Mic Lim Email & Phone Number

Singapore

Supports the crucial front line and ensures that the business runs smoothly, effectively, and professionally.Prepare onboarding document like Loan agreement or Term sheet when onboard new client.Provide product/services information, answer questions, and resolve any problems that our customer accounts might face with accuracy and efficiency.

Singapore

• Review and process incoming documents• Provide client advisor support with document / static requests management.• Ensure that the document / static requests records correspond with data in system.• Offer support to Client Advisors or middle office when carrying out administrative tasks.• Conducting name, negative news search and transaction review for periodic KYC review.

Singapore

• To perform and check KYC Reviews for Periodic Ongoing Review, Triggered Reviews and other adhoc KYC Reviews that does not falls under ongoing and Triggered Reviews.• To identify and check trigger reason to ensure that triggered reviews are followed up promptly to prevent from overdue status.• Ensure data accuracy in systems and documents• Perform name screening as well as adverse media searches to identify and investigate customer risk• Handle transaction review and investigate suspicious transactions surfaced during a review• Understanding of client’s business and related parties in order to monitor client’s activities for unusual transactions• To contact via phone and do prompt follow up on assigned deficient customers.

Singapore

▪ To ensure cash transactions are process accurately ▪ Maintaining and balancing cash drawers and reconciling discrepancies.▪ Daily cash packaging and vault cash balancing ▪ Submitting various cash and ATM reports.▪ To assist on finding cause on teller’s cash excess or shortage ▪ To Ensure new tellers comply with the bank’s guidelines▪ Replenishes and troubleshoots ATM machines▪ Perform teller’s duties when needed▪ Checking of account opening document and daily vouchers ▪ Perform transaction review for High, Medium and Low risk customers when necessary ▪ Reporting of suspicious transaction ▪ Following all bank financial and security regulations and procedures• Provide face-to-face customer service and deliver an excellent service experience to our customers. • Assisting customers with processing transactions, such as account opening, account closure, deposits, withdrawals, or payments, resolving complaints or account discrepancies, and answering questions.• Cross-sells bank products by answering inquiries; informing customers of new services and product promotions• Complies with bank operations and security procedures by participating in all dual-control functions• Maintains customer confidence and protects bank operations by keeping information confidential.• Tracking, recording, reporting, and storing information related to transactions, and customers, ensuring all information is accurate and complete.