● Supporting the designers and fitters throughout the customer sales journey. Acting as the point of reference on queries related to supplier lead times, delivery planning, and installation team coordination to deliver the customer projects within their schedule.● Acting as an internal and external point of contact for all project administration elements for every customer project, liaising with the relevant suppliers, logistics, and installation.● Setting up internal systems and processes, overseeing compliance with organisational procedures and ensuring the profitability of the showroom. ● Upholding the high standards at the Schmidt showroom in Cheltenham. Keeping samples up to date.● Providing a friendly face to customers. Conducting showroom tours, displaying in depth knowledge of Schmidt kitchens, explaining the features and benefits of Schmidt and it's usp. ● Ensuring all customer information is correct on Sales Manager 2.● Answering customer queries over the phone. Confirming appointment requests. Managing and organising the calendar. Opening and closing the showroom.

● Assisted with the creation of events on the box office system. Marketed events, created and scheduled social media posts. Liaised with clients, providing them with tickets, sales reports and final sales reporting.● Worked as part of the team to achieve any income targets set. Promoted the sale of tickets for events and the Box Office as a service to prospective clients. Cashing up. ● Provided a bespoke service via counter, phone and email. ● Updated and distributed relevant event information, and the upkeep of promotional inhouse displays. Kept product and venue knowledge up to date. Kept updated on local events.● Assisted with the accumulation, maintenance, and inputting of correct, relevant customer databases using Spektrix. Aware of the GDPR and its implications. ● Selling tickets and memberships for the Forum, Bath Festivals, Film Bath, If Opera, Bath Abbey, Mozartfest and more. ● Worked multiple events for Bath Festivals, Children’s Literature Festival, Mozartfest and Bachfest.● Great knowledge of venues and promoters in Bath.

● Working with resident studio artists, exhibitors, on current, new and upcoming exhibitions. Collaborating with organisations such as the Royal Commonwealth Society, Museum of Bath at Work, PhotoBath, local schools, colleges and universities. ● Sourcing materials and goods, working out costs. Selling artwork to interested buyers, working on markets and bars selling drinks and gifts for seasonal occasions. Upselling to clients. Regularly assisting the company director and shadowing their role. Working independently and collaboration.● Working on marketing the art gallery, corresponding with a range of artists, including sending out invitations to high commissioners of a variety of countries in the Commonwealth for the ‘Heroes of the Commonwealth’ for remembrance day, encouraging children in schools to get creative and produce artwork whilst learning about the history of heroes from the world wars from various countries and their contributions. Promoting competitions and awards to the public. Working on projects for children to widening their understanding of the history Bath and its inventors, inspiring them to invent on ‘Invent It’. ● Working through the gallery’s calendar, updating and adjusting as needed. Using a work email gathering a range of contacts and a wide network of artists and clients. Tracking visitor numbers and catalogued trends for the gallery's references.● Open and closing the art gallery. Helping prepare and setting up the changeover for new exhibitions weekly/fortnightly. Prepping the walls, hanging and framing the artwork. ● Contribute to gallery’s social media platforms by creating content and visual material. Support preparing and delivering their opening events such as artist talks and private views. Regularly in communication with colleagues in web design, social media and technicians working alongside them. Writing and editing content, proofreading, and creation of content for the website and any printed material for distribution.

● Regularly completed office and administrative tasks such as cashing up, filling in hours sheets, petty cash sheets, interviewing new candidates, printing product labels, responding to email enquiries, placing orders and negotiating with vendors and checking invoices are correct when managing deliveries. ● Responsible for opening and closing the store, serving customers, preparing food and drink orders in a timely manner, charging customers accurately on the till, clearing tables and washing up, whilst working under pressure and as part of a team in a busy café environment. ● As Assistant Manager I learnt key business skills such as time management, communication, and delegation and about what goes into managing a small business.● Train new members of staff and manage a team of up to 12.

● Offered a high standard of customer service helping customers with enquiries and processing payments and refunds on the till. ● Met or exceeded all monthly sales targets through sales tactics, such as communicating promotional deals to customers and recommending and upselling products, cementing Bath as the flagship store in the region.● Planned, organised, and led birthday parties held at the store for up to 10 guests. ● Designed the store’s layout and merchandise displays and opened and closed the store.● Performed ear piercing, whilst adhering to all store and health and safety protocols, tailoring to customers’ piercing needs.

● Handed out questionnaires, organising and invigilating various exhibitions in a busy gallery, assisting with the delivery of events, engaging with the public and discussing the art on display.● Responsible for increasing visitor numbers through marketing activities, such as distributing marketing materials to the local area.● Tracked visitor numbers and catalogued trends for the gallery's references. ● Expanded my knowledge and awareness of art and learnt about what goes into the running of an art gallery.

● Offered a high standard of customer service taking food and drink orders and preparing high quality food in the kitchen, whilst working under pressure in one of the most popular tourist attractions in Bath.● Ensured guests were engaged and immersed in the Jane Austen experience, answering any queries about Jane Austen and her life and facilitated the Regency theme of the tearoom, in full character dress and acting.