Mia Centrella Email & Phone Number

Portland, Oregon, United States

Scottsdale, Arizona, United States

• Created systems and processes to ensure all properties in compliance with local, state and HOA regulations.• Introduced and monitored effective marketing programs and tech initiatives to maintain high occupancy rates.• High level HOA & legal department communication and resolution.• Initiated HOA leasing registration and violation resolution processes to directly reduce company spend• Supervised a team of leasing specialists & HOA administrators - dual department leader.• Managed all leasing processes for a rental portfolio of 3,000+ SFH.• Optimized staff performance by designing comprehensive training programs tailored to individual needs.• Secured key partnerships that contributed to the company's overall growth strategy, fraud prevention, asset management and disposition.• Worked closely with organizational leadership and investment partners to create new systems to maximize leasing and sales efforts.

• Successfully resolved disputes among homeowners by mediating conflicts and finding mutually beneficial solutions.• Optimized budget allocation by closely monitoring expenses and identifying areas for cost reduction.• Ensured timely completion of maintenance projects by establishing clear deadlines and coordinating with contractors.• Ensured compliance with local laws and regulations by staying up-to-date on changes affecting the HOA industry.• Supervised the development of comprehensive reserve studies to guide long-term financial planning for capital improvements within the community.• Upheld high standards of property maintenance by conducting regular inspections and collaborating with homeowners to address any violations or issues identified during these assessments.• Collaborated with legal counsel when necessary, seeking guidance on complex issues and ensuring compliance with governing documents.

Phoenix, Arizona Area

• Negotiated favorable lease terms with tenants, resulting in higher occupancy rates.• Assist in annual budget, CAM reconciliations and prepare monthly reports.• Enhanced tenant satisfaction by addressing concerns and resolving disputes promptly.• Managed property renovation and capital improvement projects, ensuring timely completion and minimal disruption to tenants.• Developed marketing strategies for attracting new tenants and retaining existing ones.• Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.• Maintained accurate financial records, including rent collection, budgeting, and reporting to stakeholders.• Coordinated with legal counsel on lease agreements, evictions, and other property-related matters as needed.• Developed emergency response plans for each managed property; coordinated drills regularly with tenants as part of risk-management protocol.• Execution of annual Exodyne Charity Golf Tournament.• Streamlined property maintenance processes for increased efficiency and lower costs.

San Diego, Ca

• Managed multiple SFH and commercial properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.• Listed and leased properties coordinate vendors and tenant inspections, full reporting and financial analysis for ownership.• Streamlined rent collection processes, reducing late payments and improving overall revenue generation.• Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.• Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.• Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.• Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.• Provided ongoing training opportunities for staff, promoting

Phoenix, Arizona Area

• Educating new and existing claim representatives on our services and programs while building and maintaining relationships from claim representatives.• Identifying new market and new customer opportunities and increasing business from potential customers in our secondary markets.• Collaborated with cross-functional teams for seamless management of high-profile accounts, resulting in improved customer satisfaction.• Developed targeted presentations for prospective clients, effectively showcasing the value of our services and products.• Spearheaded initiatives aimed at improving internal processes, leading to greater efficiency in relationship management tasks.• Direct liaison between property managers, insurance adjusters, tenants and brokers to facilitate temporary housing process from move in to move out.

Phoenix, Arizona Area

• Overall management of 3+ multi-family properties including 700+ units• Hire, train and coach maintenance and leasing staff of twelve direct reports across multiple communities.• Complete market analysis, research and tailor community programs and incentives.• Manage resident relations activities, overall renewal program and occupancy requirements.• Preparation and management of property budgets, analysis of financials, invoice and payment processing.• Expert level Yardi software experience and training.• Resident event coordination and planning.

Scottsdale, Az

• Focused on driving sales and customer service.• Increased sales through effective merchandising strategies and targeted promotions.• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.• Team building activities and BACE training with employees.• Interviewed and completed hiring process with new associates and supervisors.• Direct liaison with corporate office and provided weekly reporting based on sales metrics and associate productivity weekly.• Streamlined store operations for increased efficiency, implementing new processes and procedures.• Completed floor sets, inventory and project management.

Scottsdale, Az

• Deliver an exceptional customer experience and drive sales growth by influencing stores traffic through growing loyalty metrics• Create program to build the Angel Card program for Stores.• Serve as primary contact for Victoria's Secret Field Leaders to support loyalty programs.• Evaluates results and metrics to develop a plan for continuous improvement.• Boosted sales performance by implementing effective sales strategies and coaching team members.• Established performance benchmarks, setting clear expectations for team members, and regularly reviewing progress against set goals, driving continuous improvement within the sales department.• Employee coaching, managed hiring and recruiting efforts.

Diploma

Psychology, General Education