Mia Sample's Location
Shingle Springs, California, United States, United States
Mia Sample's Contact Details
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About Mia Sample
Business, Systems, and Process Analyst experienced in and or contributing to systems, documenting processes, modeling, sourcing, and process improvement initiatives for fortune 500 firms in all industry sectors. Finance reporting with Metrics measurements & graphs with the focus on forecasting for business needs, supplying the data to the budget business owners BPOs. Auditing financials and reporting on monthly accruals and reporting trends to determine business needs. Expertise in TEM billing, audits, strong analytical support in finance, development enhancements and automation to systems, strong change mgmt. skills using agile, waterfall, lean six sigma methodologies, writing requirements, creating MOPs, testing, working with the SDLC process, migrating or converting systems, handling issues, and implantation. Comprehensive knowledge of inventory mgmt., auditing contractual pricing agreements, AR/AP accounting, reporting, validating, testing, and auditing system initiatives. Drives internal business processes & efficiencies strategically aligning with business goals, KPI’s. Possesses Advanced Excel skills. Able to forge strong stakeholder relationships, detail oriented, excellent communication skills. Supporting the following; health care industry for Sutter Health, Intel Corporation in IT Business ops in expense management & Enterprise Network Infrastructure support in all areas.CORE COMPETENCIESProcess Analysis & Maturity • Project Management • Business Process Modeling, Optimization, Strategies • Micro Inequities • Code of Conduct • Enterprise Networks • Mergers & Acquisitions • Telecommunications • Analytical Problem Solving • Change Management • System Automation • Vendor Management • Billing •Auditing •SDLC • Testing • Requirements • Implementation • Training • M&P Documentation • SAP • Ariba • Intermediate experience in the following Micro-Soft apps: Word, PowerPoint, Access, Project, Teams, One-note, One-drive, and Visio, plus Advanced experience in Outlook, Excel, and Skype.
Mia Sample's Current Company Details
Business Analyst | BCDR Compliance Manager | Telecom Expert | Finance Analyst | Enterprise Network Infrastructure | Process Transformation / System Automation | Process Modeling & BPI | Billing Expert | Supply Chain
Mia Sample Work Experience Details
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Sr. Business / Systems AnalystCogent Data Solutions Llc Jul 2023 - Jul 2024Orlando, Florida, UsTook initiative and started documenting all the IT Judicial Branch Networking Solutions process documents, cleaned up, and am the Administrator for the JCC SharePoint. Attending project Kickoff meetings, I manage half of California's 58 court counties, I support all counties starting with an A through N. 29 counties total each county may have multiple courts.• I create all spreadsheets and project logs for all 58-court counties. Logging all project activity in ISTM.• I am the JCC’s Program Manager’s Assistant, and I assist in project reporting and designing reporting tools.• I am the administrator for the LAN/WAN/WLAN Network SharePoint and just completed a major cleanup effort in SharePoint. I set up all Vendors, and grant permissions to different Network systems and tools.• I have been documenting all Network Processes, guidelines, and project expectations, in a document and ITSM.• I am a backup on the PO requester for all network-related PO’s.• I support all Tech Refresh’s which is when equipment becomes end of support with Cisco, and we upgrade and replace the no longer being supported equipment, logging all project info into ITSM.• Supported 4 Design Engineers and organized all documents on SharePoint that were project related.• I approved network change requests for our production ops team and submitted circuit orders with telecom vendors.• I support all new courthouse builds’, starting in the preconstruction phase through Implementation and Project Closeout logging all activity in ITSM.• I manage all surplus equipment and track the inventory to ensure that it is redeployed in a court in need. -
