Mia Nguyen Email & Phone Number

Singapore

Singapore

Singapore

· Leading a team of 29 account specialists, across 14 APAC markets, managing an Advocacy Program for Meta aimed at improving users’ experience and increasing their sentiment towards Meta platforms. · Establishing operational procedures, processes, and trackers for team members to optimize productivity of the workflows and ensure that KPIs are met within project’s timeline.· Escalating complex cases to resolve issue for key advocates by cooperating with cross-functional teams from Meta… Show more · Leading a team of 29 account specialists, across 14 APAC markets, managing an Advocacy Program for Meta aimed at improving users’ experience and increasing their sentiment towards Meta platforms. · Establishing operational procedures, processes, and trackers for team members to optimize productivity of the workflows and ensure that KPIs are met within project’s timeline.· Escalating complex cases to resolve issue for key advocates by cooperating with cross-functional teams from Meta and other vendors.· Liaising with Meta internal Regional stakeholders across APAC such as Comm and Policy to support press material, media, and events request.· Analyzing performance metrics and market insights to present in monthly and quarterly Business Review meetings with Meta and Senior Management.· Continuously providing one-to-one coaching and guidance with team members to ensure progress towards KPIs and adherence to the organization’s guidelines and policies.· Identifying training needs and working with the training department to organize training/ online learning for the team members.· Enhancing the performance of team members through the use of call monitors, team briefings, and monthly coaching sessions.· Routinely exceeds quarterly target KPI since taking over the role Show less

Singapore

· Identified potential advocates by analyzing and screening databases of prospective SMB advertisers.· Created a pipeline of advocate testimonials and case studies for event purposes by making outbound calls to SMBs to gain insights about their business.· Managed advocate portfolios, with responsibility for their active involvement in the program.· Established trust and maintain a positive & close relationship with the business owners through escalation support, nurture check-in… Show more · Identified potential advocates by analyzing and screening databases of prospective SMB advertisers.· Created a pipeline of advocate testimonials and case studies for event purposes by making outbound calls to SMBs to gain insights about their business.· Managed advocate portfolios, with responsibility for their active involvement in the program.· Established trust and maintain a positive & close relationship with the business owners through escalation support, nurture check-in effort and CSAT outreach for feedback of the program.· Coordinated with Team Lead to feature advocates who have had success in growing their business by using Meta platforms in event, media, press opportunity from Meta.· Consistently achieved target KPI for 6 quarters. Show less

Ho Chi Minh

Collecting data on consumers, competitors and market place Interpret data, formulate reports and make recommendationsUse online market research and catalogue findings to databases

Vietnam

Created and implemented marketing campaigns including promotion and marketing communication to achieve sales target.

Ho Chi Minh City, Vietnam

Vietnam

- Supported brand manager in formulating the brand strategy, developing and executing marketing plans including brand’s pricing, packaging, trade merchandising, advertising and promotion strategies.- Successfully launched “New Bosch Alpha product range” in Vietnam market.

Master Of Business Administration - Mba, International Marketing

Bachelor'S Degree, International Business