Ensuring that our business runs smoothly and efficiently, whilst creating a positive and engaging employee experience, ensuring that we attract, retain, and develop top talent, and fostering a culture of innovation and continuous improvement.

Maternity leave from June 2014 - September 2017

• Responsible for the $110,000 annual training budget.• Putting together training sessions based on requirements from the regions.• Implemented a new lead volunteer structure and a volunteer training team.• Arrange and carry out training days for volunteers. Overseeing and carrying out these training days from the planning stage, content writing, logistics, facilitating and follow up.• Reviewed and amended 9 Relay For Life guidebooks.• Helped plan and stage the first National Summit for volunteers and staff and was in charge of accommodation for 120 delegates from all state and territories.• Overseeing a Taskforce of 6 volunteers, hosting monthly teleconferences and quarterly face to face meetings to discuss implementation of projects, where to from here and how to engage and train volunteers.• Planning, organising and facilitating the annual Relay For Life Summit for 150+ volunteers and staff.

• Daily yielding to ensure highest possible revenue• Reaching monthly KPIs as well as budget.• Keeping debtors under control and making sure creditors were paid on time.• Hiring and disciplining staff, organising and facilitating hotel meetings and training programs, establish and maintain team members’ record, conduct performance reviews.• Managing day to day operations of the hotel, managing staff and complaint handling.• Putting together end of month reports for Area Hotel Manager and Head Office• Carrying out projects when needed such as setting up online sales, re-doing the gardens, installing hot water tanks and more.• Reaching budget in a tough market• Moving the hotel up 20 spots for all Toga hotels in just two months and keeping it in the top 20 performers throughout my time at Travelodge. • Consistently outperforming competitor hotels in occupancy in an ever changing market.• Getting the hotel to its first B in Balanced Scorecard (a company set of KPIs relating to five categories: quality, guests, financial, food & beverage and team) Classification ranges from D- to A+.

• Coordinating the daily operations of front office, maintain clear communication with all departments, putting together end of month reports for head office, monitoring reservations to maximise yielding, overseeing restaurant, conference and events operations, • Overseeing accounts receivable, making sure debtors were paid on time.• Hiring and performance managing staff, organising and facilitating hotel meetings and training programs, establish and maintain team members’ record, conduct performance reviews.• Covered reservations department when both Reservations Manager and Coordinator left in the same week.• Achieving the hotel's first B in Balanced Scorecard (a company set of KPis relating to five categories: quality, guests, financial, food & beverage and team). Classification ranges from D- to A+.• Successfully covered all Operation Manager’s leave• Covered the Reservations Manager role when unfilled

• Create roster for reception and reservation staff as well as coordinate the daily operations of reception• In charge of all Hotel Operations when Assistant Operations Manager was on leave or out of the office• Ensure clear communication between all departments • Assist with accounts receivable • Successfully covered Assistant Manager’s leave• Promoted to Assistant Operations Manager

• Processing payroll • Duty manager duties followed by permanent promotion to Duty Manager at the end of the course. • Reception duties including supervisory level • Reservations• Maintenance duties • Housekeeping responsibilities including supervisory level• Supervisor of breakfast, lunch and dinner duties in the Curve Restaurant.