Mia O'Guinn Jones Email & Phone Number

Nashville, Tn, Us

Nashville, Tennessee, Us

• Provide guidance, support, and accountability to small and diverse businesses through personal and group coaching and consulting.• Assist owners of small and/or diverse companies with their sales, marketing, management, team building, and strategic planning.• Develop and facilitate workshops based on industry trends designed to expand the capacity of companies.• Leverage relationships with buying organizations to facilitate opportunities for sourcing and teaming.• Develop supplier diversity programs within corporations, including D&I training, events, and communication strategies.• Assist companies who have an opportunity to gain certifications.

New Orleans, La, Us

• Serves and works with the Board in developing and translating strategies and executing action plans.• Successfully planned and executed conferences and seminars that hosted 400 attendees from across the region.• Facilitated monthly training seminars and quarterly meetings both in person and virtually.• Supervise office operations and direct all administrative functions within limits established by Board Policy• Prepare annual organizational budget for approval by the Board and oversee the Council’s financial development and disbursement of funds. • Effectively increased the participation of small businesses in annual major events, 2 Annual Golf Tournaments, Annual Tradeshow, Annual Award Ceremony.• Provided insight and best practices in establishing successful Supplier Diversity Programs.

New Orleans, La, Us

• Supports the President in the development and strengthening of the Board through committee support, strategic planning input, and program evaluation• Provide operational oversight and carry out full management responsibilities for assigned staff reports including supervision, work delegation, and performance evaluation input. • Supervise office operations and direct all administrative functions within limits established by Board Policy• In conjunction with President, assist in preparation of annual organizational budget for approval by the Board and contribute to the oversight of the Council’s financial development and disbursement of funds. • Provide supervision and direction related to SRMSDC program areas and activities. • Position the Council as the key resource for Minority Business Development initiatives.

The President and Chief Executive Officer (CEO) is responsible for the day-to-day management of AMMSDC including staff and fiscal management, program development and implementation. Working closely with the Board of Directors, the membership and the business community, the President leads the execution of the organization’s vision and objectives. Additionally, the President spearheads the work and program coordination required for affiliation with the NMSDC.The President and Chief Executive Officer (CEO) is responsible for determining and formulating policies to provide overall direction of Council operations and activities within the guidelines established by the Board of Directors. Major responsibilities of the President include creating and leading the execution of the organization’s vision and strategy and keeping the Board of Directors apprised of the organization’s progress against its goals.

Little Rock, Arkansas, Us

Identifying, planning, proposing and directing sales activities for the World Martial Arts Division of American Taekwondo Association.Introduced and implemented marketing initiatives from conception, planning and process through implementation.Effectively coaching, training and mentoring sales and customer service representatives through the performance management process by implementing improvements to processes, policies, and procedures and fostering leadership development. Created sales manual, and conducted training seminars for sales and customer service representative.Managed research and development of new products.Managing financial controls through inventory and adjustment procedures; and ensuring team members have the appropriate tools necessary to accomplish given job duties.Notable Accomplishments as Sales and Customer Service Manager(International company with 126 total employees including 12 direct reports)Increased month to month revenue by 54% during my leadership.Introduced new products that brought in over 26% in new revenue.Oversaw production and design of product catalog that assisted revenue growth.Eliminated employee turnover in my department with 100% retention for the last 3 years.

Little Rock, Ar, Us

Provided direction and served as a communication link to sales markets by collaborating with different corporate groups and developing policies and procedures. Effectively coached, trained, and mentored store managers and assistant store managers through the performance management process.Impacted many operational issues affecting sales channel employees and customers.Trained cosmetic consultants on proven sales skills.Hired and reviewed staff of 12 cosmetic sales consultants. Implemented marketing campaigns to increase sales for area.Notable Accomplishments as Business Manager(Responsible for Lancome retail location and managed 12 direct reports)Increased revenue of Lancome retail location during my leadership by 45%

Little Rock, Ar, Us

Created and presented marketing proposals and presentations for new and existing business clients.Anticipated needs of clients to ensure proper marketing strategies and created ads based on their requests.Gained new customers by prospecting, cold calling, assessing needs and following up consistently.Gained loyalty of all clients by meeting and exceeding the expectations of new and existing clients.Notable Accomplishments as Advertising Account ExecutiveNumber 1 in new business development.Number 1 in month over month revenue.

Little Rock, Ar, Us

Planned meetings, compiled information packets, and developed proposals.Coordinated and presented sales seminars, while consulting and making recommendations to clients based on their desired telecommunications objectives.Acted as Assistant Store Manager while in transition and drove productivity during that time to ensure all sales objectives were met or exceeded.Opened and closed the store; scheduled staff; and performed back office duties including exception reporting, inventory and repair and other administrative tasks.Provided sales and consultation to customers regarding telecommunication questions.Proactively followed-up with customers after the sale to ensure product and customer satisfaction.Coordinated, developed, and presented seminars to customer service representatives.Served as liaison between customer service representatives and management.Effectively handled escalated customer service issues.Wrote and developed goals and objectives for customer service representatives.Notable Accomplishments during tenure as Alltel(Promoted 3 consecutive years moving from Customer Care Representative, to Sales Representative, to Business Account Executive)Four Certificates of Achievement for Quality, Urgency, Excellence, Satisfaction, and Teamwork.Seven Awards for Excellence in Customer Service.Top Customer Service Representative for Customer RetentionEagle Achievement Award for Excellence in SalesPresidents Circle Award for Excellence in Sales