Mian Moiz Uddin Email & Phone Number

Copenhagen, Capital Region Of Denmark, Denmark

- Led a team of product support specialists in providing timely and effectivetroubleshooting assistance to customers, resulting in a 20% increase incustomer satisfaction ratings.- Developed and implemented training programs for new team members,resulting in a 15% reduction in onboarding time.- Collaborated with cross-functional teams to identify and resolve productissues.- Managed team schedules and workload distribution, ensuring timelyresolution of customer inquiries and exceeding team performance targets by10%.

Copenhagen, Capital Region, Denmark

- SaaS product support via telephone, mails, chat (B2B)- Onboarding new accounts to our platform.- Backoffice configurations for customers' restaurants.- Custom made all-in-one POS deployment and troubleshooting for European customers in the Nordics.- Daily management and prioritisation of support tickets.- Constant planning and monitoring of escalated tickets on Jira.- Running all Customer Support processes.- Ensuring the standard of NPS/ CSAT and Support SLAs throughout the team.- Responsible for the different KPIs across the support team- Coordinating closely with the development team to ensure the prioritization and development of new features and the resolution of critical bugs- Onboarding and training of new employees in the support teamTools and Skills in use:MS OfficeIntercomAircallHubspot CRMJIRA Service DeskAsanaFullstoryChargebeeNotionProductboard

Islāmābād, Pakistan

Responsibilities:- 1st line of contact for customer support.- Reporting and escalation of software bugs.- Increasing product satisfaction using NPS/ CSAT and Support SLAs.

Labuan, Malaysia

- Explored Malaysian tax market and facilitated incorporation of offshore account for Cornerstone Builders Pvt Ltd - Identified and leveraged trade opportunities with lower tax implications - Drafted business plans for submission to Malaysian authorities - Established legislative documents including Articles of Association (AOA) andMemorandum of Association (MOA)

Islamabad

• Providing 24/7 remote IT Support to international clients like Nike, Converse etc.• 24/7 part replacement support on HP Servers.• Complete site audits of complex IT equipment.• Desktop support and network troubleshooting.• IP configuration in LANs.• Toshiba SurePOS Point-of-Sale deployments in Nike and Tiffany stores covering Europe. • Mounting and installation of Cisco routers, switches and firewalls on network racks. • VLAN and port security configurations on Cisco switches. • Technical report writing at the end of each activity.• Daily evaluation, training and briefing of hundreds of field engineers for their on-site activities.

Northern Punjab Rawalpindi, Pakistan

• Preparation of contracts for the construction of residential bungalows and commercial plazas.• Tender submissions and bidding for government projects.• Implementation of abstract ideas at construction sites.• Procurement and deployment of all IT equipment.• IT troubleshooting on users' workstations.

Northern Punjab Rawalpindi, Pakistan

• Daily Progress Reporting Familiarization with the different project management tools being used.• Handling client records and bills.• Implementation of a local area network and server at the office premises.• Introduced a Microsoft Office based spread sheet to keep track of expenses at sites.• Introduced LED screens at offices to deliver media presentations during seminars and conferences.

Islamabad