Mia O. Email & Phone Number

Indianapolis, Indiana Area

• Primary liaison between Accounting Department and Retail Division. Work closely with retail managers and store managers to handle daily technical and financial related tasks.
• Analyze POS daily cash flow and credit card reconciliations.
• Manage credit card chargebacks, dispute resolution and data movement between software systems.
• Create and process accounts receivable invoices for all GCSI, cash payments made by GCSI customers and manage collections process for past due accounts.
• Prepare and post monthly journal entries, cash receipts and month-end closing procedures.
• Verify the validity of account discrepancies and or short payments/ deductions by investigating and obtaining information from the sales team to resolve.

Indianapolis, Indiana Area

• Improved collection efforts by identifying, analyzing, and demonstrating proactive solutions.
• Ensured the collection of customer accounts receivable balances, and prompt payment from customers via phone, email & other methods.
• Reconciled account discrepancies and deductions through concise research and communication with customers, Sales, Customer Service & other functional areas.
• Completed credit approval of new orders.
• Completed monthly reporting on assigned collection schedules and customers.

Carmel, Indiana

• Demonstrated strong troubleshooting skills in successful resolution of accounts receivable issues and substantially minimized the financial impact to the company in providing solutions.
• Disputed and resolved the most complex short shipment claims and invoicing issues.
• Completed accounts receivable invoicing and inventory reconciliation.
• Assisted the Finance Director in handling various monthly accounting and reporting tasks.
• Completed cash reconciliation and prepared entries for general ledger accounts.
• Managed all defective returns and reporting.

Carmel, IN

• Managed and performed day-to-day accounting and administrative operations for a fast-growing ticket agency that specializes in the buying and selling of tickets to events nationwide.
• Maintained bank account records and completed accurate month-end reconciliation in QuickBooks.
• Provided bookkeeping functions that include A/R and A/P and bank statement reconciliation.
• Operated diverse data exchange software (POS) used for secondary ticket inventory.
• Entered approved invoices into system for payment and issued checks, refunds, voids.
• Handled and tracked physical inventory and created purchase orders

Fishers, IN

• Acted as a liaison between business users and software development team. Responded to complex, multiple customer inquiries and requests within Correspondent, Wholesale and Retail division.
• Promoted to train as Business Analyst within six months experience in Business Support based on excellent work performance and advanced knowledge of business related systems.
• Worked closely with clients to understand and troubleshoot issues identified.
• Observed system functionality, reviewed and recommended modifications to procedures and workflow to ensure efficient and effective processing transactions.
• Proactively created training manual for Correspondent Lending website. Demonstrated continuous effort to improve operations, decrease turnaround times and provide quality customer service.

Indianapolis, Indiana Area

• Provided high-level support to Business Development Director and clinical technology management team of the nation’s largest Catholic non-profit healthcare system.
• Successfully completed training manual for clinical technology management system and Microsoft Dynamic contract billing software.
• Managed customer contract billing through Microsoft Dynamics GP. Determined contract billing amounts, analyzed financial data for accuracy, completed all billing adjustments, created credit memos and analyzed invoices.
• Assisted with budget costs while maintaining a list of current and future inventory changes. Researched and evaluated support costs for equipment to determine fiscal year budgets.
• Reconciled customer inventory with internal inventory records to determine changes over time. Created cost templates to coordinate and implement contracts (i.e. quotes, amendments, etc.).

Indianapolis, Indiana Area

• Provided administrative support to the executive staff of a multidisciplinary medical facility. Served as Department Head of Provider Enrollment for 8 physicians.
• Successfully negotiated relationships with new corporate accounts resulting in substantial profit increase. Managed and coordinated an efficient and effective application and credentialing process to establish.