Mia Morrison 💙 Email & Phone Number

Orpington, Gb

Orpington, Gb

London Area, United Kingdom

As part of the SMT, I ensure standards for our patients are exceeded, while promoting the company’s values, principles and purpose in everything we do. This is done via investigating incidents and complaints, identifying learning, providing feedback, sharing the knowledge and celebrating successes. I manage patient satisfaction in the hospital and have proven results of turning complaints into queries while exceeding deadlines as set by our Governance Assurance Framework (GAF)… Show more As part of the SMT, I ensure standards for our patients are exceeded, while promoting the company’s values, principles and purpose in everything we do. This is done via investigating incidents and complaints, identifying learning, providing feedback, sharing the knowledge and celebrating successes. I manage patient satisfaction in the hospital and have proven results of turning complaints into queries while exceeding deadlines as set by our Governance Assurance Framework (GAF), statutory duty of candour and the strict requirements of the Independent Sector Complaints Adjudication Service (ISCAS). Our Circle Operating System (COS) is unique in healthcare where we use a methodology to empower all staff to deliver a standard of care for the patient to be centre, to receive the safe and compassionate care they need and expect. It is my role to promote and educate these COS elements while linking them to our values, principles, purpose and daily tasks. I have recruited COS Champions where we meet monthly and run campaigns to educate all staff, including consultants. Care Quality Commission (CQC) inspections are my responsibility to lead the preparation of a visit. My aim is for an 'Outstanding' result and I have prepared all staff through creating a ‘CQC Committee’ where we meet monthly and discuss where we need to make improvements, actions are created and discussed at the following meeting. I gather and analyse data, preparing reports, and present my findings to high level meetings including external Medical Advisory Committees. I also participate in regional, national meetings and conferences where appropriate, to ensure cohesion across the group so standards are kept, understood and followed. I manage the Risk Register, audits and actions for the hospital so they are completed well before their deadline and learning is shared and improvements are made efficiently. Show less

Waterloo, England, United Kingdom

Develop, continually improve and lead a systematic approach to the analysis, evaluation, minimisation and management of clinical, patient safety incidents and serious incidents across the Trust in order to continuously reduce patient harm and improve quality. Monitoring themes and trends, reporting on the same for relevant committees ensuring learning is shared across the Trust.

London, England, United Kingdom

As Governance Facilitator I investigate incidences and patient experience’s (complaints, compliments, or concerns) to ensure we protect our patients and staff from avoidable harm. This includes health and safety, safeguarding, care and treatment, and ensuring people are treated with compassion, kindness, dignity, and respect. After investigation I make sure everything is documented, the lessons learned are understood by all, and feedback is provided to the staff member, their manager, and any… Show more As Governance Facilitator I investigate incidences and patient experience’s (complaints, compliments, or concerns) to ensure we protect our patients and staff from avoidable harm. This includes health and safety, safeguarding, care and treatment, and ensuring people are treated with compassion, kindness, dignity, and respect. After investigation I make sure everything is documented, the lessons learned are understood by all, and feedback is provided to the staff member, their manager, and any external services. This assures delivery of high-quality and person centred care, supports learning and innovation, and promotes an open and fair culture.As a Coach, I train new Health Advisors and Service Advisors on receiving and managing urgent and non-urgent calls from patients, members of the public and healthcare professionals, to assess symptoms and direct them to the most appropriate care or service. This also includes providing basic health advice and information to callers, supporting them to access the appropriate care, including advice to manage symptoms at home. As an Auditor, I review calls to establish if staff are following policies and procedures to ensure patients receive the best possible service or treatment in a timely manner. All calls are recorded and are randomly listened to, to ensure they follow effective call control, skilled questioning and active listening, appropriate information and advice given, documentation, assesses appropriate symptoms, and make sure they deliver a safe and effective outcome for the patient.The training received is an in-depth, nationally recognised qualification in NHS Pathways. This role involves having strong negotiation and communication skills, an excellent telephone manner with ability to efficiently prioritise symptoms, give efficient first aid advice over the phone in a calming manner, seek information from appropriate sources, and consistently provide quality patient care. Show less

