Matt Womack Email & Phone Number

Parker, Co, Us

Chicago, Il , Us

In my position as Vice President and CTOMajor Responsibilities:Leading and administering multiple transformation projects aimed atoptimizing technology services portfolio; assisting remote employees toensure chatbot functionality within ITSM and real-time support; directinga diverse team of 65 full-time employees and 15 contractors across multiplegeographical locations with a keen focus on supporting an extensive portfolio oftechnical solutions and delivering service to over 30 Fortune 500 clients.Key Accomplishments, I attained during this role:• Improved IT resources to provide 24/7x365 incident management and usersupport by utilizing a combination of on-shore and off-shore resources.• Served as a key member of the executive committee for HGS' operations managementacross North America.• Minimized unbillable downtime (from >8% to <2% per billing cycle),increased internal customer experience, and secured revenue opportunities byimplementing best practices.• Achieved the greatest value for the company by nurturing multiple vendorpartnerships and implementing competitive bidding processes in coordinationwith the global procurement team.• Minimized infrastructure operational costs by up to 38% through the adoption ofcloud services.• Enhanced internal customer satisfaction into 90th percentile by designinga unique service approach.• Improved service level targets by 10-15% through CX portfoliotransformation for a completely remote workforce.

In my position as Director, IT OperationsMajor Responsibilities:Managing IT Operations teams accountable for Data Centers, CRMinfrastructure, DevOps, ITSM, and site support; creating and delivering +$6Mannual IT budget and ensuring teams spent resources in a disciplined mannerby developing and delivering governance; administering start-up operationsacross the Philippines / Bulgaria and deploying enhanced technicalcapabilities in Singapore, Kuala Lumpur, Northern Ireland, and US.Key Accomplishments, I attained during this role:• Established 24X7, 365 multi-tiered IT support desk by pioneering firstITIL based service desk in Service Source's history while utilizingresources across Kuala Lumpur, Singapore, and Manila.• Secured +$1.2M for organization in unnecessary hardware, telco and circuitcosts by managing efforts to consolidate SREV's diverse infrastructure intosingle Data Center location and eliminating hardware needs at branchoffices.• Directed the development and execution of SDLC methodologies for Renew onDemand DevOps group; resulted in improving Compatibility Maturity Level intothe 2.5 range from 1.7 baseline.• Reduced 30% overall annual costs by creating and efficiently executinginfrastructure strategy.

In my position as IT Director, Global Data Centers, Systems Architecture andTechnology OperationsMajor Responsibilities:Devising robust plans for the administration of $1B BPO's worldwide systeminfrastructure, including principal architects, database administrators,operators, and data center engineers; directing several projects, such asStream's Global Service Desk transition to ITIL, Data Center consolidation,change management and problem management policies and procedures, ActiveDirectory 2008 transfer, and the LBMStream merger.Key Accomplishments, I attained during this role:• Secured $1.5M savings annually in facility costs by integrating stream'sdata center footprint from seven Tier 2 locations into two Tier 3 locations.• Reduced 33% server overhead by leveraging tools, such as VMWare,CommVault, and Nexsan and successfully merged three acquired companies intosingle Active Directory Forest.• Steered efforts toward management of annual IT budget of $3.2M by settingexpenditure limits and providing oversight.• Accomplished accurate capacity planning by conducting research to identifynew technologies and meet future needs.

Greenwood Village, Colorado, Us

Greenwood Village, Colorado, Us