I am a Doctoral Researcher at the University of Vaasa, pursuing advanced studies in Business Administration and Economics. My research focuses on the multifaceted impacts of AI, examining its societal, ethical, and economic dimensions. My doctoral thesis investigates the intersection of AI with social sciences and humanities, aiming to gain a comprehensive understanding of AI's role in organizations, society, business, and the economy.In my research, I explore trustworthy and socially acceptable AI, considering the ethical implications and consequences of AI usage. By fostering interdisciplinary approaches, I aim to reinforce cross-cutting themes such as sustainability, ethics, equity, trust, and social responsibility. I am passionate about ensuring that the development and deployment of AI technologies align with principles of sustainability and social responsibility, striving to contribute to the creation of AI systems that benefit society as a whole.I am a professional with a deep passion for technology, art, and nature. My career is shaped by a relentless pursuit of continuous learning and self-improvement. Fluent in several languages, I thrive on cultural immersion and enjoy mastering new skills. My diverse experience spans IT, marketing, sales, supply chain, and project management, where I have gained invaluable knowledge. I am known for my strong work ethic, self-motivation, and a high sense of responsibility.Sustainability issues are also close to my heart. I am committed to promoting environmentally responsible practices and integrating sustainable solutions into my professional endeavors. Additionally, my dedication to social causes is evident through my volunteer work at a women's shelter, reflecting my commitment to making a positive impact in the community.I enjoy connecting with new people, exploring fresh possibilities, and embracing diverse perspectives. Please feel free to reach out, and let's engage in further discussion!
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Doctoral ResearcherUniversity Of VaasaHelsinki, Fi
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Doctoral ResearcherUniversity Of Vaasa Aug 2024 - PresentVaasa, Ostrobothnia, Finland
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Solution Area SpecialistMicrosoft Oct 2023 - Aug 2024At Microsoft, I focused on the Finland region, where I played a key role in designing scenarios for SMB customers. My responsibilities included delivering technical training sessions and demonstrations on Modern Workplace and Security solutions to both customers and internal teams. A notable aspect of my role was addressing customer interest in artificial intelligence (AI), as many sought to understand how to integrate these tools into their daily workflows. I primarily communicated with C-level decision-makers, providing tailored proposals for optimal business tools based on in-depth analysis and collaborating with teams to drive business growth through presentations and demos, emphasizing cross-selling and upselling of Modern Workplace solutions. I effectively communicated complex technical concepts to diverse audiences and advised clients on digital transformation, productivity platform enhancements, and work process improvements. Additionally, I documented processes and activities to track tasks and client projects efficiently. -
Business Process ExpertStora Enso Nov 2021 - Sep 2023Helsinki, Southern Finland, FinlandI worked as a supervisor in our IT&Digitalization sector and focused on continuous improvement efforts to increase functional and user efficiency in our ERP-systems. I am specialized in maintaining masterdata and focusing on continuous improvement in those settings. I supported end-users, provided trainings to different audiences, and led complex projects. I also focused on identifying process improvement opportunities and improving challenging existing processes. I tested new solutions, wrote specifications, and gave my recommendations to developers to make processes even better. In my role, comprehending customer requirements is absolutely essential. Furthermore, my specific area of expertise revolves around crisis management, particularly in scenarios where system failures disrupt production operations. -
Customer Service Coordinator/ Csc MenaStora Enso May 2021 - Nov 2021Overseeing the sales administration for the distribution of sawn timber to the Middle East and North Africa, with a specific focus on being the primary point of contact for trade activities in Morocco. Collaborating within the MENA team entails effective communication with diverse stakeholders, teamwork across multinational members, and the synchronization of shipment logistics. Directly involved in handling export documentation, managing Letters of Credit (LC), and ensuring the seamless execution of processes from inception onwards. My ability to maintain data accuracy in ERP systems, particularly with regard to sales order items, prices, and delivery dates, has consistently contributed to operational efficiency and customer satisfaction.
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Contract CoordinatorTerveystalo Oct 2020 - May 2021FinlandDrafting, managing, and monitoring contracts between businesses while delivering exceptional B2B customer service through telephone and email interactions. Engaging with small and medium-sized enterprises, requiring strong communication skills and meticulous attention to detail. Managing administrative responsibilities and promptly addressing both internal and external communication in accordance with established company protocols. -
Travel ConsultantAurinkomatkat Dec 2017 - Oct 2020FinlandProviding customer support, sales assistance, and supplementary services across various communication platforms: social media platforms (Facebook, Twitter, Chat), as well as telephone interactions. Evaluating clients' preferences, financial considerations, preferences, and aversions to offer tailored recommendations. Addressing customer grievances, resolving issues, facilitating sales, and showcasing comprehensive product knowledge. -
Office AssistantCwt Sep 2016 - Sep 2017FinlandCoordinating and overseeing document organization, fulfilling receptionist duties, arranging and managing meetings and schedules, and providing assistance to colleagues with various administrative responsibilities. Handling written communications and telephone inquiries. Proficiency in organizational and time management skills is essential. -
Travel CounselorSuomenlinnan Hoitokunta Jan 2017 - May 2017FinlandManaged the company's online visibility and brand cultivation, consistently maintaining and refreshing the organization's diverse social media profiles.
Mia-Kristina Lager Education Details
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International Business
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Bachelor Of Hospitality Management -
Helmi Business CollegeTourism Sales And Information Services -
Juhana Herttua CollegeFinnish Matriculation Examination
Frequently Asked Questions about Mia-Kristina Lager
What company does Mia-Kristina Lager work for?
Mia-Kristina Lager works for University Of Vaasa
What is Mia-Kristina Lager's role at the current company?
Mia-Kristina Lager's current role is Doctoral Researcher.
What schools did Mia-Kristina Lager attend?
Mia-Kristina Lager attended University Of Vaasa, Estonian Business School, Haaga-Helia University Of Applied Sciences, Helmi Business College, Juhana Herttua College.
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