Mia Wallace, Lssgb, Icp-Acc/Atf, Csm Email & Phone Number

Texas, United States

Remote

• Manages Lean Governance processes to oversee metrics and reporting, enhancing alignment and accountability in project delivery within Consumer Technology Experience at AT&T. Modernizes portfolio management to support.
• Facilitates Agile adoption through comprehensive training sessions, guiding teams on Lean-Agile methodologies, roles, and tools. Creates a Confluence repository of process guides, SOPs, and work instructions.
• Leverages data analytics and reporting tools to identify performance patterns, optimize resource planning, and improve decision-making. Defines key performance indicators (KPIs) that measure process effectiveness and.
• Implements process and tool changes to support business initiatives and fosters organizational change through effective consulting and collaboration. Develops a streamlined access request system, achieving 24-hour.
• Provides comprehensive training and support for Atlassian and Microsoft tools, configuring custom Jira settings, dashboards, and workflows. Led the successful migration to Azure DevOps for over 4,000 users.
• Delivers targeted Q&A sessions and customized training materials to enhance user proficiency in Atlassian & Microsoft tools. Develops educational content that facilitates the seamless transition to Azure DevOps.

Richmond, Virginia Area

• Developed a governance structure to enhance transparency across the Enterprise Safety and Security Program. Collaborated with Product Leadership to influence cross-divisional prioritization of features and.
• Acted as a key liaison between Technology and Business Leads, fostering collaboration and alignment with business goals. Advised on organizational changes and deployment practices, facilitating risk mitigation and.
• Provided comprehensive coaching to Technology and Business teams on Agile roles and execution methods, focusing on sustainable quality delivery and consistent velocity. Assessed organizational and team maturity to.
• Tracked key performance metrics and analyzed team/customer feedback to identify opportunities for delivery improvements. Implemented refined metrics to increase visibility into delivery targets, commitments, and team.

Washington D.C.

• Facilitated workshops at Maryland Transportation Authority to gather requirements, analyze processes, and identify gaps. Presented findings to senior leadership, leading to policy updates, improved customer service.
• Created a staffing model for Maryland Transportation Authority, enhancing utilization by 15% through scenario analysis. Adapted planning to address innovation, political, and operational changes, refining structure and.
• Conducted assessments at Virginia Department of Transportation to establish KPIs and performance metrics. Identified automation opportunities with the Data Warehouse team, increasing project success rates by 30%.
• Led BTG development team, implementing Agile methods and fostering continuous improvement. Facilitated Agile ceremonies, enhanced communication, and improved prioritization, resulting in 25% better team efficiency and.
• Analyzed performance data and collaborated across teams to improve reporting accuracy and process alignment. Identified automation opportunities, enabling better metrics, streamlined workflows, and more data-driven.

Richmond, Virginia Area

• Led Basel Program governance at Capital One, driving the implementation of comprehensive Basel Compliance Management processes, achieving full regulatory compliance, and improving process efficiency. Collaborated.
• Directed the transition from Clarity PPM to JIRA for Basel Program data management, achieving a 40% reduction in administrative overhead. Facilitated project controls by integrating JIRA workflows, increasing project.
• Implemented and optimized process improvement initiatives, developing thorough documentation and procedures that increased operational efficiency and audit transparency. Partnered with Delivery Servicing to ensure the.
• Evaluated key performance metrics to assess project health and effectiveness, delivering clear reports on project/program status, portfolio health, and compliance progress to executive leadership on a weekly and.

Richmond, Virginia Area

• Managed project intake and resource allocation processes and policies for Shared Technology and Commercial Operations PMO to ensure ongoing alignment between business ideas and strategic objectives. Results led to.
• Oversaw Change Requests through platform endorsement process to facilitate Change Control approval.
• Performed Resource Management by tracking on-boarding status of resources at the project level based on input from project management. Results led to the resolution of staff on-boarding and access issues by working.
• Provided knowledge support to Project Management team members to help drive consistent application of standardized processes. Provided guidance related to PMO processes and policies, and worked with other department.
• Compiled reports on the progress, status, and health of the portfolio and projects/programs to present to leadership on a weekly and monthly basis.