London, United Kingdom

Consultant to global firms and small family businesses on improving their marketing activities to reach their strategic objectives:• Thorough market analysis on the behaviour of high net worth individuals, current members, and the potential for growth.• New products and services development focusing on the customer journey, after sales care and building loyalty. • Partnerships and affiliates potential.• Strong experience in creating websites and improving SEO.• Budget… Show more Consultant to global firms and small family businesses on improving their marketing activities to reach their strategic objectives:• Thorough market analysis on the behaviour of high net worth individuals, current members, and the potential for growth.• New products and services development focusing on the customer journey, after sales care and building loyalty. • Partnerships and affiliates potential.• Strong experience in creating websites and improving SEO.• Budget responsibility (15% of profit and AUD $100k) with strong track record for reducing unnecessary marketing expenses.• Strategy experience includes: Diversity, Database, and Loyalty; Digital, B2B, and Direct Mail; Cause, Viral, Alliance, and PR; Scarcity; Word-of-mouth, and Niche; Call-to-action, and Mobile; Mass; Online; Relationship, and Event; Outbound; Inbound, and Personalised; Affinity; and Guerrilla. Show less

Brisbane, Australia

Strategic Marketing – Highlighting real world projects, students are exposed to a variety of strategic marketing techniques and issues, and learn how to apply these in increasingly competitive and changing marketplaces.Importing and Exporting –. Teaching the challenges entailed in international trade. Management of import and export strategies of international business operations that reflects the dynamic nature of trans-national trade.Marketing Planning and Management – Planning… Show more Strategic Marketing – Highlighting real world projects, students are exposed to a variety of strategic marketing techniques and issues, and learn how to apply these in increasingly competitive and changing marketplaces.Importing and Exporting –. Teaching the challenges entailed in international trade. Management of import and export strategies of international business operations that reflects the dynamic nature of trans-national trade.Marketing Planning and Management – Planning, developing, organising, writing, implementing and evaluating a marketing plan at a small business level. Consumer Behaviour – Challenges marketers face in understanding consumers purchasing behavior. Show less

London And Brisbane

Sourcing, sales and marketing strategies that leverage from social media to optimise brand awareness, customer engagement, and achieve sales and profit growth outcomes. Successfully developed and managed the execution of strategic, operational, marketing and product sourcing plans and strategies, P&L, governance, Customs compliance, plus integrated Facebook, Twitter, LinkedIn and website marketing. Developed and implemented successful customer surveys that enabled the analysis and evaluation of… Show more Sourcing, sales and marketing strategies that leverage from social media to optimise brand awareness, customer engagement, and achieve sales and profit growth outcomes. Successfully developed and managed the execution of strategic, operational, marketing and product sourcing plans and strategies, P&L, governance, Customs compliance, plus integrated Facebook, Twitter, LinkedIn and website marketing. Developed and implemented successful customer surveys that enabled the analysis and evaluation of target market, marketing campaigns, programs and events to refine and improve market share profitability. Show less

London And Sydney

Worked alone and in teams of up to 30 people in several industries for HR in London UK. They include OCBC Bank, FTSE Group, Apax Partners, Bain & Company, Morgan Stanley, The Ministry of Justice, Associated Newspapers Ltd, and HCS International. In Sydney Australia I worked in HR for John Fairfax Publications Pty Ltd.

Master Of Business Administration - Mba

Scholarship received for Intensive MBA.

Master Of Science Degree, International Masters Degree In Marketing Management

Activities and Societies: Open Up for international exchange students; Total EDHEC Entrepreneur; EDHEC Ec/dc; EDHEC Alumni and Friends..

Master Of Business Degree, Marketing Management

Activities and Societies: QUT Alumni and Friends; Innovation QUT.

Certificate Iv, Small Business Management, Certificate Vi

Certificate IV in Small Business Management

Graduate Certificate, Business Administration And Management, General, Graduate Certificate

Bachelor Of Business Degree, Human Resources Management And Industrial Relations (Sub Major In Employment Relations)

Activities and Societies: Student Mentoring; Student Social Committee.

Diploma, Human Resource Management

Diploma of Human Resource Management