Mia Dhillon Email and Phone Number
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I have extensive experience in the not-for-profit and health sectors. I have been on the executive team at a not-for-profit organisation, a business development manager and a program director. This experience is underpinned by academic qualifications in clinical, business and management studies.I am proud to have led national and state-level data-driven continuous quality improvement programs in the primary health care sector. I successfully fostered relationships across organisational stakeholders to deliver outcomes for these programs.I have led teams through complex challenges while maintaining high levels of engagement and performance. My clinical nursing background has enriched my ability to handle sensitive situations with grace. I offer a leadership style that is both empathetic and decisive. I am passionate about systems improvement, developing networks and delivering excellence. Skills: continuous quality improvement, change management, strategic and operational management, leadership, stakeholder engagement, program management, contract management, business development, resilience and agility.
Australian Primary Health Care Nurses Association (Apna)
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General Manager Health Care SolutionsAustralian Primary Health Care Nurses Association (Apna) Jul 2023 - PresentMelbourne, Victoria, Au
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State Manager, Nsw&ActThe Royal Australian College Of General Practitioners (Racgp) Dec 2021 - Jul 2023East Melbourne, Au -
Contractor, Quality ManagementAged Care Quality And Safety Commission Jun 2021 - Nov 2021Parramatta, New South Wales, Au -
Chief Executive OfficerImprovement Foundation (If) Feb 2020 - Apr 2021• Led the organisation through the COVID-19 pandemic and the ensuing financial challenges. This involved making difficult decisions to support viability, while maintaining a highly engaged and supportive team culture.• Responsible for strategy development and implementation, personnel management, risk management and financial management in conjunction with the board of directors and the Finance, Audit and Risk Management committee.• Average turnover of $1.5 million per annum with 8 FTE. "I have known Mia in a professional capacity for over 5 years and in her role as CEO of Improvement Foundation Australia. She is a highly skilled Improvement Practitioner in her own right who has used her expertise to teach and support a large range of organisations across Australia how to achieve measurable and sustainable improvement in the delivery of services to clients through innovation. She has also used this expertise as CEO to lead her team and develop change internally resulting in the organisation becoming more agile, flexible and responsive to the changing environment. In my experience Mia is a dedicated, inspiring and effective leader who leads by example and is highly respected by those who work with her." - Ruth Kennedy, Board Member (off LinkedIn)
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Executive TeamImprovement Foundation (If) Aug 2010 - Apr 2021• Responsible for providing strategic advice and leading strategy implementation, monitoring and reporting against KPIs.• Scaled the organisation to 54 FTE through business development and effective resource utilisation.• High level coordination of key functions, including marketing, communications, business development and consultancy services to ensure effectively delivery and use of resources.
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Business Development Manager; Quality Improvement ConsultantImprovement Foundation (If) May 2016 - Feb 2020• Instrumental in securing business to meet revenue projections averaging $3 million per annum through building brand recognition and customer loyalty. • Led the development of products and services from ideation stage to launch. qiCoach, a data-driven quality improvement process to enhance the performance of general practices, was purchased by three Primary Health Networks and subsequently adapted for use with headspace centres.• Transitioned the company from the delivery of two large government funded programs to a consultancy with a diverse portfolio of offerings.
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National Program DirectorImprovement Foundation (If) Aug 2010 - May 2016• Successfully delivered over 10 large-scale improvement programs (national and state levels).• Led the flagship Australian Primary Care Collaboratives (APCC) Program; a health systems improvement program funded by the Commonwealth Department of Health with an average annual turnover of $5 million. I was responsible for the full program lifecycle with a high-performing, cross-functional team of nine staff based across Australia.• Improved health outcomes for more than 400,000 patients through the active participation of over 4,000 primary health care professionals in the APCC Program.
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Senior Program ManagerImprovement Foundation (If) Jun 2009 - Aug 2010
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Program ManagerImprovement Foundation (If) Feb 2008 - Jun 2009
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Advisor To The Aphcri Cre (Research Stream Pertaining To The Apcc Program)Australian Primary Health Care Research Institute - Centre Of Research Excellence Jan 2013 - Oct 2014Provided advice to the research team based, primarily at Flinders University, to examine the factors that influence uptake, use, spread and sustainability of Collaboratives in Australian primary health care.
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PartnerPerfect Pet Finder Sep 2010 - Jun 2013Co-founded and developed Perfect Pet Finder with the goal of finding a loving home for every pet in Australia using our exclusive Pet Match Maker System. -
Collaboratives Program ManagerGeneral Practice Network South Jul 2006 - Jun 2008
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Manager Virtuals And Access; Regional Manager Northern TerritoryNational Primary Care Collaboratives Jun 2007 - Dec 2007
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Senior Project OfficerAdvanced Community Care Association (Acca) Jul 2005 - Jul 2006
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Health Care Access Clinical NurseRoyal District Nursing Service (Silver Chain Group) Jan 2004 - Jul 2005
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Occupational Health AdvisorExpress Medicals Limited 2002 - 2003London, Gb -
District Health NurseVancouver Coastal Health Jan 2001 - Jan 2002Vancouver, Bc, CaManaged a caseload of clients with a range of surgical, medical and palliative care needs. -
Registered NurseLions Gate Hospital Jan 1998 - Jan 2000
Mia Dhillon Skills
Mia Dhillon Education Details
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Unsw Business SchoolGraduate Certificate In Commerce -
Flinders UniversityEntrepreneurship/Entrepreneurial Studies
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Flinders UniversityManagement; Public Administration; Public Policy
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The University Of British ColumbiaNursing
Frequently Asked Questions about Mia Dhillon
What company does Mia Dhillon work for?
Mia Dhillon works for Australian Primary Health Care Nurses Association (Apna)
What is Mia Dhillon's role at the current company?
Mia Dhillon's current role is General Manager I Quality Improvement I Strategy & Stakeholder Management I Empathetic Leader I NFP and Health.
What is Mia Dhillon's email address?
Mia Dhillon's email address is aa****@****.on.net
What is Mia Dhillon's direct phone number?
Mia Dhillon's direct phone number is +618842*****
What schools did Mia Dhillon attend?
Mia Dhillon attended Unsw Business School, Flinders University, Flinders University, The University Of British Columbia.
What skills is Mia Dhillon known for?
Mia Dhillon has skills like Nursing, Healthcare, Hospitals, Change Management, Program Management, Clinical Research, Program Development, Leadership Development, Organizational Development, Strategic Planning, Government, Management.
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