Mia Grace Fulton Email & Phone Number

Plano, Texas, United States

Dallas, Texas, United States

Columbia, South Carolina, United States

United States

-Inbound call customer service representative skilled on assisting customers with day to day inquiry,complaints and escalations.-Maintained account security and fraud prevention for customers' bank accounts.-Worked with a dynamic team to foster professional improvement and up skill training.

Dubai, United Arab Emirates

· Supervises order processing and customer service teams, creating a positive team environment where members are mentored, coached, recognized for their achievements.· Point of contact for partner and supplier logistics. Performs quality control audits, assesses delivery efficiency, and problem solves with our logistics team.· Provides regular team performance reports and data analysis.· Interviews potential recruits, trains new hires and assists them through their probationary periods.· Daily use of Microsoft office and Magento· Raises and implements process improvement proposals with executive level leadership.

Philippines

· Supervises and manages customer service team.· Creating a motivational team environment where team members are mentored, coached and recognized for their achievements.· Evaluates and raises process improvement proposals with management.· Assists in new hire training and continuous improvement initiatives.· Evaluates team performance reports and conducts data analysis.· Coordinates with the operations manager on team member evaluation and process implementation.LIVE CHAT ASSOCIATE09/2010 - 09/2012· Answered customer enquiries on billing via live chat space.· Collaborated with team lead in order to evaluate team performance and create developmental action plans.· Served as subject matter expert to nesting agents

Lipa City, Batangas, Philippines

· Support sales team by assisting with PowerPoint presentations and assembling proposals.· Daily administrative tasks such as answering/ directing phone calls, organizing/scheduling appointments, planning meetings and taking detailed minutes.· Responsible for maintaining and ordering supplies inventory.· Increase workflow efficiency by analyzing methods and implementing cost reductions.