Mi Joi Thompson Email & Phone Number

• Assist in activities related to the medical and psychosocial aspects of utilization and coordinated care. • Perform tasks necessary to promote compliance within corporate policy. • Assist in monitoring utilization of medical services to assure cost effective use of medical resources through processing prior authorizations. • Initiate authorization requests for outpatient and inpatient services in accordance with the prior authorization list and Medicaid guidelines. Route to appropriate staff when needed.• Research claims inquiry specific to the utilization management department for claims department and providers.• Reporting, including the Check Run and PENDS reports, and data collection for management.• Perform tasks necessary to promote member compliance such as verifying appointments, obtaining lab results, and medical records. Assess and monitor inpatient stays.• Work collaboratively with clinical team, providers, and vendors (home health agencies, equipment vendors) to ensure member’s receive appropriate care. • Entering data, assessments, and authorizations into various systems while ensuring appropriate record keeping, organization of training programs and implementation of any related processes.• Efficiently handling and processing high volumes of work and complex data sets, ensuring accuracy and timely completion.

Greater Detroit Area

• Initiate authorization requests for outpatient and inpatient services in accordance with the prior authorization list. Route to appropriate staff when needed. • Ensure appropriate record keeping, organization of training programs and implementation of any related processes.• Assist in monitoring utilization of medical services to assure cost effective use of medical resources through processing prior authorizations.

• Develop operational policies and procedures in creation of the company’s HR Department. • Implement programs to enhance productivity and reduce liability through improved communications and HR practices.• Track HR metrics, manage workers compensation issues and claims, facilitate payroll and benefits.• Conduct recruitment activities, including job postings, career fairs and screening and interviewing applicants to build candidate pipelines and enhance company culture.• Partner with clients to choose best price and service combinations for several operational needs.

Belleville, Mi

• Recruit and screen qualified potential employees and manage employee exit interviews and paperwork.• Track and maintain HR and Finance metrics for Management.• Respond to incoming phone calls and handle sensitive and confidential information with discretion and diplomacy.• Prepare billings, invoices, payments, and other recurring transactions and obtained appropriate approvals and authorizations.

Ann Arbor, Mi

• Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.• Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.• Oversaw group of cashiers and service staff, supervising performance, correcting problems and boosting efficiency to optimize team operations and dynamics.• Educated employees on all job tasks, including register use, merchandising and customer service.• Set and updated employee schedules based on expected customer needs to meet coverage demands while controlling labor costs.• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

Ann Arbor, Mi

• Develop and execute critical HR policies and processes, including compensation, performance management and talent acquisition.• Support and be a critical resource for different HR projects (Talent Management, Employee Engagement, employee, and leadership development) • Drive strategically aligned HR projects using established project management methods and tools for senior leadership.

Ann Arbor, Mi

Responsible for making sales, handling transactions, problem solving, assisting customers, providing product knowledge, and excellent customer service.