Business System AnalystIntel Corporation Mar 2014 - Mar 2023Santa Clara, California, UsINTEL CORPORATION – FOLSOM CA - Hybrid WW id: 10047952 Mar. 14th, 2022 – Present Business Analyst 6 - IT Network Solutions – Non-Po BU Process Owner/Manager - Telecom ExpenseStrategically aligning with Intel’s values and OKRs to achieve maximum optimization. • Non-Po BU Process Owner and Manager for telecom, responsible for delegation letter, Updating the TIDE Non-Po Contract between AP with changes, Approve Non-Po Files & TIDE feeds into SAP, work closely with Global Tax / Trade, and AP for Telecom Expenses. • Manager of Infosys Billing Team, and Liaison for Tangoe, suppliers, and Infosys, answering questions, delegating the workload to my team lead, providing training documentation.• BCDR Manager for Network Plans, assisting plan owner with scheduling drills, setting up meetings, keeping all BCDR Plans 100% SOX Compliant. • Admin in Telecom Billing Rivermine app updating GL strings, Cost Centers, LE’s etc... • Responsible for adding employees to Network Portfolio, setting up permissions/authority.• Rating scorecards on suppliers, implementing process improvements, building strong partnerships. • Service Now Admin, content chg reqts, maintain Topic Search Cards in Portal.• Manage all WAN and Audio Financials, actuals, accruals, spends, (Over/Under) monthly billing reports, using DARC reporting/Glap tools for Finance, and working closely with our Finance Partner’s Keeping Budget Owners updated and informed on any impacting items.• My team has identified over $557,618.01 in cost savings for 2022 on billing issues.• Power BI report creation getting certified in Power BI attending bootcamp and exam.• Working knowledge of Intel's finance systems, processes, supporting a $30 Mil WAN budget annually, 2022 closed out the year with underspends of $10K.• Managing projects through the SDLC process partnering with cross-functional teams, using waterfall, agile methodologies, write requirements, UAT testing, update sprint user stories in Jira. -
Senior Business System AnalystIntel Corporation Mar 2014 - Jun 2017Santa Clara, California, UsProject Manager for M&A projects, managed the Agile implementation of telecom services scheduling, testing, issue resolution. Wrote business rule requirements, documented milestones, prepared training material. Forged strong vendor relationships. • Found $375,000 in monthly cost savings and $4.5 Million in annual cost avoidance, on telco accounts.• Performed customer audits, researched technical questions, and collaborated with Legal/AP to ensure compliance.• Maintained inventory in TEM database, ran accrual reports, created training materials, monitored usage, validated against contract pricing agreements, managed scorecard updates for team. • Updated SharePoint, maintained/updated/created process documents for Bus Ops. • Handled all the McAfee telecom billing during company divestiture in TEM systems.• Assisted in new TEM system integration by using agile practices writing business rules and requirements, testing, resolving open issues, transferring accounts to new billing platform, and validating account setups. • Analyzed Audio / Voice, VoIP / SIP, WAN / MPLS, FiOS, ISP, private line telecom invoices globally for Intel in Bus Ops, working weekly with vendors to resolve issues and manage cost savings. • System proficiency working in Enterprise SAP, ESD, CDIS, WAN Tracker, Workday, NexTEM Telco Invoicing - Inventory, and migrated over to Tangoe TEM invoicing systems. • Managed Enterprise Supplier Database, made Supplier code updates in ESD as part of vendor management and AP payment processing. • Verified new services, disconnects, upgrades, change orders for accuracy while maintaining Intel's telecom inventory.• Led Business & System process improvement efforts identifying, categorizing KPI's, while keeping in line with Intel's Business initiatives, managing strategic improvements, process optimization, implementation, tracking measures, performance management, resolving risks, and improving timelines and effectiveness.
