Mia Freeman Email & Phone Number

Columbia, Sc, Us

Columbia, Sc, Us

Charlotte, Nc, Us

Responsible for conducting training for clinical and non-clinical end users in Dimensions acute electronic medical record applications (Epic). Maintains current knowledge of local, federal and state regulatory and governing standards for Learning and Development. Proficient with various virtual meetings platforms and Microsoft Office 365, specifically Power Point, Excel and Teams. Learns and uses innovative training solutions for product and process training. Acts independently upon receiving process improvement information and makes decisions that achieve optimal results. Communicates effectively, appropriately and inclusively with key stakeholders at all levels. Provides communication that will contribute to and establish a climate of trust and respect to all customers, fostering a work environment of inclusion and belonging for all team members.

Greenville, South Carolina, Us

Responsible for delivering end-user training for all EMR (Epic) system applications, working closely with physicians, providers, and non-clinical staff in order to develop competence in the use of clinical and business information systems. Responsible for creating and delivering end user training for corporate-wide system applications, such as Workday, Microsoft 365, etc. Serves as the primary educator and post-support knowledge trainer in various applications for individuals, groups and teams. Collaborates with Epic Analysts to ensure curriculum is tested and updated timely and with high quality. Responsible for providing at-the-elbow (ATE) concierge service for physicians and other clinicians.

Greenville, South Carolina, Us

Responsible for delivering end-user training for clinicians, and non-clinical staff, to develop competence in the use of clinical and business information systems, and other computer software applications for various clinical areas and departments within the hospital system. Conduct, facilitate and evaluate effective computer information systems training using appropriate methodologies, strategies, and content for end users in assigned areas. Apply knowledge of adult learning theory and flexibility in training techniques which reach audiences of varied backgrounds and learning styles.

Austin, Texas, Us

Responsible for developing and delivering learning solutions for the assigned client group(s) within manufacturing operations, while providing on-going coaching and feedback to ensure associates have the necessary skills to meet the requirements of their position.

Columbia, Sc, Us

Follow project methodology to design, develop, and implement trainings to include facilitation of technical and non-technical based training from beginning to end. Revise and update training courses, curricula, and materials to enhance the effectiveness of departmental and corporate trainings. Incorporate training feedback in existing instructional materials, track and monitor team interactions, and provide feedback to trainees and their managers.• Supervisory/Management: Supervise trainees enrolled in internally developed or prepackaged courses, e-learning, new-hire orientation, introductory PC and system training, compliance training, and line of business training. Administer evaluations and tests, maintain training database, produce reports, and collect survey information. Analyze quality control data and conduct research to translate information into required action tasks, while forming partnerships between Quality Assurance, Training, and Operational departments.• Customer Service: Partner with management to ensure training meets goals and objectives. Provide guidance and training to new hires on privacy and security policies and procedures, including determining and capturing disclosure for the release of PHI. Conduct corporate compliance refresher training. Conduct technical, interpersonal, and conceptual training classes (process improvement, teambuilding, systems training, teamwork, strategic planning, etc.) as requested by departmental management.• Communications: Help focus groups identify key issues, gather information, and outline action plans to assess opportunities for improvement. Actively participate in training work groups and committees, and provide recommendations to achieve strategic goals. Design, test and create Technical Based Trainings, via the Learning Managing System (Cornerstone, SumTotal). Convert written content developed by trainers/subject matters experts into online training modules using authoring and graphic design tools.

