As Customer Success Executive, I will be the strategic link between OCASA and our key partners. My goal is to foster long-lasting relationships and ensuring the satisfaction of OCASA's clients needs, as well as the efficient achievement of their business goals. It will be key to deeply analyze our customer processes, identifying areas for improvement and efficiency.

• Acquire market knowledge and develop and implement a sales and market approach strategy• Increase customer satisfaction• Expand business with existing customers: Manage relations with existing customers • Expand the Modis network in the life science network• Drawing up the annual budget in terms of sales, margin, costs, and regularly prepare results’ forecasts to ensure there is a maximum customer satisfaction• Build strong and long-term client relationships and acts as a trusted advisor for our existing and new clients• Is able to map and analyze the value chains of our existing clients and has a thorough knowledge of our client’s value chains• Is familiar with solution-based selling and uses a consultative sales approach: Rather than just promoting Modis Life Science’s services, the focus is on the customer's pain(s) and addresses the issue with Modis’ services• Establish, develop, and maintain commercial contacts with customers and prospects at different levels. Draw up and win complex quotation processes• Is ultimately responsible for implementation and management of a specific client portfolio• Initiate and nurture cross-selling activities • Acquire and further develop insight into the assigned market segment and its changes and needs with a focus on analyses of market performance and competition• Tender management: responsible for handling the entirety of the tender process: RFI, RFQ• Draw up and present our value proposition to the customer• Customer negotiations• Regularly draw up in-depth customer and prospect analyses • Adjust the business plan based on results• Propose new solutions based on the market information obtained (market trends, suggest solutions and innovative ideas to meet client’s needs,…)• Develop a go-to-market strategy• Set up, develop, and support projects to support the organisation

Modis is a community made up of the world’s brightest minds in Life Sciences,IT and Engineering. Our Professionals have the skills and passion to answerthe complex challenges of doing business in today’s dynamic world.Life Sciences: Innovative technologies are transforming the way we performresearch, develop and market new products, deliver care, communicate withpatients, and adhere to regulations. Our mission in life sciences is to help ourclients improve their customers’ and patients’ quality of life. We can count onthe expertise of hundreds of life sciences consultants experienced in drugdevelopment, product marketing and patient care.

- Prospecting in the pharmaceutical sector, understanding identified requirements and devising tailored solutions- Opening new accounts- Maintaining/developing long-term relationships with the clients- Identifying new projects with existing clients- Actively managing and following through on our sales proposals up to the contract signature stage- Continue coordination and follow-up of projects with HR and Delivery- People Management: supporting the Sales Executive- Setting up Business plan- Member of Management Team

HR Partner15/09/2007 – 31/12/2008: HR Partner Brussels region01/01/2009- …: HR Partner Social Profit SectorAchieving profitable salesAcquiring knowledge with regards to the competition, studying HR Trends.Supporting customers developing their HR Processes (Soft HR) (Strategic HR Management, Competence Management, Reward, Employer Branding, …).Strategic thinking about the expanding of the Health Care industry withing SD Worx (Products, pricing, networking).Launch projects to optimise the collaboration with customers and prospects.Monthly steering committee with Team Managers to discuss current projects and possible opportunities.

Identifies, pursues and develops new accounts through awareness of local market, competitor activities and community growth plans. Establishes rapport and continually develops current accounts with key clients. Schedules and conducts regular staff meetings. Audits and monitors the activities of the staff to ensure the branch is providing optimum service levels. Conducts performance evaluations and prepares developmental plans for branch staff in a timely manner.Develops and implements branch revenue and expense forecasts. Establishes a budget and assists with the development of short and long range growth plans for the branch.Develops and implements branch revenue and expense forecasts. Establishes a budget and assists with the development of short and long range growth plans for the branch(s).Able to manage multiple tasks and meet deadlines. Able to handle multiple problems simultaneously.

Cardio team: Lipanthyl, Vasexten, TrinipatchSupporting Uro-Pneumo team: Broncho Vaxom, Uro VaxomVisiting Specialist (Cardiologists, geriatricians, internists, …) and general practitioner.

Being autonomously responsible for the performance of the offers, handling the orders, solve various problems e.g. wrong deliveries, visit the client to solve those problems, find solutions to urgent requests for specialized products, support KAM, ...