Mark Bowen Email & Phone Number

Ottawa, On, Ca

Ottawa, Ontario, Canada

Ottawa, Ontario, Canada

This was a newly formed role at Snyk in which I helped design the content and success metrics that ensures Snyk customers are well into the adoption phase of their Snyk journey within the first 90-days of their contract.

Ottawa, Ontario, Canada

Virginia, United States

FranConnect is the leading franchise management software provider that acquired FranchiseBlast. My role was to support customers transitioning to the FranConnect platform.

Ottawa, Canada Area

At the time of acquisition, FranchiseBlast served 100+ franchise brands and my role mainly focused on account management. This included overseeing the onboarding of new accounts, managing user training, and ensuring high levels of client satisfaction and retention. These efforts significantly contributed to FranchiseBlast's 99% annual client retention rate.The franchises I worked with directly include:Recipe (Over 1,100 locations including, Harvey's, Swiss Chalet, Montana's, 13+ more)Tropical Smoothie Cafe (750+ locations)Liberty Tax (4000+ locations)Pita Pit (400+ locations)

Ottawa, Canada Area

After a few months of lead-generation, I started relieving the CEO of performing demos and closing deals. I also started supporting existing FranchiseBlast customers and onboarding new ones; all while resuming my lead-generation responsibilities. By the end of 2016, over 50 franchisors were using FranchiseBlast.

Ottawa, Canada Area

When I first joined FranchiseBlast, the company had been established for 7-years and had >10 clients. Using my experience from MicroMetrics, I started a personalized cold out-reach program to generate interest in the FranchiseBlast system. The outreach efforts were targeted towards CEOs, VPs, and Director of Operations of franchises with 50-500 locations. I also managed all website inbounds, and reengaged cold leads. My main objective was to book demos for the CEO of FranchiseBlast to perform. These efforts helped FranchiseBlast more than double revenue in less than 1-year.

Ottawa, Canada Area

At MicroMetrics, we noticed a problem: traditional methods of collecting data from in-store customers were outdated and ineffective, meaning they either had very low response rates (<1%) or did not collect data with enough depth (they only ask a single question).We developed an iPad-based onsite survey platform that made it easy for consumers to quickly provide feedback as they leave our clients’ stores, restaurants or ski areas; this resulted in response rates that are 25X higher than industry average, without sacrificing the depth of the data. This increase in responses allowed MicroMetrics clients to better monitor the drivers that lead to increased conversion rates, purchase size & loyalty - all while collecting CASL-compliant email addresses. As an early member of the team, I built relationships with executives in various industries (retail, hospitality and QSR), helping to create a strategy that would successfully bring the platform to market. Eventually, we did just that, successfully selling the platform to international retail, QSR and hospitality chains. It was very rewarding to have successfully marketed a solution that provides significant value to businesses around the world.

Guelph On

I began my time at Royal Distributing working as a part-time Marketing Associate. About two months in, with the company already established as Canada’s leading powersports retailer, the management team realized they could tap into a huge revenue opportunity by expanding their product offering to sell bicycles (road, mountain, commuter, etc.).Shortly thereafter, I started working with them full time, as part of an 8-month co-op term. I quickly seized the opportunity to lead the product launch for the company, resulting in >$500K in additional revenue in under six months across the company's four stores.