• Investigate disputes by adequate research and appraisal• Determine policy coverage, set reserves, and determine whetherclaim will be approved or denied, including recommendations• Providing quality customer service and claim file documentationthroughout entire claims process• Coordinating rental with rental vendors and customers ordetermining loss of use• Reviewing estimates with customers and coordinating re-inspectionif needed• Mitigating storage charges by coordinating salvage pick up• Reviewing owner transfer paperwork and documentation fornon-owner and owner retained settlements to insure timely claimclosure• Handling subrogation demands from other carriers• Handled eSig/email and Mailing initial settlement documents toLienholder, Name insured, Claimant, Agent office or Attorney office• Authorize all claims payments within the delegated authority• Handling Title disputes, working with the salvage vendors and statejurisdictional guidelines• ECS proficient

• Property FLOOD TL/POL• Xactimate, Settle Assist, XactAnalysis, NextGen and CPT proficient• Reviewed files for appropriate coverages• Educated and informed the insured on their policy and the claimsprocess, personally yielding higher customer service than targetedby company goals• Maintain accurate thorough notes, journal entries, and time andexpense records as required• Thoroughly review settlement docs to issue initial and or supplementpayments to Named Insureds• Prepares settlement letters, denial letters, Reservation of Rights,and other letters as needed• Educated and informed the insured on their policy and the claims process, personally yielding higher customer service than targeted by company goals.

Coached new employees on administrative procedures, company policies and performance standardsVerified and submitted timekeeping information for accurate and efficient payroll processing.Reviewed time records employees to verify accuracy of information.Collaborated with human resources, accounting and other departments to confirm payroll accuracy.Performed general office duties, including answering multi-line phones providing excellent customer service, routing telephone calls or messages to appropriate staff and greeting visitorsSupported corporate meetings efficiently by organizing spaces and materials, documenting discussions (meeting minutes), and distributing meeting notes for a team of 50+Escalated vendor or business-related inquiries as needed to general managerResolved payroll discrepancies quickly and successfully.Analyzed data related to administrative costs and spending trends toprepare budgets for personnel.Other miscellaneous administrative tasksWork remotely

Answered phone calls, responded to emails, and distributed mail.February 2020 - May 2021• Improved administrative function by optimizing and enforcing office policies.• Attended company meetings and took detailed minutes.• Reviewed administrative procedures and operating practices and made improvement recommendations.• Helped teams accomplish objectives using cross-functional communication.

• Coordinated onboarding paperwork, filing, and training• Supported corporate meetings efficiently by organizing spaces andmaterials, documenting discussions (meeting minutes), anddistributing meeting notes for a team of 50+• Create and multiple excel spreadsheets for customer service issues,marketing, and education updates etc• Organized campaign materials for new product launches and trainingmaterials• Performed general office duties, including answering multi-linephones, routing telephone calls or messages to appropriate staff and greeting visitors

•Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors•Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels•Prepared packages for shipment, pickup and courier services for prompt delivery to loan officers and other loan servicer•Provided logistical support for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance•Coached new employees on administrative procedures, company policies and performance standards•Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors•Identified and recommended changes to existing processes to improve accuracy, efficiency and responsiveness of Funding and Underwriting departments•Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes for a team of 10

•Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.•Set up, stored and updated customer files, department records and regulatory paperwork.•Assessed customer account histories to determine previous compliance with payment plans and loan terms.•Produced and submitted completed loan packages to title and escrow professionals.•Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations.•Reviewed and validated details of loan applications and closing documentation.•Conducted pre-funding and funding activities for over 75+ monthly applications.