Service Manager
Current- Conduct daily morning meetings, taking notes, and creating a comprehensive to-do list.- Provide assistance to technicians with estimates as required.- Assign tasks and responsibilities to service assistants, ensuring timely completion.- Process invoices for service calls, verifying accuracy and contacting technicians for any discrepancies.- Input checks into the Service Titan system for seamless financial tracking.- Hold technicians accountable for punctuality and job site accuracy.- Reschedule appointments promptly in case of emergency service calls.- Review accounts receivable reports and customer service representative performance reports.- Participate actively in regular Service Titan meetings to stay updated on departmental developments.- Handle CPS applications, including gathering necessary documentation.- Update and maintain the scorecard for performance tracking.- Engage in networking activities to foster business relationships and opportunities.- Manage office supplies by ordering and scheduling deliveries as needed.- Ensure quality control of service uniforms.- Coordinate material orders for jobs as required.- Undertake miscellaneous projects as assigned by management.- Maintain the training process for both technical and administrative staff.- Approve time-off requests for service department personnel.- Generate welcome emails for new hires and integrate them into the team's communication platform.- Post job applications on relevant platforms such as Indeed and manage the recruitment process for administrative positions.- Conduct resume reviews and interviews for administrative roles as necessary.- Provide training sessions for the development of next-generation leaders within the department.- Develop role-playing scenarios for training purposes.- Coordinate rental equipment schedules when needed.- Manage the on-call phone and create on-call schedules for technicians.