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Business System AnalystEbay Oct 2021 - Mar 2022San Jose, Ca, UsWorking as a contractor for eBay Corporation as a Telecom Expense Analyst / Business Analyst auditing all of their AT&T accounts and would also be a part of the team that supplies requirements and testing scenarios in the new in-house TEM design and implementation moving accounts out of the current TEM process. Communication expert, Jira User Stories writer.• Manage all inventory and asset management audits utilizing ATT, Rivermine, Metaport, and Tangoe.• Creating inventory reports that help identify mismatches, while diving deep into AT&T and all of eBay’s asset management systems, open issues to drive billing resolution.• Auditing contracts, and all telecommunication services for billing & invoicing accuracy, I have already identified 7 PRIs that are still billing and should have been disconnected. Savings so far to date is over $10,000.00 monthly and $120,000.00 Annual cost avoidances.• Starting to gather requirements for reports and in-house TEM audits for eBay’s future project of designing a new TEM that eBay will maintain and manage. -
Business Analyst IiVerizon Wireless - Indoctronix Lld Tech Svcs Jul 2021 - Oct 2021Business Analyst II for Verizon Wireless – Remote Office: Folsom Ca Working as a contractor in Verizon Wireless Network Engineering Small Cells implementation, responsible for reporting on 5G projects, team support, Project Coordination/Management.• Manage all reporting on Small Cell Construction using FUZE as project database tool.• Creating automated reports that run daily, and initial setup in FUZE tracker to outline reporting criteria and milestones along with identifying construction opportunities. • I support the Network Engineers, and my team as I learn Small Cell Construction and start project coordination duties. Writing training job aids, and using VLOOKUPs and creating pivot tables on all reporting requests.
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Technical Analyst IiSutter Health Oct 2019 - Jul 2021Sacramento, California, UsTechnical Network Analyst II for Sutter HealthWorking as a contractor on SIP Costs Savings Project reporting cost savings for all Sutter Health Locations. Leading process improvement efforts, and supporting Vendor Management.• Update SQL inventory database, create LOA's for Porting, researching, validating and planning on all sites, creating a strong and cost effective Enterprise Network Infrastructure. • Setup meetings with site business partners, identify impacts, concerns, work closely with techs, VoIP Engineers and Vendors, open Change & Service requests for ports, research, Network updates. • Continuously leading the Telco Team in documenting the “AS IS” processes and creating process flows, identifying gaps, outlining next steps driven by KPI’s, using BPI methodologies. Implementing strategic solutions, with optimization putting measures in place, through modeling and sourcing, leading Team in new TEM set-up with inventory/auditing requirements. • Created a Supplier Scorecard rating tool for Vendor Management was implemented as new process improvement tool on all Sutter Health’s suppliers. I calculated scorecard results, created PowerPoint Presentations and engaged the Suppliers for EQBR meetings to discuss the successes & challenges. This process that I created is building strong partnerships with our Suppliers & Sutter Health's TS Executive Management. • Managed cost savings for Sutter Health SIP Project, reporting monthly & annual savings to Sutter Health’s Senior Level Mgmt. Reported Metrics numbers for team. Monthly savings =$300,748.75, annual cost avoidance =$3,116,985.00.• Tracking project time in ITSM – Cherwell, working closely with Vendors, Voice Network Engineers and Managers, and the LNP groups.• Auditing new or renewed contracts for vendor management, meet with vendors weekly, audit billing before ports, I have found a total of $374,000.00 in billing issues & costs savings, and a rating issue in the amount of $3,305,589.00 cost savings. -
Telecom Expense Systems Analyst - For Intel CorporationThe Fountain Group / Experis Manpower Mar 2011 - Mar 2014Approved, created and modified telecom expense payment files to the accounts payable department for payment release. Monitored vendor issues with multiple suppliers. • Oversaw the monthly billing report, reporting accruals on telecom expenses to the business owners and reporting on exceptions that fed into the Telecommunications portfolio and finance budget forecasts. • Became very proficient in Excel, using VLOOKUP’s and pivot tables to create reports on spends, with trends for internal business partners. • Managed all invoice distribution for both Intel and McAfee accounts, logging, forwarding for processing. • Formed strong working relationships with AP, ESD, PMs, WAN & Voice telecom vendors, M&A, procurement, and senior level managers. Created payment files approved payments on telecom services working closely with Accounts Payable.• Verified billing on installs, disconnects, changes and upgrade orders against contractual pricing agreements for accuracy while maintaining an accurate inventory for Intel telecom network services.• Managed Intel’s telecom generic email box answering questions, working requests and supporting Intel’s Telecom PMs, and senior management inquiries. Assist users in billing systems, and researched inventory requests. • Led the SIP Migration project for sites migrating to SIP, validated migration and billing after porting to SIP for accuracy on US voice accounts, managed ATT Onenet LD Account and Verizon Vnet LD Account for long-distance services doing the bill-back process to the appropriate cost centers.
