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Gen Miake possesses expertise in project management, management, leadership, process improvement, product management and 34 more skills. Colleagues describe them as "I worked with Gen for just over a year. He is remarkably in tune to IT’s role in facilitating relationships with internal and external customers. While keeping internal strategies, resources and policies in mind, he was able to identify areas of improvement that allowed for a stronger relationship with my customers. Technically capable IT staff sometimes have difficulty translating the world of technology into terms customers and sales easily understand. Gen was able to explain processes and requirements for Sales and Customers to readily understand and implement. Gen is an asset as a facilitator towards improvement. " and "Gen Miake is a great business partner, enthusiastically shares his knowledge and tirelessly works to educate the users. His broad based technical knowledge and outside experience assisted us through each phase of CRM implementation. His broad systems knowledge helped identify barriers and prescribe procedures to ensure projects were completed correctly with minimum interruption. He effectively evaluates a customer need and makes the most efficient recommendation based on the objective. He is a well respected executive and a pleasure to work with."
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It Director, DevelopmentCitizen Watch Company Feb 2012 - Feb 2015Torrance, CaResponsible for IT project management and development.2012- Extended direct-to-consumer shipment process to additional customers including one with communications via web services rather than traditional EDI. Over $500K in the first 3 months after launch of web services customer.- Established independent test environment for development.- Regular review of Help Desk metrics and actions to improve them resulted in a reduction of an average of almost 77 requests weekly in Q4 2011, down to an average under 49 requests weekly in Q4 of 2012.- Eliminated two suppliers from Citizen's application portfolio.2013- Managed the implementation of direct-to-consumer eCommerce on a non-eCommerce web site, including full ERP integration using web services, in four months.- Executed selection and implementation of a Digital Asset Management system for distribution of image assets to customers, including a customer self-service portal with automated registration.- Expanded direct-to-consumer shipment business to exceed $1M in the month of December2014- Initiated phased ERP replacement project- Roll out of web single sign on solution to improve management of increasing numbers of Software-As-A-Service (SaaS) solutions being employed by the company- Implemented PCI compliant Repair Payment web portal -
ConsultantCitizen Watch Company May 2011 - Feb 2012Torrance, CaIT Project Management for a successful implementation of a customer requested direct-to-consumer shipment program. In less than 2 months after launch, the program generated net sales of over $600K, and resulted in establishment of a standard program for other customers with direct-to-consumer requirements.Also implemented a new Help Desk ticketing system and four ITIL processes using the ticketing system.
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ConsultantNoritsu America Corporation Jul 2010 - Feb 2012JSOX audit coordination and support -
Director Of ItNoritsu America Corporation May 2009 - Jul 2010Responsible for IT operations in US, Canada, and Mexico. Managed approximately $2M budget and 6 staff. Interfaced with Noritsu Koki corporate IT in Japan. Reduced telecom expenses $60K annually while increasing bandwidth, implemented outsourced sales tax solution, salesforce.com implementation, and reduced staff 50%.
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Senior Director Of Information ServicesClarion Mar 2000 - Jun 2008Responsible for IS operations across US, Canada, and Mexico. Managed approximately $4M budget and 12 staff, and oversaw three subsidiary IS departments. Interfaced with Clarion corporate IS in Japan. Major goals were to centralize, outsource, and web-enable the environment. Three of my staff were recognized as “Employee of the Year” in this time. -
Director Of Information ServicesClarion Aug 1997 - Mar 2000Responsible for IS operations in the corporate headquarters. Managed $4.5M budget and 15 staff. Initially, Clarion’s information services were underdeveloped. Services were established and expanded during this time.
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Manager Of It DevelopmentEndevco Feb 1994 - Aug 1997Responsible for development of IT systems and management of 200+ nodes of PC/Macintosh computers at three sites.Responsible for $300K capital and $500K expense budgets, and staff of 3-5. -
Senior Project EngineerEndevco Aug 1983 - Feb 1994Managed engineering computer systems and software development departmentProject management of commercial avionics product line. Increased annual sales to $4M in three years. Awarded US Patent (#4935846) on system design. Established software development practices in microprocessor productsManaged embedded firmware development. Established policies and procedures
Gen Miake Skills
Frequently Asked Questions about Gen Miake
What is Gen Miake's email address?
Gen Miake's email address is gm****@****tch.com
What is Gen Miake's direct phone number?
Gen Miake's direct phone number is +142424*****
What schools did Gen Miake attend?
Gen Miake attended Uc Irvine, Uc Irvine.
What skills is Gen Miake known for?
Gen Miake has skills like Project Management, Management, Leadership, Process Improvement, Product Management, Program Management, Business Analysis, Strategic Planning, Cross Functional Team Leadership, Outsourcing, Team Building, Integration.
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