As the Managing Director of Shamma, a buying house, I hold a crucial role in ensuring buyer satisfaction and facilitating successful transactions between buyers and suppliers. In this capacity, I have built the company with a focus on meeting buyer demands, improving factory performance, and delivering high-quality products. Here are some key highlights of my responsibilities:Buyer Satisfaction: Understanding that buyers often face challenges with factory interactions, my primary objective is to satisfy their requirements. I collaborate closely with factories, working as a liaison between buyers and suppliers to bridge any gaps in expectations. By carefully managing the entire process, I ensure that buyers receive the products they demand and maintain a high level of satisfaction.Contract Management: I oversee the negotiation and management of contracts between buyers and suppliers. By establishing clear and mutually beneficial agreements, I facilitate smooth transactions and minimize potential disputes. This includes defining quality standards, delivery timelines, pricing terms, and other contractual obligations.Supplier Relations: I build and maintain strong relationships with suppliers, serving as a vital link between them and the buyers. By effectively communicating buyer expectations and providing guidance on meeting quality standards, I ensure that suppliers are well-equipped to deliver products that meet buyer specifications. Quality Assurance: Ensuring that the products meet the required quality standards is of utmost importance. I work closely with factories and suppliers to implement quality control measures and conduct regular inspections. Operations Management: As the Managing Director, I oversee and manage all aspects of the company's operations. This includes recruiting and hiring individuals for various tasks, supervising employees, and ensuring efficient workflow.

After serving as an IT Infrastructure Specialist for two years, I was promoted to the position of IT Specialist with similar responsibilities. In addition I also actively deployed and managed Cisco networking equipment to ensure reliable and secure connectivity throughout the organization. During this time, an important event took place as Tyco was acquired by Johnson Controls. This acquisition led to the need for IT infrastructure consolidation and transformation, resulting in the formation of a new team in Europe.Being a part of this transitional phase was a remarkable experience. Initially, out of thousands of employees, I was selected as one of the twelve individuals chosen to join the team responsible for combining and transforming the IT infrastructure after the acquisition. This presented an exciting opportunity to contribute to the company's growth and success.As the project progressed, the team size was gradually reduced to optimize operations and enhance efficiency. Despite the downsizing, I remained a valued member of the team as it was further reduced to six individuals. This period marked the last two years of my career with Johnson Controls, during which I had the privilege of traveling extensively across Europe as part of the team.

Key Responsibilities: • Onboarding and IT Infrastructure Setup: I successfully onboarded new employees by setting up their IT infrastructure, including configuring PCs, printers, servers, modems, routers, and application software. This ensured that each worker had a fully functional and efficient workspace from their first day.• Network Administration and Maintenance: I maintained and optimized the building's Wi-Fi networks, servers, and backups, ensuring uninterrupted connectivity and data integrity. Regular evaluations of the IT systems allowed me to meet evolving demands and implement necessary updates, including Windows updates and software installations.• Active Directory and Group Policy Configuration: Managing and maintaining Active Directory and Group Policy configuration was a key aspect of my role. I effectively handled user accounts, permissions, and security settings, ensuring a secure and organized IT environment.• Data Security and Disaster Recovery: I prioritized the safety and security of sensitive data by implementing robust data storage solutions and disaster recovery plans. Regular backups, testing of recovery procedures, and assistance during potential data loss incidents were all part of my responsibilities.• Technical Support and Issue Resolution: I provided prompt and effective support to coworkers, addressing their IT system and software-related issues. I was the go-to resource for troubleshooting, resolving technical glitches, and offering guidance on network security best practices.• Network Optimization and Performance: I evaluated and optimized the performance of the computer network, identifying and resolving bottlenecks to enhance efficiency and productivity. Proactive monitoring of network performance allowed me to maintain optimal operations.• Customer Support: I extended support to customers, both remotely and on-site, ensuring the smooth operation of their IT systems and addressing any technical concerns.

As the Assistant Manager of Customer Services at Somany, a renowned food business, I held a pivotal role in managing customer relations and ensuring exceptional service delivery. In my capacity, I had the opportunity to directly interact with customers, addressing their needs, resolving concerns, and fostering positive relationships. Here are some key highlights of my responsibilities:• Customer Relationship Management: I played a central role in building and maintaining strong relationships with customers. I worked closely with them, understanding their preferences, addressing inquiries, and providing personalized assistance. This proactive approach contributed to increased customer satisfaction and loyalty.• Sales Management: I actively engaged in sales activities, promoting Somany's products, and supporting the sales team. I leveraged my expertise in customer service to identify opportunities for upselling and cross-selling, driving revenue growth. Additionally, I monitored sales performance and implemented strategies to optimize sales processes.• Problem Resolution: As the primary point of contact for customer concerns, I handled and resolved a variety of issues promptly and efficiently. This involved active listening, empathetic communication, and finding appropriate solutions to ensure customer satisfaction. By effectively managing problems, I helped maintain a positive brand image and customer loyalty.• Public Relations: As part of my role, I worked in the field of public relations, representing Somany to external stakeholders, including customers, suppliers, and the general public. I maintained a professional and positive image for the company through effective communication, handling inquiries, and addressing any concerns raised by the public.

During my tenure at Akij Group, one of the largest companies in Bangladesh, I held the position of Marketing and Sales Executive. My primary focus was on promoting and selling jute yarn in Belgium, a crucial market for the company. This role presented a unique opportunity to establish and expand the company's customer base in Belgium. Here are some key highlights of my contributions:• Market Development: I played a vital role in developing the market for jute yarn in Belgium. This involved conducting market research, identifying potential customers, and analyzing market trends to formulate effective marketing strategies.• Customer Acquisition: At the time of joining Akij Group, the company had no customers in Belgium. Leveraging my sales and marketing skills, I successfully brought in a significant number of customers and established long-term partnerships. This achievement contributed to the company's growth and market presence in Belgium.• Sales and Relationship Management: As a Marketing and Sales Executive, I actively engaged in selling jute yarn to customers in Belgium. I effectively communicated the unique selling points of Akij Group's products, addressed customer inquiries, negotiated contracts, and ensured timely deliveries. Additionally, I fostered strong relationships with customers, providing exceptional customer service to enhance customer satisfaction and loyalty.• Brand Promotion: I participated in various marketing activities to promote the Akij Group brand and its jute yarn offerings. This included attending trade shows, organizing product demonstrations, and conducting marketing campaigns to increase brand visibility and attract potential customers.• Market Intelligence: I continuously monitored market trends, competitor activities, and customer preferences in Belgium. This valuable market intelligence helped inform strategic decision-making, product development, and pricing strategies.