-NASM certified-Develop and implement tailored exercise regimens meeting client needs.-Deliver fitness experiences to support customer efforts to meet short- and long-term fitness goals.-Prepare comprehensive fitness programs based on client goals with appropriate exercises and nutritional plans.-Build a client base by conducting orientations and organizing personal training sessions.-Teach clients how to improve their lifestyle choices, including developing nutritional plans and encouraging the elimination of damaging behaviors.-Provide education on fitness and nutrition and encourage clients to maintain healthy weight through nutritional guidance.

-Provide superior customer service and client management. -Establish and enforce customer service best policies and practices. -Provide high-level technical and product support in a SaaS environment. -Resolve customer inquiries, complaints and issues providing insightful solutions.-Generate reports, correspondence, and documentation for internal and customer use.-Acts as customers' main point of contact, provided impeccable customer support and solved issues.-Forecast expected demands and created plans to accomplish objectives within set timelines.-Demonstrate exceptional customer service skills to listen to concerns of a prospect / customer to address their needs.

-Master the internal business rules, processes and processing systems that support company products, to provide immediate and professional service responses to customers.-Demonstrate tact and sound judgment in all interactions with both internal/external customers and a willingness to research both internal/external customer inquiries, including following up to ensure resolution and satisfaction.-Possess excellent interpersonal skills to understand customers’ inquiries or complaints and deal effectively with people who may be worried, frustrated or upset.-Collect product feedback from customers and shared with relevant teams to drive product changes.-Multi-task with several administrative systems while providing service to our customers.-Focus on meeting and/or exceeding department metrics, including first call resolution.