Mia Botha Email and Phone Number

• Product Saturation | Relationship Managemento Working within a team of 5 & managing a trainee to increase revenue & ensure GP growtho Generating & embedding key relationships with retailers, building robust prospect pipelines, defining & implementing new channels to marketo Researching & reviewing global product trend, competitor landscape scoping; engaging with SME’s & product resellerso Delivering presentations, product demonstrations, negotiating, influencing & steering discussions, defining product fit, building partnerships, providing solutionso Spearheading internal communications with demand planning managers, marketing, business unit managers & sales teams in order to drive sales through product knowledge training, price list management, discount calculations & setting product promotions, defining and executing marketing campaigns• Stock Managemento Management of stock/inventory driving despatch/deliveryo Investigating & resolving varianceso Tracking & monitoring of stock ETA - meeting delivery deadlineso Implementing action plans for ageing inventory/slow-moving stock items, selling obsolete items o Extensive forward planning for orders based on 8-10 week lead time o Full category & product management of 50+ items, determining over/under ordering risk factors • Budget Management | Pricingo Marketing budget – ATL/BTL marketing initiatives, promotions & discountso Determining of pricing models o Setting forecast through review of sales pipeline, prior year comparisons, seasonality, trends etc with a focused view on narrowing the gap between forecast & actual sales• Trainingo Product knowledge training to 600+ internal sales staff & product resellerso Facilitated groups of up to 30 delegates for classroom-based training sessions including smaller groups or 1:1 training support• Achievemento Increased revenue & negotiated substantive rebate structureso Delivered real-time product information, specifications & pricing

• Responsible for new division start up from concept to a fully functioning team of 8 FTE in the departmento Defined, implemented & embedded all internal processes, workflows, budgets, communication methods, targets and KPIo Implemented road to market strategy for direct and indirect channelso Supported internal departments to promote products, driving sales & increasing revenue; developed various sales incentives & penetration programmeso The division provided a range of Xerox services across 14 African countries overseeing tactical alignment of multiple business channel models• Achievemento Designed & implemented a unique reporting system, improving consumption tracking per unit/device enabling clients to order correct quantities & better product solutions for their needso Built the department up, resulting in employing a team of 4 FTE direct reports

• Overall remit to manage the product life cycle planning process – budgeting, forecasting, financial reporting, communication & performance management• Product Managemento Accountable for price positioning & benchmarking, market share monitoring o Provided extensive training & product knowledge delivery including product launcheso Releasing of product promotions, marketing campaign development & executiono Identifying business opportunities through networking, referrals, lead generationo Retained a keen eye on the competitor landscape, market share monitoring & reporting• Budgets | Stock Managemento Compiling, analysing & reporting on monthly financial health check, outcomes, forecasts etco Tracking & processing of rebateso Responsible for all stock reviews, product lines, slow-moving/obsolete stock management

Be an Ambassador for the brands in my portfolio.Actively manage market and promote a predetermined range of brands/products both within Advanced Channel Technologies (PTY) Ltd and also externally to our customers.Find and explore ways to reach Advanced Channel Technologies (PTY) Ltd intended target market for the brands/products.Negotiate and agree on vendor targets and/or rebate structures.Ensure Advanced Channel Technologies (PTY) Ltd meets and exceeds both vendor targets and Advanced Channel Technologies (PTY) Ltd targets.Negotiate and agree on vendor marketing budgets.Ensure products are introduced and managed throughout its life cycle – working closely with the Business Unit Managers, Market Research Manager and Demand Planning departments.Develop a solid understanding and knowledge of the vendors/products in my portfolio in order to become a Brand Ambassador.Establish solid working relationships with all levels of vendor staff.Understand both Vendor and Advanced Channel Technologies (PTY) Ltd brand strategy and how they interlink.Develop and implement brand strategy down to product level.Develop and implement a business and marketing plan per brand.Main liaison and point of contact between vendor and Advanced Channel Technologies (PTY) Ltd.Ensure vendor and brand messaging is in line with Advanced Channel Technologies (PTY) Ltd messaging, and that all is communicated clearly and concisely both internally and externally.Use every opportunity both within and outside of Advanced Channel Technologies (PTY) Ltd to be a Brand Ambassador and promote and sell the brands/products within my portfolio.Find ways of reaching our intended target market, thereby offering Advanced Channel Technologies (PTY) Ltd brands unparalleled exposure.Regular training and up skilling of Advanced Channel Technologies (PTY) Ltd staff and customersRegular customer visits with Advanced Channel Technologies (PTY) Ltd Key Account Managers.

• Accountso Processing of claims approved by appointed couriers, updating ledger & generating reports to define service-level successes & failures; further investigating short delivery, incorrect delivery, damages etco Matching, batching & coding of invoices – investigating & resolving any proof of delivery (POD) varianceso Processing of stock adjustments, transfers & varianceso Ensuring efficient & accurate picking & packing, monitoring of pick slips & reporting on errors, time delays• Administrationo Reviewing stock variances, working closely with the warehouse to determine any reoccurring variances & training teams on picking/packing processeso Tracking & monitoring of orders, providing prompt feedback & resolutiono Liaising between inter-company branches on all administrative matters, follow up & query resolution requiremento Logging of all queries & ensuring resolution & closure of calls logs within set KPI/targets

• Worked across several departments – from cashier to cashier coordinator, sales & services coordinator & internal sales consultanto Provided customers with solutions & alternatives to their initial banking requirementso Cross-selling & upselling of products & managing branch foreign exchange needso Authorised account opening & closures, working within strict compliance & governance requirementso Resolution of all customer queries, preventing any further escalations & resolving matters at sourceo Approved, validated & checked frontline activitieso Generated a customer-centric ethos focused on the customer experience