Dialpad is communications for the modern workplace. We provide cloud-based voice, messaging, video, and meetings designed to let the most innovative companies connect everyone, be everywhere, and create anything. Dialpad is integrated with Microsoft Office 365, Google Apps for Work, Salesforce and more—making work better for users, and administration simple and secure for forward-thinking IT. Customers come from every size, industry, and continent in the world, including SoFI, Netflix, Hillary… Show more Dialpad is communications for the modern workplace. We provide cloud-based voice, messaging, video, and meetings designed to let the most innovative companies connect everyone, be everywhere, and create anything. Dialpad is integrated with Microsoft Office 365, Google Apps for Work, Salesforce and more—making work better for users, and administration simple and secure for forward-thinking IT. Customers come from every size, industry, and continent in the world, including SoFI, Netflix, Hillary Clinton, Vivent, Motorola, and more. Dialpad is available on iOS, Android, Web, and Desktop. For more information, visit dialpad.com. Show less

Fortune 25 Financial Enterprise - Reported to PMO for first phase of network transformation and outsourcing project from legacy Avaya/Nortel to Cisco Hosted Collaboration Solution operating on Cisco Unified Computing System. • Authored “Logical Technology Model” illustrating and documenting high-level architecture. • Drafted and rationalized transition schedule including multi-phased approach to implementation with minimal impact to business critical systems. •Primary… Show more Fortune 25 Financial Enterprise - Reported to PMO for first phase of network transformation and outsourcing project from legacy Avaya/Nortel to Cisco Hosted Collaboration Solution operating on Cisco Unified Computing System. • Authored “Logical Technology Model” illustrating and documenting high-level architecture. • Drafted and rationalized transition schedule including multi-phased approach to implementation with minimal impact to business critical systems. •Primary liaison to client’s Information Security Department and responsible for documenting and rationalizing all InfoSec related concerns. •Collaborated with Procurement Lead to determine requirements and reviewed final agreements for technical accuracy. Show less

Technical Architect for cost cutting engagement at a Fortune 15 Health Care Conglomerate with over 8,000 locations and 250,000 employees.Authored key deliverable “Enterprise Telephony Strategy” document illustrating a short, medium and long-term roadmap.Enabled significant cost savings, higher availability, simplified management, and enhanced customer service.Key aspects included:Centralization of over 8,000 standalone Integrated Voice Response systems (IVR) to… Show more Technical Architect for cost cutting engagement at a Fortune 15 Health Care Conglomerate with over 8,000 locations and 250,000 employees.Authored key deliverable “Enterprise Telephony Strategy” document illustrating a short, medium and long-term roadmap.Enabled significant cost savings, higher availability, simplified management, and enhanced customer service.Key aspects included:Centralization of over 8,000 standalone Integrated Voice Response systems (IVR) to client Data Centers, with advanced Automated Speech Recognition (ASR). Enhanced customer satisfaction with freed up resources to serve local end customers. Solution yielded cost savings of over $20M in POTs line reduction alone. • Advocated tighter integration with centralized IVR and enterprise Web e-commerce division. Providing a uniform User Experience (UX) to end users by leveraging existing e-commerce assets to drive IVRs through vXML and Web Services. • Advocated tighter integration with centralized IVR and enterprise Web e-commerce division. Providing a uniform User Experience (UX) to end users by leveraging existing e-commerce assets to drive IVRs through vXML and Web Services. • Drafted technical components of SIP Trunking RFPs and Selection Criteria. • Designed Proof of Concept (POC) including test plan and success criteria for shortlisted SIP Trunking vendors. Show less

Contracted to Telwares (purchased by Alsbridge) as SIP Architect for Transformation Project for Fortune 100 Health Insurance Company with over $41B in annual revenue. • Responsibilities included technical design and oversight of all network related solutions. • Drafted technical aspects of RFPs for SIP Trunking; Session Border Controllers; Data Networking Services; and Network Monitoring Solutions. • Reviewed, and scored RFP responses for technical… Show more Contracted to Telwares (purchased by Alsbridge) as SIP Architect for Transformation Project for Fortune 100 Health Insurance Company with over $41B in annual revenue. • Responsibilities included technical design and oversight of all network related solutions. • Drafted technical aspects of RFPs for SIP Trunking; Session Border Controllers; Data Networking Services; and Network Monitoring Solutions. • Reviewed, and scored RFP responses for technical viability • Co-Authored (with DHL Global Enterprise Architect) Global Telephony Centralization Strategy for DHL based on application developed at my former start-up – AGN Networks. Strategy addressed Least Cost Routing; Tail-end Hop Off; and International Dial Plan Normalization. • Conceived, designed, and managed implementation of Home Agent SIP Solution for 1800Flowers.com. Overcame challenges including seasonal traffic peaks, and limitations of Citrix Thin Client deployment. Solution integrated third party SIP soft phones; SIP Registrar powered by ESM; Avaya Communication Manager H.323 Trunks; and Genesys Contact Center Application. • Extended (ESM) Enterprise Session Management application – originally developed at AGN Networks to provide industry first Session Border Controller as a Service to large and medium-sized organizations. • Developed key clients including DHL; RedHat; 1800Flowers.com; Richemont/Cartier; ABN AMRO. Show less

