having it. Also I covered the sector of big shops for phones & communicate with them possible dealership.