Mia King Email and Phone Number

Compliance and Federal Regulated Training SpecialistHR Diversity & Inclusion Committee Chair

I work with leaders in Human Resources to determine learning and development needs for employees and create training courses and update technology in different mediums to meet those needs across the enterprise.

Facilitate training workshops to develop career training, talent development, and for retail employees.

Manage a sales team of individuals for the Detroit South RegionCoaching on team sales, customer experience, and operational soundness

Identify the financial needs of our customers and recommend PNC products and services to meet those needs.Use sales experience, product and procedural knowledge, and willingness to consultatively guide customer issues towards a customized resolution. Utilize experience as a sales professional to mentor and train fellow branch employees. Coordinate with other PNC personnel to participate and lead community financial education seminars.

Multitask and utilize extensive customer service skills to assist customers in all aspects of their financial needs.Communicating product explanations and being able to identify opportunities to refer to the sales partners within the branch.

Analysis and reporting of on-going operations with audit and compliance teams.Working with regional branch support staff to forecast financial and non-financial trends and help develop models and performing financial analysis of bank financial solutions Supporting the corporation's internal planning and management accounting functions

Assist with customer requests and transactions, including: check cashing and deposits, loan payments, product explanations and being able to identify opportunities to refer to sales partners.Communicate with customers clearly and respectfully and have the ability to resolve customer issues as they arise.