Columbia, Sc, Us

Research, analyze, and process Durable Medical Equipment (DME) provider enrollment applications of potential DME suppliers for government programs. Ensure provider file integrity and that suppliers comply with established standards and guidelines set forth by the Centers for Medicare-Medicaid Services (CMS). Conduct in-depth review and verification of provider data through information databases and contact with relevant organizations and agencies.• Supervisory/Management: Initiate process improvements and provider education. Implement quality-control audits and site inspections to evaluate accuracy of enrollment information and ensure adherence to Medicare guidelines. Update provider data using Medicare’s Provider Enrollment, Chain, and Ownership System (PECOS) enrollment database; evaluate and track applications and update provider directories. Contribute to and enhance special projects related to provider files. Meet or exceed all quotas throughout tenure.• Customer Service: Ensure quality customer service; communicate effectively with external and internal customers in response to inquiries (mail, email, and telephone). In-depth knowledge of provider certification process, claims processing, pricing methodology, and discount programs. Through understanding of Medicare program instructions and regulations related to provider enrollment/issues. • Communications: Request and follow-up on information from internal departments, providers, and government or private agencies to resolve discrepancies. Communicate effectively with technical support staff, so they can test system changes related to provider files.

New York, Ny, Us

Assist customers in all aspects of service fulfillment by demonstrating proficient use of proprietary devices and applications.• Proactively create enhanced shopping experiences through the heightened use of tools, technology, and collaboration.• Explain and demonstrate use of cosmetics through actual application. • Deep understanding of sales support functions related to point-of-sale procedures. • Advance expertise in the field by staying up-to-date on cosmetics and fragrances developments and information.• Develop and enhance sales through the growth and implementation of a preferred customer list.

Lakeland, Florida, Us

Spearhead strategy and execution of customer service initiatives to ensure the highest quality of customer care. Strong operational executive skills, superb decision making and critical thinking skills to enhance customer satisfaction. •Supervisory/Management: Delegated tasks to front-end staff, and monitored their performance. Supervised front-end operations, such as bagging efficiency, customer service delivery, number of open lanes, cashier speed and accuracy. Tracked applicant information and transitioned new hires into the store. Completed new-associate paperwork; advised department managers when new associates were ready for scheduling. Directed and supervised the front-end to ensure productivity during absences of customer service managers. Identified and implemented training opportunities on the front-end. Maintained office accountability, prepared deposits, and performed ATM functions. Responsible for custody of the safe while maintaining the security of the cash office, and operated all cash office equipment. Processed weekly payroll, and managed store materials; including supplies, uniforms, and store files. Controlled personnel information for store associates. Led daily bookkeeping procedures, such as balancing and reconciling cash drawers.•Problem Resolution/Communication: Made on-the-spot decisions to override transactions as required. Monitored and reinforced housekeeping, sanitation, and safety standards. Delegated responsibilities, scheduled and oversaw work. Resolved problems quickly, while remaining calm and focused in high-pressure situations. Coordinated efforts with department managers to enter time and attendance information.•Customer Service: Cashed customer checks, sold lottery tickets, stamps, and money services. Operated register and calculator as needed; answered and directed telephone calls. Supplied needed information to customers and delivered premier customer service. Resolved customer issues or escalated to management if needed.

Directly assisted the Agency HIPAA Privacy Officer.• Planned, developed, and updated new Share Point Intranet page for the HIPAA Office.• Updated the Agency for Health Care Administration HIPAA manual.• Provided customers and agency employees with relevant and pertinent HIPPA policies, procedures, and amendments.

Tallahassee, Fl, Us

Collected and updated patient demographic information for patient registration. Attained and applied accurate billing codes and insurance information to patient accounts to ensure accurate billing.• Collected and tracked funds for time of service co-pays and delinquent bills.• Organized and processed patient admission forms, including Advanced Directives and Healthcare Surrogate Designations, while adhering to HIPPA guidelines.• Cultivated relationships with physicians, nurses, and allied health professionals to ensure quality of care to all patients.

•Informed clients on current action being taken on the case as well as payment information and any other updates requested by the client.•Sent accurate and complete electronic work orders to state-wide child support offices in regards to client requests and case updates.•Professionally interacted with clients in an inbound call center setting, handling up to forty calls in a four hour day, to quickly and effectively answer questions and resolve complaints.•Electronically documented conversations with clients and referenced previous documentation to ensure accurate information was provided.