Mia-Kristina Lager Email & Phone Number

Helsinki, Fi

Vaasa, Ostrobothnia, Finland

At Microsoft, I focused on the Finland region, where I played a key role in designing scenarios for SMB customers. My responsibilities included delivering technical training sessions and demonstrations on Modern Workplace and Security solutions to both customers and internal teams. A notable aspect of my role was addressing customer interest in artificial intelligence (AI), as many sought to understand how to integrate these tools into their daily workflows. I primarily communicated with C-level decision-makers, providing tailored proposals for optimal business tools based on in-depth analysis and collaborating with teams to drive business growth through presentations and demos, emphasizing cross-selling and upselling of Modern Workplace solutions. I effectively communicated complex technical concepts to diverse audiences and advised clients on digital transformation, productivity platform enhancements, and work process improvements. Additionally, I documented processes and activities to track tasks and client projects efficiently.

Helsinki, Southern Finland, Finland

I worked as a supervisor in our IT&Digitalization sector and focused on continuous improvement efforts to increase functional and user efficiency in our ERP-systems. I am specialized in maintaining masterdata and focusing on continuous improvement in those settings. I supported end-users, provided trainings to different audiences, and led complex projects. I also focused on identifying process improvement opportunities and improving challenging existing processes. I tested new solutions, wrote specifications, and gave my recommendations to developers to make processes even better. In my role, comprehending customer requirements is absolutely essential. Furthermore, my specific area of expertise revolves around crisis management, particularly in scenarios where system failures disrupt production operations.

Overseeing the sales administration for the distribution of sawn timber to the Middle East and North Africa, with a specific focus on being the primary point of contact for trade activities in Morocco. Collaborating within the MENA team entails effective communication with diverse stakeholders, teamwork across multinational members, and the synchronization of shipment logistics. Directly involved in handling export documentation, managing Letters of Credit (LC), and ensuring the seamless execution of processes from inception onwards. My ability to maintain data accuracy in ERP systems, particularly with regard to sales order items, prices, and delivery dates, has consistently contributed to operational efficiency and customer satisfaction.

Finland

Drafting, managing, and monitoring contracts between businesses while delivering exceptional B2B customer service through telephone and email interactions. Engaging with small and medium-sized enterprises, requiring strong communication skills and meticulous attention to detail. Managing administrative responsibilities and promptly addressing both internal and external communication in accordance with established company protocols.

Finland

Providing customer support, sales assistance, and supplementary services across various communication platforms: social media platforms (Facebook, Twitter, Chat), as well as telephone interactions. Evaluating clients' preferences, financial considerations, preferences, and aversions to offer tailored recommendations. Addressing customer grievances, resolving issues, facilitating sales, and showcasing comprehensive product knowledge.

Finland

Coordinating and overseeing document organization, fulfilling receptionist duties, arranging and managing meetings and schedules, and providing assistance to colleagues with various administrative responsibilities. Handling written communications and telephone inquiries. Proficiency in organizational and time management skills is essential.

Finland

Managed the company's online visibility and brand cultivation, consistently maintaining and refreshing the organization's diverse social media profiles.

Doctor Of Science In Business Administration And Economics, International Business

Master Of Arts In Social Sciences (Ma), Management & Leadership, 4,3

International Business Administration, major in Management & Leadership. This education is providing skills for successful leadership.

Bachelor Of Hospitality Management

Activities and Societies: Studied marketing, human resources, various management and entrepreneurship courses. Developed excellent skills.

Travel Counseller, Tourism Sales And Information Services

Specialized on well-being at work.

Finnish Matriculation Examination