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Treasury AssistantAdecco Staffing Service - Verizon Wireless Aug 2007 - Jun 2010ADECCO EMPLOYMENT SERVICES | Folsom, CA 2007 – 2010Treasury Analyst for Verizon Wireless Researched accounts in final bill status for payment and billing accuracy. Released credit balances and resolved billing errors.• Learned usage and researching in the following systems: TOPS, RPS, EPSG, GPS, I2K, ACSS, Vision, NETACE, and People Soft. • 100% accuracy rate achieved as top contributor in processing the most refunds for the team.
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Office ManagerProfessional Pool Works Jul 2004 - Aug 2007Took and routed calls, scheduled appointments, and took care of customer service and billing questions. Managed the monthly billing of more than 150 accounts. Processed AR / AP f including the bank deposits and general accounting activities. • Streamlined reports and business route sales by creating contracts and swimming pool service business packages for new owners. • Became competent in QuickBooks Pro, Windows, and Microsoft Office programs.
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Business Analyst IiiSprint - Western Billing Services Aug 1994 - Jul 2004Documented business requirements for multiple projects including automating two manual billing platforms. Tested requirements in a dev environment. Oversaw billing system enhancements. • Led a team of analysts to convert accounts to the automated billing platform without impacting customers.• Trained business groups on the new functionality and completed the project warrantee while in production, responsible for writing M & P’s, Training and making training documents. • Led the private line and access billing automation project that saved the company $7 million dollars, ensuring that all rules and FCC regulations and being SOX compliant and implemented them within the project.• Audited contracts and pricing agreements before project start, during testing, and after implementation to ensure billing accuracy through all project stages. • As subject matter expert in Special Billing Private Line, I was responsible for helping other colleagues and groups identify their impacts and understand and create requirements for their groups. Working with them to help with writing business rules and requirements, testing scenarios, problem resolution, implementation, and training.Sprint Cont. - Billing Business Analyst I and II | 1998 – 2002Implemented customer specific plan types for all Telecom services and products. Served as the subject matter expert in voice and private line billing. Designed rating plan types with 100% billing accuracy.• Created flat files and datasets for testing of plan types, reviewed output, and validated calculations.• Opened tickets on issues during test, tracked defects, and re-validated development code fixes. • Managed Q & A in Billing, validated Billing Specialists work, calculated adjustments on new voice and data contracts, ensuring pricing agreements and contracts are accurately implemented verifying invoices. Sprint Cont. - Billing / AR/AP Specialist | I was a contractor for Sprint for 3 + years through Manpower. 1994 – 1998
Mia Sample Skills
Telecommunications
Process Improvement
Vendor Management
Visio
Project Management
Peoplesoft
Access
Software Documentation
Business Analysis
Wireless
Analysis
Forecasting
Data Analysis
Sharepoint
Sql
Business Process Improvement
Cross Functional Team Leadership
Program Management
Business Process
Microsoft Office
Leadership
Mia Sample Education Details
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Charter UniversityInformation Technology
Frequently Asked Questions about Mia Sample
What is Mia Sample's role at the current company?
Mia Sample's current role is Business Analyst | BCDR Compliance Manager | Telecom Expert | Finance Analyst | Enterprise Network Infrastructure | Process Transformation / System Automation | Process Modeling & BPI | Billing Expert | Supply Chain.
What is Mia Sample's email address?
Mia Sample's email address is sa****@****lth.org
What schools did Mia Sample attend?
Mia Sample attended Charter University.
What skills is Mia Sample known for?
Mia Sample has skills like Telecommunications, Process Improvement, Vendor Management, Visio, Project Management, Peoplesoft, Access, Software Documentation, Business Analysis, Wireless, Analysis, Forecasting.
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