Gen Miake Email & Phone Number

Torrance, Ca

Responsible for IT project management and development.2012- Extended direct-to-consumer shipment process to additional customers including one with communications via web services rather than traditional EDI. Over $500K in the first 3 months after launch of web services customer.- Established independent test environment for development.- Regular review of Help Desk metrics and actions to improve them resulted in a reduction of an average of almost 77 requests weekly in Q4 2011, down to an average under 49 requests weekly in Q4 of 2012.- Eliminated two suppliers from Citizen's application portfolio.2013- Managed the implementation of direct-to-consumer eCommerce on a non-eCommerce web site, including full ERP integration using web services, in four months.- Executed selection and implementation of a Digital Asset Management system for distribution of image assets to customers, including a customer self-service portal with automated registration.- Expanded direct-to-consumer shipment business to exceed $1M in the month of December2014- Initiated phased ERP replacement project- Roll out of web single sign on solution to improve management of increasing numbers of Software-As-A-Service (SaaS) solutions being employed by the company- Implemented PCI compliant Repair Payment web portal

Torrance, Ca

IT Project Management for a successful implementation of a customer requested direct-to-consumer shipment program. In less than 2 months after launch, the program generated net sales of over $600K, and resulted in establishment of a standard program for other customers with direct-to-consumer requirements.Also implemented a new Help Desk ticketing system and four ITIL processes using the ticketing system.

JSOX audit coordination and support

Responsible for IT operations in US, Canada, and Mexico. Managed approximately $2M budget and 6 staff. Interfaced with Noritsu Koki corporate IT in Japan. Reduced telecom expenses $60K annually while increasing bandwidth, implemented outsourced sales tax solution, salesforce.com implementation, and reduced staff 50%.

Responsible for IS operations across US, Canada, and Mexico. Managed approximately $4M budget and 12 staff, and oversaw three subsidiary IS departments. Interfaced with Clarion corporate IS in Japan. Major goals were to centralize, outsource, and web-enable the environment. Three of my staff were recognized as “Employee of the Year” in this time.

Responsible for IS operations in the corporate headquarters. Managed $4.5M budget and 15 staff. Initially, Clarion’s information services were underdeveloped. Services were established and expanded during this time.

Responsible for development of IT systems and management of 200+ nodes of PC/Macintosh computers at three sites.Responsible for $300K capital and $500K expense budgets, and staff of 3-5.

Managed engineering computer systems and software development departmentProject management of commercial avionics product line. Increased annual sales to $4M in three years. Awarded US Patent (#4935846) on system design. Established software development practices in microprocessor productsManaged embedded firmware development. Established policies and procedures

Bs, Information & Computer Science

Bachelor Of Science (B.Sc.), Information & Computer Sciences