Mic Johnson Email & Phone Number

Knoxville, Tn, Us

Knoxville, Tn, Us

Maryville, Tennessee, United States

Knoxville, Tennessee, United States

Knoxville, Tn

Post early-retirement contract helping Uster beta test a new instrument being brought to market. Testing includes instrument operation, creating new custom textile fiber samples to use in testing, reporting instrument/software problems, performing general maintenance on the instrument as needed. Extracting test reports and maintaining Excel databases tracking results. Other duties as requested.

Knoxville Tn

Creating new and rewriting existing hardware operating and service manuals, creating software reference manuals for operator and service users. Adapting content to conform to new corporate standard template. Creating new hardware and software instruction manuals, updating QA and other internal procedure documents and other duties as assigned. Created MS Word templates for manuals, procedures and technical product bulletins.Served as engineering change order administrator processing ECOs through the Vault software and internal change order process.

Knoxville, Tennessee Area

Contract technical writer working on IT/HIPAA/HITECH policies and procedures; documentation support for SOC I and II, and SSAE audits; developing documentation templates for polices, procedures, corrective action plans (CAPs), etc.; RFP and security questionnaire responses; RFP and security questionnaire response knowledge base using Flare; print API guide, and online REST Application Programming Guide, software functional specifications; and other duties as requested.

Knoxville, Tennessee Area

Contract Sr. Technical Writer for Aerotek on assignment at Green Mountain Coffee Roasters. Assignment covered several different projects: SQF standard work for packaging and coffee processing maintenance procedures; coffee processing procedures for organic recertification; and reference and instructional materials for the coffee roasting area in conjunction with the multi-site team's development of a new coffee roaster training curriculum. These projects included writing reference manuals for Scolari GT Pro, Scolari Database, Scolari Roaster Synoptic, and the roaster itself; maintenance procedural documentation included machines manufactured by Hoosier, OPEM, CAMA, Oystar, Schneider, Ramsey, TapTone, Markem, and Scolari.

Green Mountain Coffee Roasters

Documenting maintenance procedures for packaging systems and Scolari coffee roasters (software and mechanical systems)

Supported engineers by creating, maintaining, and managing Bills of Materials in Oracle; writing engineering changes orders (ECOs, DEV, PRO, DCO); creating assembly and test procedures for the Lifestyles and Pet Access products. Also edited photos and other artwork for use in engineering procedures and special writing projects. Worked on Business Process Improvement teams and a communications team to improve customer and consumer documentation including development of articles for a customer care knowledge base; wrote Oracle and engineering process instructional documentation for internal teams and contract manufacturers. Worked on cross-functional teams to reduce inventory and costs related to Lifestyles and Pet Access products.

As a Technical Writer/Senior Technical Writer for an email messaging/security company, I was responsible for customer hardware documentation, software configuration and set-up instructions, special writing projects, and the Customer Support Site Knowledge Base. In total, I produced 15000+ pages of documentation. I produced 15 manuals, 60+ spares documents, one Field Service Guide, and eight quick installation guides; managed a team of five contract illustrators/graphic designers and conducted usability tests on the documentation. I began as the hardware manual writer and quickly moved on to writing software configuration and set-up instructions, supporting conceptual text for technology solutions such as LDAP, and both conceptual text and set-up and software configuration instructions for third-party back-up solutions (i.e. Veritas, Legato, etc.) and for SAN applications. As the point writer for the Customer Support Knowledge Base and in addition to my regular assignments, I completed special projects such as the creation of a duplicate knowledge base for a separately-branded product family and the subsequent merging of the two back into one knowledge base a year later; this involved the migration of the two knowledge bases from a twiki (HTML) authoring environment to FrameMaker/Web Works Publisher/RoboHelp (HTML).

Project Manager, W2 contractor assigned to InfoPlus customer sites. • Developed RFPs and conducted bid process. Analyzed responses and produced reports with recommended solutions.• Wrote and designed New User Information packages for a newly acquired division of a multi-national computer corporation. Packages included general information and ‘How To’ guides.• Managed projects upgrading PBX and voice mail systems for a multiple building/campus hospital, and relocating or opening new sales offices for major IT networking equipment manufacturer. Projects included 300+ user and multiple building campus (new construction).• Managed projects to design and implement a system Call Accounting, and the electronic distribution of call detail reports to individual users via Lotus cc:Mail for a 700 person corporate office, and a 1300 person manufacturing facility.• Laying out and designing main communications rooms (wiring infrastructure and equipment placement).

Registered Nursing/Registered Nurse

Physical Sciences

General Ed, Nursing, Business, Computers

Attended several colleges in several areas of the state over the years since graduation from high school. Community colleges included.