General Manager
Current•Develop a successful social media marketing strategy, resulting in a viral post with over 10,000 likes and shares on Facebook•Multitasked to effectively manage the POS system, cash register, and customer service, while providing a variety of manicure and pedicure services for over 10 customers a day•Demonstrate excellent organization skills by managing online bookings and phone appointments to prevent overbooking •Resolve conflicts and improve communication by effectively investigating issues and communicating in English and Vietnamese, reducing misunderstandings by 70% •Manage employee performances by conducting meetings and celebrating achievements regularly