Mia Leandra Turner Email and Phone Number

- ServiceNow Certified Application Developer & Certified System Administrator. Maintaining, supporting & improving the organization's ServiceNow platform: ITSM, CSM & HR w/ 200+ ITIL users supporting 3,400 employees across the Enterprise- Gathers functional, system/technical requirements which will be used as the foundation for projects- Oversees implementing, analyzing and documenting computer information systems for the organization, which includes planning, development, testing, and deployment processes- Provides leadership to guide systems through development, testing and implementation- Investigates and recommends software, provides support and expertise through execution and training, and offers ongoing support to users through maintenance and troubleshooting

As a ServiceNow Administrator;- Spearheaded complete SDLC for net new Access Requests workflows & Report an Issue record producers, inbound email actions & Support Flow Documentation- SDLC tasks to include initial builds, QA, post UAT iterative builds, meeting 1:1 with stakeholders for requirements gathering & user acceptance testing- Presented 20+ ServiceNow Sprint Releases, 4x ServiceNow Upgrade Demo Sessions to all ITIL users- Assisted with both CSM & HR ServiceNow implementations & platform training of 50+ new ITIL users- Published 100+ KB articles highlighting KB playbooks authored: Infrastructure Upgrade Project Management, UKG/Okta/ServiceNow Onboarding & Offboarding, ServiceNow System Analyst, Major Incident ManagementAs a Network Systems Support Specialist;- Cisco Meraki Admin: 100+ branch networks- 7x on-site visits for branch infrastructure projects and acquisitions- 15+ Branch infrastructure projects completed with annual cost savings of $50,000/yr