Support two CEO’s with all aspects of the businessPre-Sales Assistance:Prepare Get Ready for Outsourcing docsDraft Job DescriptionsContract and ATP preparations RecruitmentAdvertising the roleInterviewingWriting ranking forms and interview summariesConducting exams and candidate testsReference checksCompiling qualifications, references and candidate details for the clientsInduction and OnboardingTeam member contract preparationsGathering team member personal detailsSending team members induction materialEducating team members before they startLearning & DevelopmentMaintain the google training site for team membersStaff Retention ActivitiesPlan and conduct Social meetupsPlan and run Christmas partiesOrganise and arrange team members giftsReportingMonthly leave reports to clientsMonthly Desktime reports to clientsTermination/Offboarding of Clients and Offshore team membersFiling of team members filesFinal arrangements where necessaryPublic Holiday updates for clients and team membersDrafting emails on behalf of the CEO’s including creating smart templates and responsesTaking action on administrative tasks, and coordinating, tracking and following up on administration/ project tasks between the team and external stakeholders Diary, calendar and email management Customer Service via email management Coordination of all communication with the teamOrganising couriersFormatting documents Updating databasesConduct research for system improvementCoordinating workflows and managing Systems Helping to document processes and procedures for the workflows for the new internal systemsData entry- working with multiple sets of data across various software toolsFile management and organisation in Google Drive CRM Management - CopperProject Management - ensure all items are kept up-to-date to reflect workflowsPreparing of reports, files, and agreementsUpdating monthly project reports Setting up meetings

● Personal Assistant of the CEO and Owner● Human Resources ● Dealing with prospective clients. This will start by responding to inquiries, preparing company presale materials, set up and attending initial meetings with the clients and CEO to explain the company processes and service costs. ● Manage the recruitment process for the company. Preparation of Authority to Recruit & contracts, providing recruitment updates to the clients, filtering & interviewing applicants, presenting candidates to the clients and other recruitment tasks.● Dealing with existing clients’ concerns. Nurturing company relationships with the clientsDocumentation of processes and procedures● Managing CRM and Project Management Systems

Workflow management:● Manage workflow from receipt of a request from the Client (via email, phone or text message), through to completion of a project. ● Check Client's Gmail account regularly throughout the day and action any requests. ● Respond to emails on behalf of the manager, where appropriate. ● Create Projects and/or Tasks in Copper or Teamwork for the manager to action. ● Generate opportunities (job sheet) in the CRM (Copper) pipeline from Client requests via email or as instructed by the manager with all details of the Client and job requirements included. ● Ad hoc task requests from the manager throughout the day. ● Prepare briefs for the Design Team - either in-house designer or off-shore subscription team, using Trello ● Send proofs or design work to the Client on behalf of the design team and manager. ● Follow up with Clients or suppliers if no response has been received in the timeframe required to meet deadlines. ● Ensure deadlines are met and rearrange design priorities for manager & team. Quotations - Xero ● Source and prepare quotes (in Xero) required for each opportunity in the CRM pipeline, ready for the manager to sign off and approve. ● Generate purchase orders for suppliers for jobs that need to go to print (in Xero) ● Invoice completed jobs (in Xero)Marketing and Administration: ● Database management & record keeping ● Creating systems in Mindmeister & Google Sites ● Researching marketing ideas & content ● Creating forms in Adobe Acrobat ● Email marketing

● Assistant to the Operations Manager/Onboarding Department Manager● Gathering requirements from clients related to their virtual assistant requests● Recruitment process - matching virtual assistants and clients based on the VA's skills/experience and the requirements of the clients● Endorsing virtual assistants to clients via virtual meetings (Zoom or Skype)● Serves as the initial point of contact between the clients and virtual assistants after the endorsement● Calendar Management ● Appointment setting● Managing onboarding/endorsement trackers● Liaison with the Sales team if the client requests service quotations● Liaison to the Client Success and Training teams to make sure clients' satisfaction● Attend to different concerns from clients and virtual assistants during the early stage of their working relationship

● Personal Assistant of the CEO● Dealing with prospect clients. This will start by responding to inquiries, preparing company presale materials, set up and attend initial meetings with the clients and CEO to explain the company processes and service costs. ● Manage the recruitment process for the company. Preparation of Authority to Recruit, providing recruitment updates to the clients, liaison with the IT, HR and recruitment team● Dealing with existing clients’ concerns. Nurturing company relationship with the clients● Marketing and Social media management of the company● Documentation of processes and procedures

SOS Global, formerly know as MDM Systems, Inc. ➢ Outbound cold calling, offering charity products and raffle tickets in exchange fortheir support for Australian charities/foundations➢ Upsetting

➢ In charge of Setting up appointments, making inbound/taking outbound calls ➢ Administrative tasks➢ Gathering fresh leads from Gosection8 and Zillow➢ Updating Social Media / Marketing stuff

Ellen Richards Educational Services, Inc. specializes in customized and strategic private academic tutoring, test preparation and college admissions support. We channel years of experience into the ERES college admissions program, which advocates for students seeking admission to the nation’s top schools as well as students striving for alternative vocations based on their unique values and strengths. ERES admissions consultants are dedicated mentors, who provide priceless inside knowledge, and a true passion for helping students gain admission to the right school for them.-In charged of PR responsibilities-Administrative tasks-Taking inbound and outbound calls -Attending to tutors and clients inquiries and concerns-WordPress articles/blogs transfer -Social media tasks such as facebook, LinkedIn,Examiner, Unigo and Merchantcircle profile.

ONce Dream Team / Trivita is a company that offers a wide range of high quality nutritional and dietary supplements made with the most premium natural ingredients. Our proprietary formulas offer people looking for weight loss, healthy aging and targeted nutritional solutions. Service Description:-Making outbound sales calls to the customers to welcome, follow up, ask for feedback and offering them some products that are suitable to their needs, assisting them in placing another order through conference/warm transfer calls directly to company's Customer Service Department. Providing answers to customer’s inquiries.

Google Bump helps small business owners to have many options when it comes to promoting their company’s website. It is the easiest.-A business to business (B2B) appointment setting transaction offering GoogleBump. Direct contact with Small business owners to introduce many options when it comes to promoting their company’s website. (Home Based)

One of the largest and fastest growing technology and services companies in the world. We provide business process outsourcing solutions to some of the best known brands in the world across a comprehensive global footprint in the United States, Canada, China, India, Mexico, the Philippines and the United Kingdom.Nature of the Business: Credit card collection (GE Money Bank and HSBC)* responsible of collecting American Credit card debts.* Supervisory escalations.* Handling customer complaint and concern.