Volunteering as the Risk Management Advisor for Alpha Chi Omega's Beta Omega Chapter

I focus on employment relations, leaves, compensation analysis and culture for NOMS!

Initiate strategies to create a robust workforce plan that positions facilities for long term success Direct recruiting efforts and partner with Services Coordinator to screen resumes, interview, hire and onboard top talent Facilitate annual HR processes including compensation planning, open enrollment, succession planning, and others as requiredCoach managers in understanding employee concerns and underlying causes; promote direct line of communication between employees and managementAdvise managers on local labor contracts and compliance issues; guide managers on legal issues Conduct thorough investigations and develop solutions to complex employee challenges

• Human Resources Department Head • Manage entire recruitment process from prescreening candidates, coordinating and participating in all in person interviews, create offers and negotiate job offers as needed• Manage employee performance review process, in addition to performance management throughout the year• Negotiated health benefits while interviewing new brokers to best support the company’s long term vision• Oversee all health-related benefits in addition to ACA compliance and COBRA Administration• Advise management in appropriate resolution of employee relation issues in concert with outside legal counsel, as needed• Revamped mentorship program• Run all HR Functions for DMS Management Solutions branch • Run the culture committee with the Managing Director to ensure company culture continues to showcase the values of the firm through continued growth and acquisitions • Ensure compliance with employment related laws• Experience in the FMLA process• Maintain all employee records including recruitment records, files and other required documentation • Provide human resources management consulting services to external clients as requested, including but not limited to policy development, coaching managers and supporting the client’s hiring practices. • Co-chair of internship program• Created disciplinary process and supporting documentation • Company liaison for a staff member’s citizenship • Created new paid time off policy, in addition to an updated core work week schedule • Implemented a pre-employment assessment for all potential candidates • Implemented a full scale Human Resources Information System • Collaborating with all departments to create a Learning Management System, CK University, within the HRIS system• HR Consultant to all clients from handbook updates and policy writing to employment relations issues

I managed all HR Functions related to concessions and catering at Quicken Loans Arena. Key responsibilities include:• Conducted training to improve employee engagement, retention, and growth within the company• Counseled employees relative to transfers, promotions, terminations and other various work items throughout concessions, banquets and catering departments • Ensure compliance with all federal, state and local laws concerning Human Resources• Maintain a strong relationship with local union president and stewards • Staff concessions via hourly employees and nonprofit volunteers for all events • Recruit, train and develop nonprofit organizations • Responsible for all talent management activities related to hiring and successions planning across all departments• Conducted exit interviews with employees and utilize trend analysis to build action plans • Managed all FMLA claims, work injury reporting, and unemployment claims• Responsible for risk management and safety amongst all departments • Assisted in implementation of personnel policies and procedures • Participated in developing department goals, objectives and systems • Prepare and maintain employee handbook, and policy and procedure manuals • Maintained affirmative action program, maintain other records, reports and logs • Assisted in payroll management and overtime for multiple departments Key Accomplishments: • Negotiated collective bargaining agreement with local union• Worked with local union to create letters of acknowledgement for collective bargaining agreement due to renovations at Quicken Loans Arena directly impacting employee hours for summer 2018 • Managed all aspects of staffing for the 2016, 2017, and 2018 NBA Playoffs, The 2016,2017 and 2018 NBA Championship and the 2016 Republican National Convention

• Recruited and developed new team members to be successful at Target• Determined staffing and training needs of my team members, while fostering a positive work environment for the eightyfivepeople I work with directly• Ensured a productive, fast, and friendly environment by setting goals for team leaders and team members, following upon expectations and coaching.• Worked with team to ensure that all visual adjacencies are set properly and on time• Acted as the leader on duty, three to four shifts a week, responding to any guest concerns, working with team members,opening and/or closing the store and ensuring all Target property is secure

- Managed all aspects of running a million-dollar per year store, including budget and accounts receivable, development and execution of detailed growth plans to meet and exceed sales goals, and ensuring that safety, loss prevention and security practices are followed in accordance with company policy. - Managed a team of full- and part-time employees, determining staffing and training needs, delegating staff responsibilities, and fostering a positive work environment that aids in achieving production goals while providing mentoring opportunities to staff.- Researched the local market and key competitors to best position our store to meet and exceed sales goals. Support this activity by developing creative marketing plans, growing new accounts, and making regular sales calls in the field to connect with customers about new products and familiarize myself with their business.

• Support store sales growth plan by utilizing interpersonal, communication and organizational skills• Effectively manage time and resources to ensure that all tasks are completely efficiently• Actively participate as part of the management team to help the store achieve goals• Set high standards of performance for myself and others• Assist in maintaining inventory levels to maximize sales and inventory turnover• Ensure wholesale and retail customers are services appropriately to meet specific needs• Assist in merchandising the store according to district or company guidelines, including monthly promotional packages and sales floor displays• Perform/direct accounts payable process and preparation of necessary documents and checks• Maintain a systematic follow up program of phone calls for delinquent accounts• Assist in determining store staffing needs

- Focused on gaining extensive product knowledge to build my understanding of the business and expertise in the product line- Provided customer service to contractors and DIY customers, focusing on providing high-quality service- Actively participated as a member of the management team, learning the roles and duties required of an assistant manager.