Micaela Acosta Email & Phone Number

Montevideo, Uruguay

• Coordination with stakeholders, AML, KYC, compliance and IT departments to customize new platform to the company best interests.• Keep track of issues, suggestions, fixes and new implementation to ensure accomplishing milestones and communication across the firm.• Generate metrics and plan a course of action.• Assigning task, due dates and follow ups.• Creation of video tutorials and user manuals customized according to user profile.• Hosting trainings on account opening… Show more • Coordination with stakeholders, AML, KYC, compliance and IT departments to customize new platform to the company best interests.• Keep track of issues, suggestions, fixes and new implementation to ensure accomplishing milestones and communication across the firm.• Generate metrics and plan a course of action.• Assigning task, due dates and follow ups.• Creation of video tutorials and user manuals customized according to user profile.• Hosting trainings on account opening and general use of new multicustodian platform for investment profesional as ICs, RIAs and FRIAs.• Testing and reporting glitches. Show less

• Transfer assets between investment accounts and checking account.• Financial activity analysis and upload of documents to NetX360.

Ecuador

• Ensured the health and safety of over 40 teenagers volunteers and program staff. By researching health centers in different locations, analyzing services, pricing and distance.• Purchase, tagging, storage and administration of medication having in consideration our organization authorized drugs and participants particular conditions.• Mentored volunteers and implemented curriculum in Spanish and English.• Communication with affiliated agencies to arrange itineraries and… Show more • Ensured the health and safety of over 40 teenagers volunteers and program staff. By researching health centers in different locations, analyzing services, pricing and distance.• Purchase, tagging, storage and administration of medication having in consideration our organization authorized drugs and participants particular conditions.• Mentored volunteers and implemented curriculum in Spanish and English.• Communication with affiliated agencies to arrange itineraries and payments.• Budget tracking Show less

Montevideo, Uruguay

• Managed a customer support staff of 50 to resolve doubts and complains raised by customers.• Trainer of new employees.• Fostered and encouraged a positive work environment.

Montevideo, Uruguay

• Bringing support to executives during migration of new home banking for entities clients.• Create user manuals distributed on intranet.• Became familiar with company interface and troubleshooting issues.• Reporting glitches on the system and keeping track of progress and resolution.

Montevideo, Uruguay