Matt Womack Email & Phone Number

Parker, CO, US

Chicago, IL, US

• In my position as Vice President and CTOMajor Responsibilities:Leading and administering multiple transformation projects aimed atoptimizing technology services portfolio; assisting remote employees toensure chatbot.
• Improved IT resources to provide 24/7x365 incident management and usersupport by utilizing a combination of on-shore and off-shore resources.
• Served as a key member of the executive committee for HGS' operations managementacross North America.
• Minimized unbillable downtime (from >8% to <2% per billing cycle),increased internal customer experience, and secured revenue opportunities byimplementing best practices.
• Achieved the greatest value for the company by nurturing multiple vendorpartnerships and implementing competitive bidding processes in coordinationwith the global procurement team.
• Minimized infrastructure operational costs by up to 38% through the adoption ofcloud services.

• In my position as Director, IT OperationsMajor Responsibilities:Managing IT Operations teams accountable for Data Centers, CRMinfrastructure, DevOps, ITSM, and site support; creating and delivering +$6Mannual IT budget.
• Established 24X7, 365 multi-tiered IT support desk by pioneering firstITIL based service desk in Service Source's history while utilizingresources across Kuala Lumpur, Singapore, and Manila.
• Secured +$1.2M for organization in unnecessary hardware, telco and circuitcosts by managing efforts to consolidate SREV's diverse infrastructure intosingle Data Center location and eliminating hardware needs at.
• Directed the development and execution of SDLC methodologies for Renew onDemand DevOps group; resulted in improving Compatibility Maturity Level intothe 2.5 range from 1.7 baseline.
• Reduced 30% overall annual costs by creating and efficiently executinginfrastructure strategy.

• In my position as IT Director, Global Data Centers, Systems Architecture andTechnology OperationsMajor Responsibilities:Devising robust plans for the administration of $1B BPO's worldwide systeminfrastructure.
• Secured $1.5M savings annually in facility costs by integrating stream'sdata center footprint from seven Tier 2 locations into two Tier 3 locations.
• Reduced 33% server overhead by leveraging tools, such as VMWare,CommVault, and Nexsan and successfully merged three acquired companies intosingle Active Directory Forest.
• Steered efforts toward management of annual IT budget of $3.2M by settingexpenditure limits and providing oversight.
• Accomplished accurate capacity planning by conducting research to identifynew technologies and meet future needs.

Greenwood Village, Colorado, US

Greenwood Village, Colorado, US