Micaela Iphys Email & Phone Number

Rockville, Md, Us

Rockville, Maryland, United States

Leasing | DEI Coordinator• Applied legal analysis to maximize leasing term lengths, fostering 8.1% ROI growth rate• Hosted virtual training courses driven by remote learning and engagement strategies• Founding member of Camden’s Culture Connection, promoting DEI companywide to all Camden employeesManager in Development• Designed and implemented database for project workflows, team communications, and sales metrics• Assisted in design and rollout for market wide… Show more Leasing | DEI Coordinator• Applied legal analysis to maximize leasing term lengths, fostering 8.1% ROI growth rate• Hosted virtual training courses driven by remote learning and engagement strategies• Founding member of Camden’s Culture Connection, promoting DEI companywide to all Camden employeesManager in Development• Designed and implemented database for project workflows, team communications, and sales metrics• Assisted in design and rollout for market wide restructuring across nine properties• Coached team on goal setting, follow-thru, daily task completion, punctuality, soft skills, and communication• Streamlined market pricing collection by introducing communications strategy with area competitorsLeasing Team Lead• Mentored new Leasing Consultants on property management procedures and advanced computer skills• ACE Awards nominee• Partnered with DEI to develop understanding of LGBTQ+ issues and plan for PRIDE spotlight and events Show less

Lakewood, Colorado, United States

Home Theater Field Supervisor – Geek Squad | Regional DEI Lead• Exceeded client expectations and expediently resolved complex installation challenges• ERG lead for Veterans & PRIDEFront End Leader | Events Director of Denver Teen Tech Center• Launched five Community Events and a blood drive to foster volunteerism and community outreach• Established corporate partnerships, events, and volunteerism for Denver’s Teen Tech Center• Improved customer survey score to 80 and… Show more Home Theater Field Supervisor – Geek Squad | Regional DEI Lead• Exceeded client expectations and expediently resolved complex installation challenges• ERG lead for Veterans & PRIDEFront End Leader | Events Director of Denver Teen Tech Center• Launched five Community Events and a blood drive to foster volunteerism and community outreach• Established corporate partnerships, events, and volunteerism for Denver’s Teen Tech Center• Improved customer survey score to 80 and above for ten consecutive monthsCustomer Service Leader | Training Specialist• Advised associates in soft skills, customer satisfaction, situation resolution, and recovery techniquesApple Master – Mobility• Doubled profitability in under-performing accessories category over two months Asset Protection• Encouraged inclusive behaviors and upheld an environment free from discrimination and prejudice Show less

Arcadia, Florida, United States

Led product reorganization across 27 stores

Orlando, Florida, United States

Sold more units than any other store in the market and won quarterly competition

Orlando, Florida, United States

• Team Member with the highest up-sells throughout Front Office totaling more than $15,000 in profit• Safety Team and Green Team member

Lake Buena Vista, Florida, United States

Guest Services Leader – Disney’s All Star Music Resort• Aided General Manager and Operations Leadership in maximizing utilization to profitability margins• Conducted performance audits to assist with employee performance and development• Established monthly employee meetings for team building and round table feedback sessionsCompany Orientation Facilitator – Disney University• Inspired employee adherence to company policies while maintaining an enthusiastic working… Show more Guest Services Leader – Disney’s All Star Music Resort• Aided General Manager and Operations Leadership in maximizing utilization to profitability margins• Conducted performance audits to assist with employee performance and development• Established monthly employee meetings for team building and round table feedback sessionsCompany Orientation Facilitator – Disney University• Inspired employee adherence to company policies while maintaining an enthusiastic working environment• Overhauled and rolled out company-wide orientation programOperations Support Leader– Disney’s Contemporary Resort• Resolved operational challenges proficiently to maximize profitability and earn “The 99%Team” accolade• Project leader overseeing technology update throughout 750 room resort• Committee member for AAA Four Diamond certification• Directed room blocking and maintenance completion for 10 person back office teamSpecial Events Supervisor – Epcot Food & Wine Festival• Managed 10 event merchandise locations and 80+ employees• Achieved highest recorded merchandise profit of more than $18 million dollars during festivalFront Office Training Manager – Disney’s Contemporary Resort• Supported onboarding and training of three departments totaling over 200 employees• Organized Green Lodging certification efforts for Front Office teamRooms Line of Business Facilitator – Disney University• Senior facilitator for Selling Skills, Overcoming Objections, and Satisfaction Recovery in Difficult Interactions• Guided trainees in property management software, soft skills, and selling techniques to high proficiency• Mastered 3 training programs consisting of over 1,000 facilitation hoursClub Concierge/Curbside Host – Disney’s Contemporary Resort• Revised Club Concierge Level daily checklists to improve operational efficiency• Created tracking system for special requests and celebrations Show less

Fort Stewart, Georgia, United States

Controlled secure access points and sensitive information, holding a Top-Secret security clearance

Bachelor Of Science - Bs, Social Science Education

Associate Of Arts - Aa, Education

Master Of Business Administration - Mba