Mia D. Fields Email & Phone Number

US

El Segundo, California, US

Human Resources: Lead the management of Human Resource practices, policies, programs and processes Identify, improve and leverage HR activities for the benefit of the entire organization Construct the compensation philosophy and administration Establish a performance management and development program Manage and develop the employee benefit program &.

-Oversaw all operations of the business/salons-Drove sales and profit plans to budget through successful leadership, organizational planning, customer service, and outstanding execution of all field and operations strategies.-Managed the business by effectively using sales reports, assessing district results, and developing specific actions directly.

• Oversaw three TONI&GUY locations and monitored all Salon operations
• Conducted interviews once a week and placed licensed hairdressers in one of three locations
• Coached and guided Leadership teams to success through promotion and training of an Assistant Salon Director and Assistant Salon Director in training
• Trained Partners and Leadership teams to ensure they understood how to stay within their budget on all aspects of the Salon operations
• Managed goal setting tours designed to increase growth and retention, including development of personal marketing plan, managing internal and external resources to achieve target dates, roll out procedures to partners.
• Conducted Career Development orientations to all new team members going out on the floor

• Oversaw all Customer Service Specialist’s job duties and customer service abilities.
• Trained new Customer Service Specialists in all areas of the front desk by monitoring and upgrading their skills.
• Presented a training schedule to all new Customer Service Specialists followed by a strategic training agenda on a daily basis
• Became the direct liaison to the Salon Director and Customer Service Specialists to correct any problem areas, prescribing advanced training classes as needed.
• Kept the Salon Director abreast of any schedule changes, staff attendance, and helped maintained the front desk budget
• Made a set schedule for the Customer Service Specialists and was responsible for covering any shifts between five TONI&GUY locations

• Maintained five star customer service, assisted clients professionally and guaranteed an excellent salon experience.
• Answered phones and booked future appointments for all clients
• Focused on being an integral part of the salon team, by acting as a liaison between staff members and clients
• Worked closely with the Salon Coordinator and Salon Director on all customer service or salon staff issues
• Ensured salon profitability by maximizing schedules and creatively accommodating each client
• Followed all drawer balancing and closing procedures to ensure accurate daily counts

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