- Focused on Continuous Availability for storage with ONTAP MetroCluster synchronous replication, business continuity for critical applications.- Worked with NetApp FAS and all-flash storage appliances, AFF700, AFF800, NVMe, SSD, IP network synchronous replication, Fibre Channel synchronous replication, Cisco Nexus switches, 100 Gb, 40 Gb ethernet, xWDM cross site metro area networking.- Developed new collateral to enable technical sales for MetroCluster over IP- VMware solution with vMSC- Pure Storage synchronous replication with ActiveCluster- Distance and WAN simulation with Linux NetEm network emulator

Technical specialist for AltaVault, a cloud integrated storage appliance in the cloud solutions group.- Subject matter expert providing field enablement for pre-sales engineers, partner engineers as well as direct customer engagements.- Focused on enabling enterprise IT organizations with products and information to move enterprise workloads to cloud services. Translated customer and field feedback into the product design process.- Implemented a new product lab infrastructure using equipment such as Fujitsu servers in vSphere cluster, clustered ONTAP storage, Cisco Nexus, Brocade, VMware, Red Hat Linux, OpenStack Swift, Linux KVM, NetApp E-Series storage with SANtricity. Lab used for demos, webcasts, reproducing customer configurations and creation of documentation.- Lead customer and field presentations, webcasts, annual event content planning team (NetApp Insight), customer briefings (EBC).- Authored and published collateral on NetApp Field Portal, educated field on new product and features as well as providing deep dive discussions to field specialist teams.- Created various shared demo and education labs with self-paced guides including NetApp Lab on Demand, Insight hands on lab.

NetApp Connect secure mobile data access (formerly IonGrid)- Worked closely with developers using agile in both contributor and Product Owner roles.- Participated in multiple diverse projects concurrently. Subject matter expert for multiple technologies including mobile applications, secure networking, RESTful API testing and application server integration.- Provided developer enablement to external technology partners integrating with product APIs, developed a Java application to demonstrate use of APIs.- Managed VMware servers for a virtual lab infrastructure utilized by developer and QA teams- Provided guidance to professional service teams for implementing products for customers, proof of concepts, production environments and field labs.- Documented product implementation process for proof of concept installs.- Performed product demos. Consulted with sales teams for design of solutions for customers.

Data Protection Specialist, Data Center Solutions Group- Worked with technology partners to develop solutions, educate field. Participated in joint company product development. Led initiative to delay release of a product with security issue. - Developed and tested complex solutions in lab, analyzed performance, identified technical issues and documented.- Performed technical analysis for strategy group investigating company acquisitions (M&A) and OEM opportunities.- Traveled internationally as a subject matter expert to resolve product issues onsite with customers- Participated in business reviews with senior management.- Presented at company conferences to product specialists, Insight US, EMEA, APAC. Functioned as a track lead for emerging technologies track.- Organized, developed, delivered international training events as a subject matter expert.- Developed analysis system that collected field usage data from a centralized repository. Created a Java server application that processed raw data into MySQL. Developed front-end web based portal utilizing AJAX/JavaScript. Reported analytical data on system’s usage, performance and firmware versions.- Developed a graphical plug-in with XML data for a sizing tool.- Developed Java GUI application extendable for use in various field tools to provide a standard foundation for managing ONTAP storage controllers via API.- Designed and prototyped a Linux kernel module to monitor SMBus providing status in system logs.

Advanced Technical Support, Emerging Products Group- Provided support for emerging products for data protection and security. Worked with engineering to debug complex customer issues.- Assisted technical support engineers to obtain the highest problem resolution rate on the team. - Provided onsite customer support in the USA, Europe and Australia.- Maintained deep level internal knowledge as a primary expert on a Linux embedded storage appliances.- Developed diagnostic analyzer web based tool to aid field and support engineers with analyzing system data.

- Performed post-sales support and professional services. Participated in a team that supported Sun servers, VERITAS products on Solaris, HP-UX and Windows, Quantum, ATL and StorageTek Tape Libraries, Brocade switches.- Supported Sun's complete line products. Offered in depth support for Sun Solaris (2.5 through 10). Maintained Sun Enterprise Certification as well as specialty certifications.- Supported VERITAS enterprise products - Volume Manager (Storage Foundation), Cluster Server, NetBackup. - Led monthly meetings with customers to discuss support issues and serve as the customer’s liaison.- Configured a distributed content authoring system using Apache httpd and webdav for support engineers to use as a collaborative documentation project. Developed tools including a Java application to view Sun Explorer output.

- Researched new products, designed implementation plan for new products.- Developed Processor on Demand system with a web portal site for automated billing.- Designed web/e-commerce architectures for customers (Solaris,WinNT,Veritas,Oracle,Checkpoint,F5 BigIP).

E-Commerce Competency Group- Provided infrastructure solutions based on Sun enterprise systems, Cisco routers/switches/PIX firewalls, Oracle and Netscape business servers.

- Architected Cisco network and IBM/Sun systems infrastructure for an ERP system implemented in Baan IVc, including Harbinger, Kronos, Best FA, Cisco LAN/WAN/PIX, DLSW Mainframe, EMC, StorageTek, VERITAS, HP OpenView, MS Exchange and many open source network management tools.- Managed a team of system and database administrators.- Participated as a member of Siemens Active Directory Design Team, Project for Siemens Worldwide

- Architected and implemented open systems solutions using MS Windows, Novell, Solaris, Storage/RAID, Backup apps, LAN/WAN, various databases.

- Managed a group that was responsible for maintaining MS Windows servers/desktops, Macintosh, Novell servers, networking and storage hardware.- Interviewed and trained technicians.