Mia Tønnesen Email & Phone Number

Egtved, Dk

Danmark

Setting and transforming digital ambitions within online interactions into reality ensuring smooth operations and great customer experiences.

Identifying and driving necessary change and transformation for multiple diverse customers, helping them reach business goals and successfully utilize the possibilities surrounding them.

As Senior Project Manager, I offer my expertise in overseeing all aspects of a project, from planning, budgeting, and resource allocation to ensuring quality deliverables while focusing on both the business needs but also the customer satisfaction. I excel at seeing possibilities and thrive within the digitalisation focus of today.

As Chapter Lead I have the responsibility for the members in my chapter and the appertaining craftmanship. Besides the more traditional line management tasks like performance evaluations and recruiting I set the standards for our methodology, coach on a day to day basis, optimize and develop new and more effective ways of working and much more. My chapter has projects and processes in focus which among other things includes identification of optimization potential in our processes and… Show more As Chapter Lead I have the responsibility for the members in my chapter and the appertaining craftmanship. Besides the more traditional line management tasks like performance evaluations and recruiting I set the standards for our methodology, coach on a day to day basis, optimize and develop new and more effective ways of working and much more. My chapter has projects and processes in focus which among other things includes identification of optimization potential in our processes and systems, mapping and analysis of customer journeys, stakeholder management, scoping changes and implementing. Show less

Tranbjerg J, Midtjylland, Danmark

As Product Owner i YouSee, my primary responsibility is increasing quality and ease in processes and systems supporting YouSee contact centers. This requires a understanding and ability to both translate business strategy and goals but also to understand the user needs and the competitive landscape.

Tranbjerg J, Region Midtjylland, Danmark

No project is the same, but if I’d had to find just one common denominator it would be changes. Changes in or entirely new processes, systems and organizational structures. I’ve successfully scoped, planned, coordinated and implemented multiple projects in YouSee. Working with different methods from the more traditional waterfall to the agile SCRUM. My success has been based on some basic - Involve specialists fast- Focus on the customer needs- Stakeholder… Show more No project is the same, but if I’d had to find just one common denominator it would be changes. Changes in or entirely new processes, systems and organizational structures. I’ve successfully scoped, planned, coordinated and implemented multiple projects in YouSee. Working with different methods from the more traditional waterfall to the agile SCRUM. My success has been based on some basic - Involve specialists fast- Focus on the customer needs- Stakeholder management - Challenge status quo- Changes come – be prepared to embrace them- Communication, communication, communication Show less

Sletvej 30, 8310 Tranjbjerg J

As process consultant my key goal was to identify and optimize customer experiences with a LEAN mindset. This could start up in multiple ways e.g.- Interviewing customers on a specific journey and/or our call center agents- Mapping system and process dependencies - Identifying manual processes Often the output was either- Automated customer handling- Simplified flows or processes - New systems or system features As part of my journey as process… Show more As process consultant my key goal was to identify and optimize customer experiences with a LEAN mindset. This could start up in multiple ways e.g.- Interviewing customers on a specific journey and/or our call center agents- Mapping system and process dependencies - Identifying manual processes Often the output was either- Automated customer handling- Simplified flows or processes - New systems or system features As part of my journey as process consultant I ended up with the responsibility for our main customer ordering system ensuring right focus e.g. through WSJF prioritization, scoping and implementation. Show less

Århus Området, Danmark

As Educational Consultant my key responsibility is the quality of learning in TDCs contact centers. My tasks varies from preparing new or optimizing existing learning materiale based on feedback, to training new and existing employees in systems, processes, conflict handling, sales dialogues etc.

Århus Området, Danmark

Interacting with inbound customers to provide answers to inquiries involving TDC's products or services.

Århus Området, Danmark

Daily management of the store.In charge of customer contact.Handling sales, printers, textiles, DTP etc

Århus Området, Danmark

Serving the customers. In charge of the in-house timetables, stocking and returned items etc.

Diploma Of Leadership, Leadership & Management

The diploma let me build more practical and theoretical knowledge to my manamgement “know how”. The key focus was to get the best possible.

Academy Profession In Leadership & Management, Leadership & Management

The AP education let me combine theoretical knowledge with practical experience in leadership and management. The key focus was to get.

Mathematics