Mia Herrera Email & Phone Number

United States

Insurance troubleshoot, Day to Day Operations Support, Ongoing Projects, Overall Pipeline Support, Collaborative Pipelines (Feeding/LLC), Complex Behavior Operations Playbook, PD&C Requests, Facilities Requests, Weekly Reports, Technology Back-Up

Schedules and cancels patient and caregiver appointments with myself and physiologists through EPICOrganize and train all new therapists and caregivers in standard procedures and job dutiesCertified Marcus Crisis Prevention Procedures Trainer; the ability to improve families quality of life, as well as increase the quality of behavioral treatment services by giving strategies to prevent, manage and de-escalate a crisisAbility to onboard and discharge client intake informationConstant contact with managers, caregivers and their families through phone calls, emails and EPICCreating graphs and imputing data through Microsoft Excel using formulas to gather and articulate analyticsLeading a team of multiple staff to perform tasks, procedures, following protocols while providing client careAbility to manage others in lead and training staff to meet departmental goals and adhere to processesDemonstrates the ability to provide, assess, interpret and communicate client-specific data in response to treatment protocols

Auburn, Alabama Area

Respond to customer inquiries, scheduling appointments, and phone inquiriesCoordinate with stakeholders and partners on staffing, programs, and projectsProvide sourcing strategy and implementation of hiring practicesCoaching peers one-on-one on campus through the nine dimensions of wellnessOrganize schedules for Wellness Coaching appointments all while managing multiple clientsAssisting mentors and coordinators in executing Health Promotion and Wellness Services initiatives

Mcdonough, Ga

Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.Provided exceptional customer service by helping customers find specific products, answering questions and offering advice.

Bachelor'S Degree, Human Development And Family Studies, General

Bachelor'S Degree, Psychology