● Development team for delivery of services in ServiceNow. Facilitated validation of requirements and designs with stakeholders and delivery/development team, making recommendations for operational processes on ServiceNow platform.● As member of the delivery team developed product backlog along with stakeholders and participated in sprint planning, daily scrums, testing, retrospectives, and sprint reviews. Analyze systems and processes to develop user stories and solutions to meet the company’s technology departments business needs and provided support for all training needs.

Coordinated with business stakeholder to define business requirements, user stories and backlog.● Configured field level security along with page layouts to manage access to certain fields.● Created user Roles and Profiles and sharing settings.● Created workflow rules and defined related tasks, email alerts, and field updates.● Coordinated with SharePoint team to provide related API and fields mapping

Hired to provide technology leadership guidance in application development to divisional IT organizations and develop and implement corporate IT strategy in application development tools.● Developed the first organizational standard application architecture framework based on emerging web technology and successfully implemented it at one business unit as a pilot.● Doubled the deployment and maintenance efficiency by modernizing an enterprise site management application with web technology.● Utilize MongoDB database to perform statistical analysis and data visualization on beginners' data and present the result to the team● Lead a team of subject matter experts in developing program● Orchestrated User Acceptance Testing through a series of testing trainings within the test system while conducting regression testing and integration testing as well as developing and grooming the Defect Log● Provided support to the Project Managers through twice-weekly consultations● Actively communicate with PM to fully understand the requirements and provide my suggestions; joined daily scrum meeting, monthly 1-on-1 meeting, and fun meeting to share my progress and communicate with other team members