Mia Dhillon Email & Phone Number

Melbourne, Victoria, Au

East Melbourne, Au

Parramatta, New South Wales, Au

• Led the organisation through the COVID-19 pandemic and the ensuing financial challenges. This involved making difficult decisions to support viability, while maintaining a highly engaged and supportive team culture.• Responsible for strategy development and implementation, personnel management, risk management and financial management in conjunction with the board of directors and the Finance, Audit and Risk Management committee.• Average turnover of $1.5 million per annum with 8 FTE. "I have known Mia in a professional capacity for over 5 years and in her role as CEO of Improvement Foundation Australia. She is a highly skilled Improvement Practitioner in her own right who has used her expertise to teach and support a large range of organisations across Australia how to achieve measurable and sustainable improvement in the delivery of services to clients through innovation. She has also used this expertise as CEO to lead her team and develop change internally resulting in the organisation becoming more agile, flexible and responsive to the changing environment. In my experience Mia is a dedicated, inspiring and effective leader who leads by example and is highly respected by those who work with her." - Ruth Kennedy, Board Member (off LinkedIn)

• Responsible for providing strategic advice and leading strategy implementation, monitoring and reporting against KPIs.• Scaled the organisation to 54 FTE through business development and effective resource utilisation.• High level coordination of key functions, including marketing, communications, business development and consultancy services to ensure effectively delivery and use of resources.

• Instrumental in securing business to meet revenue projections averaging $3 million per annum through building brand recognition and customer loyalty. • Led the development of products and services from ideation stage to launch. qiCoach, a data-driven quality improvement process to enhance the performance of general practices, was purchased by three Primary Health Networks and subsequently adapted for use with headspace centres.• Transitioned the company from the delivery of two large government funded programs to a consultancy with a diverse portfolio of offerings.

• Successfully delivered over 10 large-scale improvement programs (national and state levels).• Led the flagship Australian Primary Care Collaboratives (APCC) Program; a health systems improvement program funded by the Commonwealth Department of Health with an average annual turnover of $5 million. I was responsible for the full program lifecycle with a high-performing, cross-functional team of nine staff based across Australia.• Improved health outcomes for more than 400,000 patients through the active participation of over 4,000 primary health care professionals in the APCC Program.

Provided advice to the research team based, primarily at Flinders University, to examine the factors that influence uptake, use, spread and sustainability of Collaboratives in Australian primary health care.

Co-founded and developed Perfect Pet Finder with the goal of finding a loving home for every pet in Australia using our exclusive Pet Match Maker System.

London, Gb

Vancouver, Bc, Ca

Managed a caseload of clients with a range of surgical, medical and palliative care needs.

Graduate Certificate In Commerce

Entrepreneurship/Entrepreneurial Studies

Masters Of Public Administration (Management) (Honours), Management; Public Administration; Public Policy

Bachelor Of Science And Nursing (Honours), Nursing