Mia D. Fields Email & Phone Number

Us

El Segundo, California, Us

Human Resources: Lead the management of Human Resource practices, policies, programs and processes Identify, improve and leverage HR activities for the benefit of the entire organization Construct the compensation philosophy and administration Establish a performance management and development program Manage and develop the employee benefit program & strategy Provide strategic, operational and tactical guidance on all Human Resource issues Partner with executive team and managers on organizational design and development Lead company wide employee and leadership development strategies and programs Respond quickly to resolve matters of employee relations with legal and other functional groupsRecruiting:Build a world-class in-house recruiting function, which includes: Defining processes, setting up tools, and hiring and managing a team Owning the full-cycle of recruiting (researching, scheduling, screening, closing) for all jobs Work closely with hiring managers to deeply understand roles and needs Managing external recruiter relationships, when used Track pipeline and performance data Define, develop and roll out recruiting metrics (qualitative and quantitative) Lead, manage and develop the talent team across multiple locations Identify future talent needs collaborating with the talent team to develop talent pools Develop and implement a cohesive day-to-day talent operation and related programsCompliance: Work closely with Legal Team to guide team on various employment policies (EEO, ADA, FMLA, Workers’ Compensation, COBRA, etc.) Maintain all internal compliance communications Ensure employee files are in compliance with all requirements of city/county, state, and federal programs regulating employment as well as licensing, regulatory, and contract compliance for new hires Work closely with Finance on company budgetary requirements

-Oversaw all operations of the business/salons-Drove sales and profit plans to budget through successful leadership, organizational planning, customer service, and outstanding execution of all field and operations strategies.-Managed the business by effectively using sales reports, assessing district results, and developing specific actions directly related to business development and growth.-Lead and direct the development of district level sales goals and action plans for salon teams directly tied into measurable results and timely execution-Ensured all employees are current with product knowledge through coaching, education , and developmental assessments-Set up recruiting demos, conduct group interviews monthly & strategically place the applicant in salon- Assured that trends of under performance are formally addressed, with clear and documented performance improvement plans- Evaluated the customer experience by observing hairstylist's interaction with the customer , and reviewing customer satisfaction/retention surveys- Ensured the overall staff reflects high standards and are coupled with consistent mentoring and people development- Oversaw Human Relation policies and procedures and ensure consistent compliance between salons-Consistently and effectively communicated the company objectives to all Leadership teams through organizing and scheduling conference calls and email communication-Established processes to ensure salons have accountability to expectations on a consistent and timely basis

• Oversaw three TONI&GUY locations and monitored all Salon operations• Conducted interviews once a week and placed licensed hairdressers in one of three locations• Coached and guided Leadership teams to success through promotion and training of an Assistant Salon Director and Assistant Salon Director in training• Trained Partners and Leadership teams to ensure they understood how to stay within their budget on all aspects of the Salon operations• Managed goal setting tours designed to increase growth and retention, including development of personal marketing plan, managing internal and external resources to achieve target dates, roll out procedures to partners and tracked results• Conducted Career Development orientations to all new team members going out on the floor• Oversaw payroll for each location and monitored and reviewed each employee’s weekly revenues

• Oversaw all Customer Service Specialist’s job duties and customer service abilities.• Trained new Customer Service Specialists in all areas of the front desk by monitoring and upgrading their skills.• Presented a training schedule to all new Customer Service Specialists followed by a strategic training agenda on a daily basis• Became the direct liaison to the Salon Director and Customer Service Specialists to correct any problem areas, prescribing advanced training classes as needed.• Kept the Salon Director abreast of any schedule changes, staff attendance, and helped maintained the front desk budget• Made a set schedule for the Customer Service Specialists and was responsible for covering any shifts between five TONI&GUY locations• Automatically scheduled 30 and 90 day evaluations for all newly hired employees and coordinated the time on the Salon Director’s schedule• Kept up with all Stylist/Technician schedules for those who travel for the company doing shows and seminars.• Responsible for enforcing company policies and procedures which were carried out by all Customer Service Specialist working within the team• Scheduled monthly Customer Service Specialist meetings along with preparing an agenda and presenting it to the Leadership Team prior to the meeting• Monitored all Customer Service Specialist time sheets and attendance sheets, and informed the Salon Director of any discrepancies

• Maintained five star customer service, assisted clients professionally and guaranteed an excellent salon experience.• Answered phones and booked future appointments for all clients• Focused on being an integral part of the salon team, by acting as a liaison between staff members and clients• Worked closely with the Salon Coordinator and Salon Director on all customer service or salon staff issues• Ensured salon profitability by maximizing schedules and creatively accommodating each client• Followed all drawer balancing and closing procedures to ensure accurate daily counts• Updated product inventory daily to maintain accuracy of “on-hand” counts• Attended all required and recommended training classes in TIGI Product Knowledge and Successful Selling Techniques

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