Mia Ollila is a General Manager at Bonava. She possess expertise in b2b, crm, account management, sales, event management and 13 more skills. Colleagues describe her as "I had the great pleasure of working under and with Mia for several years at Bonava. As a manager and person Mia is supportive, empathetic and big-hearted who brings out the best in people. She spreads positive energy around her and is very easy approachable. Mia has a great ability to lead large entities, whether it's about people or things. She has a very good strategic mindset, without ever forgetting people-centricity. She is an excellent change manager! When it comes to customer centricity and customer experience, she is a professional second to none. She is a data-driven problem solver, who has the ability to think things from many different perspectives, wiithout ever forgetting customer focus. She is able to justify the issues that she is advocating for and challenge the people around her to act in the best interests of the customer. Even in a challenging situation, she does not give up, but is determined to push her cause forward. I have learned so much from Mia. Not only about customer service related issues, but also about being a manager, managing large entities, strategic way of thinking and, above all, the power of patience, perseverance and positive thinking. I really hope to work with her again one day." and "I absolutely adore Mia. She is such great professional with worlds of knowledge and a heart in the right place. I remember Mia from the first moment we spoke on the phone. She has that effect on people, she is kind, attentive and very knowledgeable and as a sales person, firm and patient. Eventually I ended up purchasing a project from Informatum research and it was a game changer for me and my goals at Arla. It was like she had known all along what I needed and patiently guided me to the same realisation. Over the years Mia and I have grown to become great sparring partners and colleagues in customer experience. I admire her perseverance and pragmatic approach to solving problems. Her career success after Informatum Research has been no surprise to me and I follow her growth with admiration. We still sit down for breakfast once in a while and I leave those meetings full of positive energy and affirmation for my work. She is truly a one of a kind customer experience professional who any company would be lucky to have and more importantly your customers will thank you for having her in your team."