- Plan, develop and execute campaign, programs and sales strategies to retain users and boost sales- Conduct market research to find new sales lead, potential partnership and business opportunities- Ensure the customer base is updated and aware of all enquiry points, contact names and methods of operation to meet their requirements- Build and nurture long time relationships with merchants, partners and other stakeholders- Collaborate with marketing and aid in meetings and negotiations- Analyze market trends as well as competitors’ activities, product ranges, strengths and weaknesses- Fully conversant the complete range and technical specifications of services to facilitate appropriate procurement solutions to meet customer needs- Provide insight on product and services enhancements- Keep track of customers and client meeting- Conduct sales performance analysis, monitor KPIs (Key Performance Indicators) and compile clear and accurate reports to provide insight to the management on target achievement and improvements required and ensure all communications are delivered in a timely manner- Develop and encourage existing and perspective customers to purchase in preference to competitors based on product quality, unique solutions and service- Ensuring high levels of customer satisfaction - Recognize potential user problems and brainstorm actions to solve them

- Acquire, manage and improve partnership with merchants- Analyze high potential titles and products to sell on the platform- Educate merchants on e-commerce best practice- Increase sales performance for merchants on the platform- Keeping good relationship and educate merchants on knowledge about the platform- Coordinate merchant based sales campaign- Solving sales and merchant problem

- Verifying existing businesses on online platforms- Evaluating website's user experience- Determining appropriateness of search results