Manage and monitor all installed systems and infrastructureInstall, configure, test and maintain operating systems, application software and system management toolsProactively ensure the highest levels of systems and infrastructure availabilityMonitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixesMaintain security, backup, and redundancy strategiesWrite and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasksParticipate in the design of information and operational support systemsProvide 2nd and 3rd level supportLiaise with vendors and other IT personnel for problem resolution

Manage information technology, servers infrastructure, and computer systemsPlan, organize, control, and evaluate IT and electronic data operationsDesign, develop, implement, and coordinate systems, policies, and proceduresEnsure security of data, network access and backup systemsAct in alignment with user needs and system functionality to contribute to organizational policyIdentify problematic areas and implement strategic solutions in timeAudit systems and assess their outcomesPreserve assets, information security, and control structuresHandle budget and ensure cost effectiveness

Responsible for supporting the company's clients at all levels as part of the IT team.Diagnose and troubleshooting servers, network, and procedure documentation.Performing routines audits and Monitoring all installed systems, software, and infrastructure.Controlling Cloud servers, WHM/cPanel, DNS, Web, Database, and Mail Exchange servers.Ensuring the availability, performance, backups, and security of the servers and support services.Handle support tickets and coordinate with other Engineers for problem resolution.Interacting with clients via phone calls, live chat, web-based systems and resolve their problems.

The author at osradar.com writes various types of technical documentation on Linux.Profile: https://www.osradar.com/author/miannbl/

Provide L1, L2 support, coordination with the user, and other Engineers.Performing troubleshooting on the assigned tickets and resolve the problems.Logging and keeping records of customer/employee queries.Participation in providing training to customers as required.Provide Software, Hardware, and Network Support.