Mia Washington Email & Phone Number

New York, Ny, Us

I work at the New York Public Library, an essential access to books and information for all who enters their doors for more than a century. I'm truly in a point of my professional career where I am learning the impact of providing a safe place and open outlet for those in communities that lack stable resources or uplifting opportunities. Here's how I've partaken in the social service:1. Became one of the top branches in The Bronx with returning homework help participants within the first academic school year of employment.2. Created a team-oriented environment for kids who may not be picked first on teams.3. Demonstrate by example you are capable of exploring all passions you find purpose in, right after finishing all your homework.

I join the career journey of many creatives who need a push of support to take a chance on themselves. I help own and operate Hearts In Craft where our goal is to help start up creatives on the path to branding themselves and/or showcasing their stream of creativity.We've scouted and/or partnered up with local open mics and live performance events to offer free services including content planning, video production and editing. As we continue to develop the brand, we will keep the mission at the forefront as we embark on the journey of success with every heart that we help craft.

•Reach out to talents across the New York area to participate in a group discussion across various topics •Curate ideas for topics that resonate with internal matters that younger generations in urban environments deal with without room to be vulnerable and properly deal•Blending and sharing personal past, present and future experiences to help spread awareness of internal matters many hold and hide•Acting as a voice of truth and holding one accountable for their journey of self and all that impact one’s identity

• Overseer - branding, products, marketing• PR - pop-up events, vending, sponsoring/partnerships• Media Production - commercials, short films, music videos

•Responsible for being the first in contact with customers arriving on designated floor• Connect shoppers to experts of their buying focus to ensure thorough and completepurchases• Navigate through zones providing service to all guest and assistance to colleagues• Provided timely stock checks, checkout assistance and repair display standards• Cross-trained in areas of beauty and lingerie• Secured ADS of store distributing service and connecting to customers with urgency• Handled daily replenishment reports using RFID technology• Fulfilled “ship-to-store” and “buy online, pickup in store” orders• Flex into multiple areas of the store including selling, cashiering, processing, replenishingand setting floorsets• Maintain a focus on bras as the premier product differentiator to build loyalty and supportof the “Best at Bras” culture

Locate or create new customer profiles for each transactionAssist with the removal of security censors, spotting negative inventory and reporting technical issues of POS systemsAssure that each cash wrap area maintains company standards and COVID-19 preventionsSupport three floors of traffic and handle mobile checkout if necessary for crowd control in flagship store

Assist in the expansion from lifestyle apparel & hat club to office/studio rental spaceMaintain accuracy in inventory levels between online and in-store sellingPartake in photoshoots, collection briefings and work with affiliatesPrepare and monitor special events

Flex into multiple areas of the store including selling, cashiering, processing, replenishing and setting floorsetsUse elevated selling to proactively engage with customers at a personalized level to service her effectively and create larger salesMaintain a focus on bras as the premier product differentiator to build loyalty and support of the “Best at Bras” culture

Increased prospect conversion by using customer service to connect, engage and inspireParticipated in fulfilling daily goals with stock, cashier and management teams through team “huddle” meetingsExpedite shipping of customer online orders using Endless Aisle

Immersed the customers into the culture of the brand, products and technologiesAdvised the proper needs of customers by performing a gait analysis to recommend classified footwear selectionsRanked in the top 3 sellers at the end of each shift

Monitored and scanned shop-floor and stock-room inventory to identify merchandise to be located or replenished using RFID technologyStocked shelves, racks, cases, bins, and tables with new or transferred merchandiseReceived, opened, unpacked and priced sales floor merchandiseAssisted women's department with distributing online pick-ups

Composed agendas and presentations for multiple departments and conducted weekly internal meetingsArranged new business accounts and setting clients up with relevant marketing packagesCaptured and recorded behind the scenes content for client's apparel and accessory photoshootWorked as press at the Agenda, Capsule and Liberty Tradeshows

Monitor SEO and user engagement and suggest content optimizationDeveloped, implement and managed social media strategyCreated original content for social media posts and interacted with customers to create a strong networkCollaborated with Buying and Marketing teams

Inserted UPC barcodes for products not included in the systemIncreased sales through clientelingInformed customers on upcoming local and national lifestyle apparel and accessory brands Assisted with the grand opening and sponsor events

Trained employees on operating soft wares, procedures, customer engagement and store displays for 3 out of 6 locationsCommunicated directly with General Store Manager and General Stockroom ManagerIncreased employee timespans through proper coaching and teamwork strategies

Bachelor Of Science - Bs, Business And Technology Of Fashion, 3.0 Or Higher

Activities and Societies: Dean's List

Associate Of Applied Sciences - Aas, Fashion Marketing, 3.0 Or Higher

Activities and Societies: Dean's List Participated as a designer in school's fashion show