I acted as Office Administrator for Ipswich, and Lead Administrator for the Suffolk service, incorporating Bury ST. Edmunds & Lowestoft offices. My tasks included: Reception duties; typing; filing; photocopying; scanning; laminating; diary management; developing & maintaining several Access databases; recording staff leave, absence & TOIL; collating information & producing reports & statistical charts/graphs; archiving; booking travel, training, accommodation; arrange meetings: venue, catering, agenda, papers; taking minutes; arrange social events; update website; record & pass on messages/emails; incoming & outgoing mail; answer telephone & deal with queries; develop Health & Safety work station assessment questionnaires; produce holiday cards, business, cards; produce, print, distribute monthly newsletter; maintain several spreadsheets; assist in the recruitment of, train, mentor, supervise volunteers; assist staff as & when required; welcome visitors; carry out research for callers to office & create individualise information pack; maintain stationery & kitchen supplies; report faults, repairs, gardening needs; manage petty cash; ensure leaflet stock of resources/services up to date; assist in CRB check process; ensure 1st Aid training up to date; ensure 1st Aid box well stocked & items replaced; book appointments for Advisor from Disabled Advice Bureau; informing staff of relevant training & any information relevant to the running of the office and/or service.

Establish working relationships with young people; attend training; session recording; collect subs; informal teaching e.g. food hygiene; term planning; arrange, supervise & participate and record activities; enable & empower, offer information and support; challenge negative behaviour or attitudes.

Copy and audio typing; deal with telephone queries, post, emails; record & distribute messages; data input; filing; create client files; chase outstanding accounts; data input; mail & franking

Supporting adults with physical, learning disabilities in their daily activities at the centre and on trips out.

Copy & audio typing; maintain large Access database; mailmerge; train & supervise new staff; deal with telephone queries, post, emails; create documents; diary management; co-ordinate annual re-tendering; produce statistics; data input, transfer & analysis; edit draft speeches/correspondence; chase outstanding accounts; spreadsheets; arrange/attend meetings; prepare/produce minutes; handle complaints; research; maintain electronic & paper filing systems; assist contractors.