• Conceived, architected and managed development of carrier grade BSS/OSS (Billing and Operational Support System) for provisioning, management and billing of enterprise VoIP Trunking (SIP and H323). • Staffed and Managed Direct and Indirect Sales Teams; in addition to support and operational staff. • Forged key Alliance with Avaya Systems as preferred SIP Trunking Provider. • Successfully negotiated sale of company to Juma Technology and re-branded as Nectar Services… Show more • Conceived, architected and managed development of carrier grade BSS/OSS (Billing and Operational Support System) for provisioning, management and billing of enterprise VoIP Trunking (SIP and H323). • Staffed and Managed Direct and Indirect Sales Teams; in addition to support and operational staff. • Forged key Alliance with Avaya Systems as preferred SIP Trunking Provider. • Successfully negotiated sale of company to Juma Technology and re-branded as Nectar Services Corp. Show less

After the acquisition of VoIP Americas, assumed the interim role of President (with P&L ownership) to guide the global organization through significant hurdles inherent to launching a Next Generation Carrier.

Chief Architect and Co-Founder of Internet Telephony Service Provider and Hosted VoIP Billing Application Service Provider. • Created flagship offering – turnkeyvoip.com – offering one of the world’s first comprehensive hosted services for Internet Telephony Service Providers. • Company self-funded by myself and partner – Carlos Rivas. • Negotiated favorable interconnection agreements with Global Crossing and Level (3) • Successfully sourced and managed… Show more Chief Architect and Co-Founder of Internet Telephony Service Provider and Hosted VoIP Billing Application Service Provider. • Created flagship offering – turnkeyvoip.com – offering one of the world’s first comprehensive hosted services for Internet Telephony Service Providers. • Company self-funded by myself and partner – Carlos Rivas. • Negotiated favorable interconnection agreements with Global Crossing and Level (3) • Successfully sourced and managed integration of Hosted VoIP Billing Solution based on Cisco Platform including support for Integrated Voice Response; Prepaid and Postpaid VoIP Billing Application. • Developed and managed road map for corporate growth including second stage of implementing Asterisk based IP-Centrex solution • Negotiated sale of company to VoIP Inc. Show less

Quota and supervisory responsibility for sales team of seven Senior Account Executives.Successfully increased headcount from two Senior Account Executives to seven within thirty days. Key wins included Millennium Communications – Call Center deploying voice, data, Telco Co-locations and access DS-3; United Co-Location – 500 MB Internet via Gigabit Ethernet in XO Data Center; American Medical Depot - purchased Cisco Call Manager and ICD Solution from our recommendation.

Drove sales for National Emerging Technologies Operations – including IP Telephony, security and Unified Communications.Overlay resource for legacy PBX-oriented sales force for complex IP Telephony and Data Networking Applications. Developed and maintained relationship with Cisco Channel Group.Key wins included Supra Telecom – 4 Location Distributed IP Call Center with over 750 seats utilizing Avaya Definity IP, including soft-phones, look-ahead interflow and skills… Show more Drove sales for National Emerging Technologies Operations – including IP Telephony, security and Unified Communications.Overlay resource for legacy PBX-oriented sales force for complex IP Telephony and Data Networking Applications. Developed and maintained relationship with Cisco Channel Group.Key wins included Supra Telecom – 4 Location Distributed IP Call Center with over 750 seats utilizing Avaya Definity IP, including soft-phones, look-ahead interflow and skills based routing; Blue Pumpkin Work Force Management and Cisco networking gear. Account resulted in $400,000. Cisco hardware sale. Show less

Supervised successful commercial sales team consisting of thirteen AE's and AM's. Success derived from development of inter-connect and data VAR relationships through Intermedia’s referral program. Data and complex account overlay responsibilities, carrying a personal quota and team quota.Progressively and consistently increased revenue to contract value in excess of $2.5 MM annually.Developed and closed key accounts including Visa International, Perry Ellis, Cisneros… Show more Supervised successful commercial sales team consisting of thirteen AE's and AM's. Success derived from development of inter-connect and data VAR relationships through Intermedia’s referral program. Data and complex account overlay responsibilities, carrying a personal quota and team quota.Progressively and consistently increased revenue to contract value in excess of $2.5 MM annually.Developed and closed key accounts including Visa International, Perry Ellis, Cisneros Television Group, Warren Henry Automobile Group and Esserman Auto Group. Conducted periodic trainings for local sales staff.Over 300% of quota for 2000, and 259% of quota for 1999.Recognition • 1999 and 2000 Circle of Excellence (top 5% of sales force nationally). • Warp winner for 1999 (highest ranked Team Leader nationally). • 1999 Director's Inner Circle (highest ranked regionally). Show less